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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27706 • TRI 1202.
Ashlee Olsen
processor • Sep 15, 2026, 1:47 PM
submitted PA#2809225
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27706/WO.pdf
Ashlee Olsen
processor • Sep 15, 2026, 6:40 PM
approved job 1 .3 job 2 .4 job 3 .2 job 4 .2 job 5 .3 job 6 .5 per repair description, .5 should be sufficient for this job job 7 .2 job 8 2 job 9 .3 job 10 .3 job 11 .2 job 12.2 job 13 1 to clean all floor stains job 14 .4 job 15 0 (approved on job 13) job 16 .2 job 17 .3 job 18 .5 Per pictures and repair description job 19 .5 job 20 1 job 21 .1 job 22 .5 job 23 .5
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27706/WO.pdf
Stephanie Davis
dealer or external • Sep 16, 2026, 10:27 AM
@Tessa C Approved to order the following. Line 2: seam tape Line 3: seam tape Line 6: stile for side of hidden cabinet Line 8: kitchen island counter top Line 11 : stile for above the sliding door Line 22: fascia for bedroom slide Line 23: scissor jack for rear ds
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27706/WO.pdf
Tessa Coffey
dealer or external • Sep 17, 2026, 10:03 AM
@Stephanie D reached out to Connie, most of this doesn't show for this vin. I cc'd you in the email to her.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27706/WO.pdf
Tessa Coffey
dealer or external • Sep 24, 2026, 10:09 AM
@Stephanie D reached out to connie again. cc'd you in that as well
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27706/WO.pdf
Tessa Coffey
dealer or external • Sep 24, 2026, 2:46 PM
@Stephanie D finally on order 18386
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27706/WO.pdf
Tessa Coffey
dealer or external • Sep 25, 2026, 11:39 AM
@Stephanie D PARTS UPDATE SHIPPED BUT NO ETA. COMING FROM DAYTON TRUCKING TRACKING NUMBER 00025929199
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27706/WO.pdf
Ashlee Olsen
processor • Sep 30, 2026, 4:57 PM
@Stephanie D Hey! Can you tell me where the crate and shipping charges go to on job 1? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27706/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 1, 2026, 4:48 PM
@Ashlee O I have attached an invoice with a list of what all came on the order. Sorry I should have moved that! It can basically go on any part on the WO.
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27706/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 1, 2026, 5:32 PM
submitted C#2809225
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27706/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 14, 2026, 4:04 PM
paid $2543.15 10/6 check #3238550
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27706/COMPLETED WO.pdf
Processed summary
27706
TRI 1202 • Ashlee • forest-river
Heat 11 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $2543.15 10/6 check #3238550
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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