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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
668 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 7 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27695 • TRI 1202.
Ashlee Olsen
processor • Sep 14, 2026, 11:50 AM
submitted PA#CLAIM13061
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/K-Z RV/27695/WO.pdf
Ashlee Olsen
processor • Sep 14, 2026, 12:50 PM
approved 1
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/K-Z RV/27695/WO.pdf
Ashlee Olsen
processor • Sep 15, 2026, 6:34 PM
@Stephanie D Hey! I wanted to double check this one before I submitted it, your invoice shows 1 part was $16.91, you have 10 claimed here at $2.19 each. Can you verify what you need claimed? Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/K-Z RV/27695/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 16, 2026, 9:59 AM
@Ashlee O This one was a little complicated on the parts end. We used material that was not in inventory. Sorry about this, I have attached a wo 2 with the part and correct markup.
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/K-Z RV/27695/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 16, 2026, 12:56 PM
submitted CLAIM13061
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/K-Z RV/27695/completed wo 2.pdf
Stephanie Kendziorski
processor • Sep 30, 2026, 9:30 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026/27695 PAID CHECK.pdf
Ashlee Olsen
processor • Oct 30, 2026, 1:54 PM
paid $210.10 check #857951
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27695/completed wo 2.pdf
Processed summary
27695
TRI 1202 • Ashlee • k-z-rv
Heat 7 • comments 7 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $210.10 check #857951
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 7 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27695
TRI 1202 • Ashlee • k-z-rv
Heat 7 • comments 7 • blocker Ready to close
paid $210.10 check #857951
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

27695
TRI 1202 • Ashlee • k-z-rv
Heat 7 • comments 7 • last actor processor
paid $210.10 check #857951
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 27695 • TRI 1202 • heat 7
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