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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 17 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27751 • TRI 1202.
Tamara Hayes
dealer or external • Sep 30, 2026, 10:29 AM
@Tessa C @Cole P CAN I PLEAE GET PRICES AND PART NUMBERS FOR THE OIL, BRAKE CLEANER, AND AIR FILTER
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27751/IMG_4332.jpg
Cole Perkins
dealer or external • Oct 7, 2026, 9:39 AM
@Tamara H CARB AE004 196.78ASK FOR GASKETS, AE002 36.00, BRAKE CLEANER IS ON THE SHELF
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27751/IMG_4332.jpg
Tamara Hayes
dealer or external • Oct 7, 2026, 11:18 AM
@Stephanie D THEY ARE WANTING TO REPLACE THE GENERATOR DUE TO A FLOAT VALVE FAILURE. THE HAVE EXT WARR THRU RT 66. I CALLED IT IN, AND THEY SAID THE GENERATOR HAS A 3 YEAR OR 2,000 HR WARRANTY. HE SAID IT WILL NEED TO BE FILED WITH GENSET. IF THEY WILL NOT COVER LABOR, AND JUST THE PART, RT 66 WILL COVER LABOR WITH A DENIAL FROM THEM FOR THE LABOR
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27751/IMG_4332.jpg
Cole Perkins
dealer or external • Oct 7, 2026, 12:59 PM
Stephanie do the same repair as the Reeds
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27751/IMG_4332.jpg
Stephanie Davis
dealer or external • Oct 8, 2026, 4:54 PM
I am waiting on the photos from the tech @Cole P @Tamara H
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27751/IMG_4332.jpg
Stephanie Davis
dealer or external • Oct 9, 2026, 10:28 AM
@Ashlee O This will go through Next Gen Power System. Our cust number is 93775.
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27751/WO.pdf
Ashlee Olsen
processor • Oct 9, 2026, 11:39 AM
Good morning! Do you have the info for where I send this to? I don't think I've done one before. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27751/WO.pdf
Stephanie Davis
dealer or external • Oct 9, 2026, 12:32 PM
Hello Ashlee! I have attached a couple of screen shots to the folder. This is the information we used on folder 26692 when we had a customer with a generator problem. Let me know if that helps at all.
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27751/WO.pdf
Ashlee Olsen
processor • Oct 9, 2026, 12:53 PM
Oh that's right, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27751/WO.pdf
Ashlee Olsen
processor • Oct 9, 2026, 12:59 PM
PA sent to NPS
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27751/WO.pdf
Ashlee Olsen
processor • Oct 9, 2026, 2:12 PM
@Stephanie D NPS feedback: Normally we only approve an hour for a carburetor cleaning and then I can do another hour for the oil change. I will also need the generator serial number, the trailer year, and the VIN.Can you get pictures of the carburetor disassembled and the mounting gasket inside the air box for this? I will add the example pict to this folder
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27751/WO.pdf
Ashlee Olsen
processor • Oct 9, 2026, 2:15 PM
@Stephanie D Here's the photo example
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27751/NPS photo.pdf
Stephanie Davis
dealer or external • Oct 9, 2026, 2:59 PM
Ashlee, I just would like to make sure I am clear on this. They would need the photos of the carburetor and mounting gasket at the time of the work preformed, correct?
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27751/WO.pdf
Ashlee Olsen
processor • Oct 9, 2026, 4:26 PM
Correct, you have been approved 2 hours to do the work and they will want the requested photos at the time we submit for payment. I will add the email approval to this folder. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27751/WO.pdf
Stephanie Davis
dealer or external • Oct 13, 2026, 4:25 PM
Ashlee, I have attached all requested phots and the serial tag as well. The units year,make,model and vin number are all located on the WO.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27751/WO.pdf
Ashlee Olsen
processor • Oct 13, 2026, 4:42 PM
submitted claim
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27751/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Oct 28, 2026, 9:57 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/27751 PAID CHECK.pdf
Stephanie Kendziorski
processor • Oct 28, 2026, 9:57 AM
@Ashlee O For work order 27751, has claim number of D5791 for your note. :)
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/27751 PAID CHECK.pdf
Ashlee Olsen
processor • Oct 28, 2026, 12:45 PM
paid $371.77 check #425477 D5791
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27751/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 28, 2026, 12:45 PM
Thank you!!
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/27751 PAID CHECK.pdf
Processed summary
27751
TRI 1202 • Ashlee • unknown
Heat 17 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $371.77 check #425477 D5791
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 17 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27751
TRI 1202 • Ashlee • unknown
Heat 17 • comments 17 • blocker Ready to close
paid $371.77 check #425477 D5791
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

27751
TRI 1202 • Ashlee • unknown
Heat 17 • comments 17 • last actor processor
paid $371.77 check #425477 D5791
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 27751 • TRI 1202 • heat 17
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