iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
573 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 20 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27768 • TRI 1202.
Chris Balderrama
owner test review • unknown
@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27768, Job 1. Reviewed WO.pdf, all three TV photos and the existing comments. The photos support the reported Wi-Fi connection/search failure and identify the TV; they do not independently prove a hardware fault. The cause says FAULTY TV but does not record the technician checks/results used to isolate the failure. Please document the diagnostic steps actually performed. The comments record .50 hour approved and the replacement TV arriving October 8; arrival is not installation or successful retest evidence. Confirm whether repair is pending. When completed, record the replacement identity, work/date and successful Wi-Fi verification before final submission. This is a preauthorization-stage evidence follow-up, not a rejection or finding that the repair failed. No original files or claim status changed. [TEST-27768-20261014]
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
ics ai
service ai test review • unknown
@Ashlee O @Heidi H iClaims UPDATE 2026-10-15 / RO 27768, Job 1. New sidebar activity after the prior review states that the TV mount was verified as correct and was sent at no charge. That resolves the mount fitment/supply question raised after the replacement TV arrived. It still does not document that the replacement TV/mount were installed or that Wi-Fi connectivity was successfully retested. Please capture the actual installation/repair completion and successful Wi-Fi verification before final submission. The prior diagnostic-documentation follow-up remains unchanged unless those technician checks are documented elsewhere. This is a material update to the prior review, not a new rejection, and no original files or claim status were changed. [ICS-AI-27768-20261015T220602Z-70fe3328d729]
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
Ashlee Olsen
processor • Sep 29, 2026, 2:26 PM
submitted PA#2823154
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27768/WO.pdf
Ashlee Olsen
processor • Sep 30, 2026, 12:14 PM
approved .5
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27768/WO.pdf
Stephanie Davis
dealer or external • Oct 1, 2026, 10:35 AM
@Tessa C Approved to order a tv for line 1
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
Tessa Coffey
dealer or external • Oct 5, 2026, 10:23 AM
@Stephanie D This exact model TV is obsolete and no longer available. Here is the part number for the direct replacement.   F100842400 : TV, 50" SANSUI 4K UHD LED SMART TV   Replacement TV of customer choice can be sourced locally.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
Tessa Coffey
dealer or external • Oct 5, 2026, 10:29 AM
@Stephanie D ON ORDER 18409
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
Tessa Coffey
dealer or external • Oct 8, 2026, 8:56 AM
@Stephanie D TV SHOULD BE HERE TODAY
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
Tessa Coffey
dealer or external • Oct 8, 2026, 12:35 PM
@Stephanie D TV IS HERE FOR THIS ONE. GOOD TO GO. (BAY)
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
Chris Balderrama
processor • Oct 14, 2026, 7:33 PM
@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27768, Job 1. Reviewed WO.pdf, all three TV photos and the existing comments. The photos support the reported Wi-Fi connection/search failure and identify the TV; they do not independently prove a hardware fault. The cause says FAULTY TV but does not record the technician checks/results used to isolate the failure. Please document the diagnostic steps actually performed. The comments record .50 hour approved and the replacement TV arriving October 8; arrival is not installation or successful retest evidence. Confirm whether repair is pending. When completed, record the replacement identity, work/date and successful Wi-Fi verification before final submission. This is a preauthorization-stage evidence follow-up, not a rejection or finding that the repair failed. No original files or claim status changed. [TEST-27768-20261014]
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
Tessa Coffey
dealer or external • Oct 15, 2026, 2:09 PM
@Stephanie D per the convo bracket for tv came in and still wont line up holes. I cc'd you in the email to miranda
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
Tessa Coffey
dealer or external • Oct 15, 2026, 3:07 PM
@Stephanie D got verification that the mount was correct. this one is good to go. mount also sent at no charge
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
ics ai
processor • Oct 15, 2026, 6:06 PM
@Ashlee O @Heidi H iClaims UPDATE 2026-10-15 / RO 27768, Job 1. New sidebar activity after the prior review states that the TV mount was verified as correct and was sent at no charge. That resolves the mount fitment/supply question raised after the replacement TV arrived. It still does not document that the replacement TV/mount were installed or that Wi-Fi connectivity was successfully retested. Please capture the actual installation/repair completion and successful Wi-Fi verification before final submission. The prior diagnostic-documentation follow-up remains unchanged unless those technician checks are documented elsewhere. This is a material update to the prior review, not a new rejection, and no original files or claim status were changed. [ICS-AI-27768-20261015T220602Z-70fe3328d729]
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
Stephanie Davis
dealer or external • Oct 19, 2026, 2:33 PM
@Ashlee O The Cust came to have the tv installed and the bracket would not line up. This was because the original tv was not available and they sent another brand. Tessa requested a bracket and Forest River did send it. I would like to request labor time to remove and replace the bracket, please. I attached the email chain and updated the WO supporting the request.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO.pdf
Ashlee Olsen
processor • Oct 19, 2026, 2:48 PM
submitted PA#2841312 job 2
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27768/WO WITH BRACKET ADDED.pdf
Ashlee Olsen
processor • Oct 20, 2026, 11:26 AM
approved .2
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27768/WO WITH BRACKET ADDED.pdf
Stephanie Davis
dealer or external • Oct 20, 2026, 1:17 PM
@Tessa C We did order a bracket for this unit, correct? We were approved for the labor to do the bracket so I will claim the parts and shipping on this Wo.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO WITH BRACKET ADDED.pdf
Tessa Coffey
dealer or external • Oct 20, 2026, 1:19 PM
@Stephanie D they sent the tv bracket
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO WITH BRACKET ADDED.pdf
Tessa Coffey
dealer or external • Oct 20, 2026, 1:20 PM
@Stephanie D they sent the tv bracket sent at no charge
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27768/WO WITH BRACKET ADDED.pdf
Stephanie Davis
dealer or external • Oct 26, 2026, 2:57 PM
@Ashlee O I am not sure if the WO will work for both claims. We added job 2 after the tv arrived and would not fit the original one. I am trying not to open another WO unless I have to! Let me know if you think this will work or I will separate the jobs if needed, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27768/COMPLETED WO FOR CLAIMS 2823154 AND 2841312.pdf
Ashlee Olsen
processor • Oct 26, 2026, 3:20 PM
This works great! Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27768/COMPLETED WO FOR CLAIMS 2823154 AND 2841312.pdf
Ashlee Olsen
processor • Oct 26, 2026, 3:22 PM
submitted C#2823154 job 1 submitted C#2841312 job 2
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27768/COMPLETED WO FOR CLAIMS 2823154 AND 2841312.pdf
Processed summary
27768
TRI 1202 • Ashlee • forest-river
Heat 24 • comments 20 • follow-ups 2 • blocker Unknown blocker
Last author processor • Ashlee Olsen
submitted C#2823154 job 1 submitted C#2841312 job 2
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 20 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27768
TRI 1202 • Ashlee • forest-river
Heat 24 • comments 20 • blocker Unknown blocker
submitted C#2823154 job 1 submitted C#2841312 job 2
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops