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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27715 • TRI 1202.
Chris Balderrama
owner test review • unknown
@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27715. Preauthorization-stage evidence follow-up, not submission approval. JOB 1: The updated RO requests complete stove replacement / 2.0 hours. The September 25 Forest River note instead authorizes the FRONT PANEL MODULE / 1.0 hour. Please reconcile the planned repair and labor basis with that authorization, or retain a superseding approval. Burner and pressure-test photos are already supplied; retain the documented safety disposition for the reported abnormal flames and the final operational verification when repaired. REFRIGERATOR: The 1.25-hour refrigerator authorization is OEM claim line 2 but corresponds to RO job 3 (1.0 hour on the RO), not RO job 2's separate communication-code concern. Keep the RO-to-OEM component/line cross-reference, clarify job 2's disposition (the RO says no work performed), and retain job 7 as addressed under job 3 without duplicate labor. Do not apply the short approval list to RO job numbers without that cross-reference. The overall refrigerator photo and vendor tag are already supplied. The October 7 comment confirms fridge and panel arrival, not completed installation. No blanket request for after-repair photos while work remains pending. No original files, approvals or claim status changed. [TEST-27715-20261014]
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Ashlee Olsen
processor • Sep 22, 2026, 4:07 PM
submitted PA#2816393
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27715/WO.pdf
Ashlee Olsen
processor • Sep 23, 2026, 11:37 AM
@Stephanie D WO 27715 FR feedback, job 3: 09/23/2026KErb@forestriverinc.comPlease provide a photo of the complete front of the fridge as well as the vendor tag on the inside of the fridge. kerb
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27715/WO.pdf
Ashlee Olsen
processor • Sep 23, 2026, 2:58 PM
@Stephanie D Hey, sorry for all the back & forth on this one, the vendor just responded on job 1: Hello Forest River, Case 7158659VIN 4X4TRLB2XSD465121  Thank you for sharing the details of the customer’s situation. We appreciate your efforts in providing this information. To ensure we are replacing the correct component/part can you have the dealership verify the information below?We need to determine the source of the issue. Please swap the center burner module connection with the left side burner. Does the flame stay in the center? Does the issue jump to the left rear burner? This detail is important for accurately diagnosing the issue and identifying the correct part for replacement. Please let us know as soon as possible so we can proceed accordingly.
/home/openclaw/nas/Dropbox/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Forest River/27715/WO.pdf
Stephanie Davis
dealer or external • Sep 23, 2026, 4:37 PM
It's no problem at all! It is on the techs board for testing.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27715/WO.pdf
Stephanie Davis
dealer or external • Sep 24, 2026, 1:05 PM
@Ashlee O I have attached a WO 2 on this folder. I have also updated the correction on line 1 of this new WO 2. This has become an issue that is intermitting and the tech is requesting to replace the stove now due to the safety of this issue.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27715/WO.pdf
Ashlee Olsen
processor • Sep 24, 2026, 2:30 PM
Updated notes/request to replace on job 1 made to FR and Furrion
/home/openclaw/nas/Dropbox/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Ashlee Olsen
processor • Sep 25, 2026, 11:52 AM
approved job 1 1 09/25/2026KErb@forestriverinc.comHello, the vendor has authorized to replace the FRONT PANEL MODULE and 1 hour labor. Please note you will need to order the needed part. Thank you job 2 1.25 09/24/2026KErb@forestriverinc.comThe requested repair has been authorized for 1.25 hour by Forest River and the Vendor. Please review the authorization email sent to the dealer admin contact listed on this claim. You may order the replacement part through the Forest River Parts Department or a local supplier; the Off‑the‑Shelf Parts Policy applies to parts purchased outside of Forest River or the Vendor. For questions, call 574‑642‑8907 or email rockwoodflagstaffauths@forestriverinc.com. Thank you. job 3 2 job 4 .2 job 5 .3 job 6 .3
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Stephanie Davis
dealer or external • Sep 25, 2026, 3:16 PM
@Tessa C @Cole P Approved to order the following. Please the 2 emails that have been forwarded about the fridge and stove part. Line 1 : front panel module Line 3 : fridge Line 4 : awning fabric
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Cole Perkins
dealer or external • Sep 25, 2026, 3:54 PM
ON ORDER PO 18389
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Tessa Coffey
dealer or external • Oct 7, 2026, 12:13 PM
@Stephanie D FRIDGE AND PANEL ARRIVED. IN BAY. COLE CHECKED FOR DAMAGE
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Chris Balderrama
processor • Oct 14, 2026, 11:16 PM
@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27715. Preauthorization-stage evidence follow-up, not submission approval. JOB 1: The updated RO requests complete stove replacement / 2.0 hours. The September 25 Forest River note instead authorizes the FRONT PANEL MODULE / 1.0 hour. Please reconcile the planned repair and labor basis with that authorization, or retain a superseding approval. Burner and pressure-test photos are already supplied; retain the documented safety disposition for the reported abnormal flames and the final operational verification when repaired. REFRIGERATOR: The 1.25-hour refrigerator authorization is OEM claim line 2 but corresponds to RO job 3 (1.0 hour on the RO), not RO job 2's separate communication-code concern. Keep the RO-to-OEM component/line cross-reference, clarify job 2's disposition (the RO says no work performed), and retain job 7 as addressed under job 3 without duplicate labor. Do not apply the short approval list to RO job numbers without that cross-reference. The overall refrigerator photo and vendor tag are already supplied. The October 7 comment confirms fridge and panel arrival, not completed installation. No blanket request for after-repair photos while work remains pending. No original files, approvals or claim status changed. [TEST-27715-20261014]
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Stephanie Davis
dealer or external • Oct 20, 2026, 4:46 PM
@Tessa C Are we still waiting on the awning fabric?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Stephanie Davis
dealer or external • Oct 20, 2026, 4:51 PM
@Cole P did this come in while Tessa was on vacation? It was invoiced 9/28/26
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Cole Perkins
dealer or external • Oct 21, 2026, 9:00 AM
no fabric i checked the bay please double check me
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Stephanie Davis
dealer or external • Oct 21, 2026, 1:03 PM
@Tessa C Can you please look into this awning fabric? It says invoiced on FR but it is not here and that was Sept 28.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Tessa Coffey
dealer or external • Oct 21, 2026, 1:07 PM
@Stephanie D reached out to forest river. cc'd you in email
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Stephanie Davis
dealer or external • Oct 30, 2026, 10:52 AM
@Tessa C Recap of the email, I sent you. I called FR today and they stated this awning fabric has probably been lost in transit. They are supposed to follow up with an email.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27715/UPDATED WO WITH STOVE REPLACEMENT.pdf
Processed summary
27715
TRI 1202 • Ashlee • forest-river
Heat 23 • comments 17 • follow-ups 2 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
@Tessa C Recap of the email, I sent you. I called FR today and they stated this awning fabric has probably been lost in transit. They are supposed to follow up with an email.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27715
TRI 1202 • Ashlee • forest-river
Heat 23 • comments 17 • blocker Unknown blocker
@Tessa C Recap of the email, I sent you. I called FR today and they stated this awning fabric has probably been lost in transit. They are supposed to follow up with an email.
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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