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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27808 • TRI 1202.
Ashlee Olsen
processor • Oct 8, 2026, 5:16 PM
submitted PA#2832989
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27808/WO.pdf
Ashlee Olsen
processor • Oct 9, 2026, 11:44 AM
@Stephanie D WO 27808 FR feedback: 10/09/2026dlwilliams@forestriverinc.comis this screen on the patio door?
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27808/WO.pdf
Stephanie Davis
dealer or external • Oct 9, 2026, 12:41 PM
Yes
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27808/WO.pdf
Ashlee Olsen
processor • Oct 9, 2026, 3:15 PM
@Stephanie D FR feedback: 10/09/2026dlwilliams@forestriverinc.comcan you tell what the block is for? This doesn't appear to be something we would use at the factory
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27808/WO.pdf
Ashlee Olsen
processor • Oct 9, 2026, 3:16 PM
@Stephanie D FR feedback: job 1: 10/09/2026dlwilliams@forestriverinc.comWe do not install the patio screen doors, this would have been installed by the selling dealer- we allow the door to be replaced, but will not cover any labor for this. job 2: 10/09/2026dlwilliams@forestriverinc.comcan you tell what the block is for? This doesn't appear to be something we would use at the factory
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27808/WO.pdf
Stephanie Davis
dealer or external • Oct 12, 2026, 12:06 PM
Ashlee, Job 2 tech said this block was there from built/factory. We didn't install the block. When the tech went to see what the issue was with the stile sticking out, he found the block.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27808/WO.pdf
Ashlee Olsen
processor • Oct 13, 2026, 2:59 PM
approved job 1 denied 10/09/2026dlwilliams@forestriverinc.comWe do not install the patio screen doors, this would have been installed by the selling dealer- we allow the door to be replaced, but will not cover any labor for this. job 2 1.5
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27808/WO.pdf
Stephanie Davis
dealer or external • Oct 13, 2026, 3:24 PM
@Tessa C @Cole P Approved to replace the screen door for line 1 This screen door will go back into SU 11352, Yearout done a swap.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27808/WO.pdf
Tessa Coffey
dealer or external • Oct 14, 2026, 9:00 AM
@Stephanie D Theres two different measurements on screen doors. We may need to go out to this one and look at it
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27808/WO.pdf
Tessa Coffey
dealer or external • Oct 14, 2026, 9:19 AM
@Stephanie D on order 18440
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27808/WO.pdf
Tessa Coffey
dealer or external • Oct 15, 2026, 9:52 AM
@Stephanie D PART UPDATE 10/15 INVOICED tracking number FLATWORLD DAYTON 00025929209
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27808/WO.pdf
Tessa Coffey
dealer or external • Oct 19, 2026, 12:33 PM
@Stephanie D SCREEN DOOR HERE FOR THIS ONE. IN BAY. CHECKED FOR DAMAGE
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27808/WO.pdf
Tessa Coffey
dealer or external • Oct 19, 2026, 12:34 PM
@Stephanie D SCREEN DOOR HERE FOR THIS ONE. IN BAY. CHECKED FOR DAMAGE, THIS IS THE ONE ON THE THEFT BOARD
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27808/WO.pdf
Stephanie Davis
dealer or external • Oct 19, 2026, 1:31 PM
in service folder to be completed
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27808/WO.pdf
Ashlee Olsen
processor • Oct 21, 2026, 4:51 PM
submitted C#2832989
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27808/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 28, 2026, 1:02 PM
paid $630.64 10/27 check #3248937
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27808/COMPLETED WO.pdf
Processed summary
27808
TRI 1202 • Ashlee • forest-river
Heat 16 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $630.64 10/27 check #3248937
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27808
TRI 1202 • Ashlee • forest-river
Heat 16 • comments 16 • blocker Ready to close
paid $630.64 10/27 check #3248937
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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