iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
573 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27717 • TRI 1202.
Chris Balderrama
owner test review • unknown
@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27717. Reviewed the RO, both DAF pages, all five PA pages, 117 photos, sampled frames across both short videos, and existing comments. JOB 9: The RO says entry-door hinges / color match / .30 hour, but the photos and Suburban tag show the stair assembly, and the authorization specifies COMPLETE STAIR ASSEMBLY replacement / .50 hour. Reconcile the component, correction and labor description and retain the supplied authorization conditions. PHOTO MAPPING: Stephanie's September 21 correction assigns LINE 7 (6).jpg to Job 8. Supplemental door views and tags distinguish Jobs 7 and 8; do not request that same clarification or manufacturer tag again. PA LINE NUMBERS DIFFER: PA 9 is RO 10 (kitchen cabinet), PA 10 is RO 9 (steps), and PA 15 is RO 16 (bedroom door). Match by narrative, not number. RO/approved-hour differences include Jobs 7 (1.0/.50), 11 (1.5/.50), 12 (.20/.10), 13 (1.0/.50), and 14 (.50/.20); other entries were approved above the RO figure. Preserve actual technician time and retain revised authorization where needed; these are not verified payment shortfalls. JOB 21: The photos show installed ceiling A/C grille assemblies and tags. Identify the exact missing cover/insert and correct part rather than treating the whole assembly as absent. DAF page 1 also notes a very loose refrigerator and a non-retracting seating-side shade; identify their disposition or separate repair reference rather than assume they were resolved. The drawer video shows movement at the under-sink front; the switch video shows actuation and the slide area, not completed corrective work. Today's 12:27 PM discussion already asks whether parts were ordered. Resolve that existing order-status question; authorization is not installation, and this is not a demand for completed-repair photos while work is pending. No original files, approvals or claim status changed. [TEST-27717-20261014]
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27717/WO.pdf
Ashlee Olsen
processor • Sep 17, 2026, 5:12 PM
submitted PA#2812584
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27717/WO.pdf
Ashlee Olsen
processor • Sep 18, 2026, 11:50 AM
@Stephanie D WO 27717 FR feedback: 09/18/2026dlwilliams@forestriverinc.comIs this the same door as line 7?
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27717/WO.pdf
Ashlee Olsen
processor • Sep 18, 2026, 11:52 AM
@Stephanie D WO 27717 FR feedback job 8: 09/18/2026dlwilliams@forestriverinc.comIs this the same door as line 7?
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27717/WO.pdf
Stephanie Davis
dealer or external • Sep 21, 2026, 9:39 AM
No, they are different doors. I think the mess up is on line 7 #(6) photo goes to line 8. This was a mistake on my end. I have attached more photos for line 7 and 8 for proof.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27717/WO.pdf
Ashlee Olsen
processor • Sep 21, 2026, 6:47 PM
@Stephanie D WO 27717 FR feedback job 9: 09/21/2026dlwilliams@forestriverinc.comis this the door or the step? Will need a picture of the manufacturer's Tag
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27717/WO.pdf
Ashlee Olsen
processor • Sep 23, 2026, 5:19 PM
approved job 1 4 job 2 .3 job 3 .5 job 4 1 job 5 1.5 job 6 .3 job 7 .5 job 8 .5 job 9 .5 Suburban will authorize the replacement of the Complete Stair Assembly, field scrap the old part, warranty allowance time is .50 hours. To help ensure your claim is processed quickly and smoothly, please include this authorization email when submitting your labor claim for payment/VCB. Note: The use of any “aftermarket”, “universal”, or non-genuine Suburban part is strictly prohibited and will result in the coverage request being denied. job 10 .3 job 11 .5 job 12 .1 job 13 .5 job 14 .2 job 16 .5 job 17 1 job 18 .2 job 19 .3 job 20 .3 job 21 .2
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27717/WO.pdf
Stephanie Davis
dealer or external • Sep 24, 2026, 1:49 PM
@Cole P Approved to order the following: Line 1: Lino flooring Line 3: toilet lid Line 4: top piece of stile Line 5: both sides and top of stile. box corner squares on stile Line 6: seam tape for bedroom wall Line 7: compartment door Line 11: backsplash Line 14: floating shelf Line 16: master bedroom door Line 17: valance that is over the bed Line 9: complete stair assembly, Suburban Line 21: interior a/c cover
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27717/WO.pdf
Stephanie Davis
dealer or external • Oct 14, 2026, 12:27 PM
@Cole P This is the one we went and looked at before @Tessa C went on vacation. I am not showing any parts ordered, do you have any info? If not @Tessa C Can you, please order the above parts?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27717/WO.pdf
Chris Balderrama
processor • Oct 14, 2026, 11:20 PM
@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27717. Reviewed the RO, both DAF pages, all five PA pages, 117 photos, sampled frames across both short videos, and existing comments. JOB 9: The RO says entry-door hinges / color match / .30 hour, but the photos and Suburban tag show the stair assembly, and the authorization specifies COMPLETE STAIR ASSEMBLY replacement / .50 hour. Reconcile the component, correction and labor description and retain the supplied authorization conditions. PHOTO MAPPING: Stephanie's September 21 correction assigns LINE 7 (6).jpg to Job 8. Supplemental door views and tags distinguish Jobs 7 and 8; do not request that same clarification or manufacturer tag again. PA LINE NUMBERS DIFFER: PA 9 is RO 10 (kitchen cabinet), PA 10 is RO 9 (steps), and PA 15 is RO 16 (bedroom door). Match by narrative, not number. RO/approved-hour differences include Jobs 7 (1.0/.50), 11 (1.5/.50), 12 (.20/.10), 13 (1.0/.50), and 14 (.50/.20); other entries were approved above the RO figure. Preserve actual technician time and retain revised authorization where needed; these are not verified payment shortfalls. JOB 21: The photos show installed ceiling A/C grille assemblies and tags. Identify the exact missing cover/insert and correct part rather than treating the whole assembly as absent. DAF page 1 also notes a very loose refrigerator and a non-retracting seating-side shade; identify their disposition or separate repair reference rather than assume they were resolved. The drawer video shows movement at the under-sink front; the switch video shows actuation and the slide area, not completed corrective work. Today's 12:27 PM discussion already asks whether parts were ordered. Resolve that existing order-status question; authorization is not installation, and this is not a demand for completed-repair photos while work is pending. No original files, approvals or claim status changed. [TEST-27717-20261014]
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27717/WO.pdf
Tessa Coffey
dealer or external • Oct 16, 2026, 1:17 PM
@Stephanie D ON ORDER 18446 FINGERS CROSSED THE USER PARTS ARE CORRECT
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27717/WO.pdf
Tessa Coffey
dealer or external • Oct 29, 2026, 9:53 AM
@Stephanie D parts tracking FLATWORLD DAYTON 00025929217
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27717/WO.pdf
Processed summary
27717
TRI 1202 • Ashlee • forest-river
Heat 11 • comments 11 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Stephanie D parts tracking FLATWORLD DAYTON 00025929217
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27717
TRI 1202 • Ashlee • forest-river
Heat 11 • comments 11 • blocker Unknown blocker
@Stephanie D parts tracking FLATWORLD DAYTON 00025929217
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops