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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 19 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27775 • TRI 1202.
Ashlee Olsen
processor • Oct 5, 2026, 5:47 PM
PA sent to Lippert
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27775/WO.pdf
Ashlee Olsen
processor • Oct 5, 2026, 5:49 PM
PA sent to Lippert Case#7190640
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27775/WO.pdf
Ashlee Olsen
processor • Oct 7, 2026, 12:11 PM
approved 1.5 Hello AshleeI will authorize the needed recall parts and 1.5 hr total labor to complete recall.  Please call 574-537-8900 to order, be sure to reference case #7190640Thank you,Paul W.Lippert Customer Care Representative432-LIPPERT
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27775/WO.pdf
Stephanie Davis
dealer or external • Oct 7, 2026, 1:01 PM
@Tessa C @Cole P APPROVED TO ORDER THE PARTS FOR THE RECALL ON LINE 1. PLEASE SEE THE ABOVE FEEDBACK FROM ASHLEE FOR ORDERING.
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27775/WO.pdf
Tessa Coffey
dealer or external • Oct 9, 2026, 9:41 AM
@Stephanie D ON ORDER 18429
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27775/WO.pdf
Tessa Coffey
dealer or external • Oct 9, 2026, 9:42 AM
@Stephanie D ON ORDER 18429 SALES NUMBER 9065572 4-6 DAYS TIL IT SHIPS
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27775/WO.pdf
Tessa Coffey
dealer or external • Oct 16, 2026, 11:02 AM
@Stephanie D recall kit came in. they sent no charge
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27775/WO.pdf
Stephanie Davis
dealer or external • Oct 16, 2026, 11:36 AM
In service folder
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27775/WO.pdf
Ashlee Olsen
processor • Oct 21, 2026, 4:55 PM
@Stephanie D Hey! Can you upload a final WO for me please. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27775/WO.pdf
Stephanie Davis
dealer or external • Oct 22, 2026, 2:48 PM
@Ashlee O Sorry, I have a completed wo attached now!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27775/WO.pdf
Ashlee Olsen
processor • Oct 22, 2026, 5:15 PM
@Stephanie D Hey! Were there parts for this recall? The PA references them, so just double checking before I submit. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27775/COMPLETED WO.pdf
iClaims AI
processor • Oct 26, 2026, 1:31 PM
----TESTING/LEARNING---- TRI 1202 / WO 27775 / Lippert recall 25E-079 / case 7190640. Reviewed all four PDFs, all three photos individually, and the complete sidebar threads. Ashlee: the parts question on COMPLETED WO.pdf is answered by Tessa's October 16 reply on this original WO: the recall kit arrived and was sent at no charge (order 18429 / sales 9065572). The final WO requested October 21 was attached October 22. Those items are resolved; $0 parts is consistent with the no-charge kit, not evidence of lost parts reimbursement. The completed WO records October 21, 1.5 labor hours and $262.50 total, with $0 parts/sublet/extras. Lippert's October 7 email approves the needed recall parts and 1.5 hours. It does not state a dollar labor rate, so confirm the applicable rate before treating $262.50 as an approved payment. Remaining evidence check: the correction narrative still says the recall 'needs to be completed' although the labor line says 'RECALL COMPLETED.' Please document the actual repair option, installed part(s), and completed procedure. The bulletin distinguishes reinforcement (Option A, 0.6 hour) from replacement (Option B, 1.5 hours); retain the specific 1.5-hour authorization and match the narrative to work actually performed. All three October 5 photos show the pump/bracket from different angles, but do not establish the completed reinforcement/replacement. Obtain clear completion evidence and confirm required sign-off; the customer-signature line is blank. Learning: connect the parts receipt, authorization, actual correction and after-repair evidence before final submission. No final submission receipt or payment evidence is present in this packet. @Stephanie D @Chris B @Ashlee O @Heidi H @Cole P @Tricia H
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27775/WO.pdf
Stephanie Davis
dealer or external • Oct 26, 2026, 4:59 PM
Hydraulic pump straps
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27775/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 27, 2026, 10:51 AM
@iClaims A Should the customer sign the completed work order?
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27775/WO.pdf
Stephanie Davis
dealer or external • Oct 27, 2026, 12:24 PM
@Ashlee O The kit was sent at no charge. LCI supplied the part. It was sent at no charge. I apologize for the inconvenience.
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27775/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 27, 2026, 2:00 PM
All good lady! Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27775/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 27, 2026, 2:00 PM
submitted C#7190640
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27775/COMPLETED WO.pdf
Chris Balderrama
processor • Oct 27, 2026, 2:07 PM
It’s not mandatory - yet -. But Grand Design just made it mandatory for their dealers and secondly it is just a good way to cover your butts. But it is NOT required at this time
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27775/WO.pdf
Stephanie Davis
dealer or external • Oct 27, 2026, 4:50 PM
Thank you, Chris. I just ask Cole to add this to the board so we can get ahead of this. I agree a good way to cover us, and you know if one does it the rest will follow!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27775/WO.pdf
Processed summary
27775
TRI 1202 • Ashlee • forest-river
Heat 21 • comments 19 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
Thank you, Chris. I just ask Cole to add this to the board so we can get ahead of this. I agree a good way to cover us, and you know if one does it the rest will follow!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 19 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27775
TRI 1202 • Ashlee • forest-river
Heat 21 • comments 19 • blocker Unknown blocker
Thank you, Chris. I just ask Cole to add this to the board so we can get ahead of this. I agree a good way to cover us, and you know if one does it the rest will follow!
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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