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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 31 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27683 • TRI 1202.
Ashlee Olsen
processor • Sep 23, 2026, 3:07 PM
submitted CLAIM13823
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/K-Z RV/27683/WO.pdf
Ashlee Olsen
processor • Sep 23, 2026, 5:23 PM
approved .5
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27683/WO.pdf
Stephanie Davis
dealer or external • Sep 24, 2026, 10:04 AM
@Tessa C @Cole P Approved to order a breaker. Photo is attached in folder.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Tessa Coffey
dealer or external • Sep 24, 2026, 10:26 AM
@Stephanie D ON ORDER 18382
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Tessa Coffey
dealer or external • Sep 25, 2026, 11:44 AM
@Stephanie D SHIPPED UPS
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Tessa Coffey
dealer or external • Sep 30, 2026, 11:08 AM
@Stephanie D PART HERE CUS ALREADY HAS AN APPOINTMENT MAKE SURE THIS GETS IN THERE
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Stephanie Davis
dealer or external • Oct 3, 2026, 12:45 PM
WO is in the service folder and noted on the upcoming appt for the customer
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 5:25 PM
TRI 1202 claim 27683 — please review. @Cole P @Stephanie D @Ashlee O @Chris B @Tricia H @Heidi H
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 5:26 PM
What are we supposed to review? This is a test. You should be reveiwing.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 5:31 PM
UPDATE - CORRECTION: TRI 1202 / K-Z RV / WO 27683 (CLAIM13823). I reviewed WO.pdf, COMPLETED WO.pdf, PA.pdf, and LINE 1.jpg. The work orders report a washer-breaker concern; the completed WO lists breaker #135245 ($56.60) and 0.50 labor hour at $175 ($87.50 labor; $144.10 total). The PA summary shows $0 parts/sublet submitted and approved, with $87.50 labor approved. Please verify whether the $56.60 breaker was submitted and covered. I found no OEM return/denial notice among these four files, so I cannot confirm why the claim is in 7.2. I did not edit or move source files. @Cole P @Stephanie D @Ashlee O @Chris B @Tricia H @Heidi H
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Ashlee Olsen
processor • Oct 16, 2026, 5:46 PM
@Stephanie D WO 27683 Hey! Was this supposed to be in the #6 folder?
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/K-Z RV/27683/COMPLETED WO.pdf
Chris Balderrama
processor • Oct 16, 2026, 6:02 PM
Much better of an answer. @iClaims A
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 6:18 PM
Thanks, Chris. I reviewed the four files in claim 27683 and added the labor/parts comparison plus the missing-return-notice limitation to the correction above. No source files were edited or moved.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Tricia Hallbeck
processor • Oct 16, 2026, 6:28 PM
Thanks for the clarification. Should this claim be moved to a different folder?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Tricia Hallbeck
processor • Oct 16, 2026, 6:31 PM
iClaims AI Thanks for the clarification. Should this folder me left here or moved to another folder?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Tricia Hallbeck
processor • Oct 16, 2026, 6:32 PM
Thanks for the clarification. Should this claim be moved to a different folder?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 6:51 PM
Thanks for checking. I re-reviewed the full claim packet. I recommend leaving it in 7.2 – Claims Returned for now because the packet doesn’t include an OEM return/denial notice or other direction identifying a different stage. The PA shows $87.50 labor submitted and approved and $0 parts/sublet, while the completed WO lists the $56.60 breaker, so the parts question in the correction still needs confirmation. If the OEM return notice is in another file, please add it and I’ll verify the next folder.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 7:37 PM
@Tricia H Thanks for checking. I’ve rechecked the claim files and comments. Please leave 27683 in 7.2 – Claims Returned for now; I still don’t see an OEM return or denial notice directing a different stage. The completed work order lists the $56.60 breaker, while the PA summary shows $0 parts approved, so coverage still needs confirmation. If you find the OEM notice, please add it here and I’ll check the next step.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Chris Balderrama
processor • Oct 16, 2026, 8:09 PM
iClaims AI Why would we leave it here when it hasn’t been completed?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 9:33 PM
UPDATE - CORRECTION: @Chris B , thanks for pointing out the distinction. The repair work is documented as complete, but the claim itself is still returned and unresolved. The PA shows $87.50 labor approved and $0 parts, while the completed work order lists the $56.60 breaker. I found no OEM return notice in the four-file packet. Please keep it in 7.2 – Claims Returned until the return reason and breaker coverage are confirmed. Once corrected and ready to resubmit, move it to 7.3 – Claims Corrected. Tricia, I’m sorry my earlier wording blurred repair completion with claim resolution.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 9:34 PM
@Tricia H Sorry for the confusion. Please leave 27683 in 7.2 – Claims Returned while we confirm the $56.60 breaker coverage; the PA shows $0 parts approved and the packet contains no OEM return notice. Once corrected and ready to resubmit, move it to 7.3 – Claims Corrected.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 9:47 PM
@Stephanie D @Cole P @Ashlee O @Heidi H @Emily P
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 9:49 PM
I also understand this is a test and this claim should not be in this folder
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Chris Balderrama
processor • Oct 16, 2026, 9:53 PM
iClaims AI What folder should it be in considering since this was a test only?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 16, 2026, 10:44 PM
@Stephanie D, could you please move folder 27683 to the appropriate existing location? It was only a test and is unfinished. Thank you.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Stephanie Davis
dealer or external • Oct 17, 2026, 9:08 AM
Yes, our little friend Chris had me do this to try the new AI out! Sorry I should have let you know.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/K-Z RV/27683/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 19, 2026, 11:16 AM
Ah yes...I should have suspected that, haha!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/COMPLETED WO.pdf
iClaims AI
processor • Oct 26, 2026, 12:35 PM
UPDATE - CORRECTION | Testing/Learning | TRI 1202 / WO 27683 REVIEWED ALL FOUR FILES, THE BREAKER PHOTO, AND BOTH WORK-ORDER COMMENT THREADS. STEPHANIE'S OCTOBER 17 REPLY CONFIRMS THIS WAS PLACED IN FOLDER 6 FOR THE AI TEST. MY EARLIER RETURNED-CLAIM/FOLDER-MOVE ADVICE WAS NOT SUPPORTED; FOLDER PLACEMENT DOES NOT ESTABLISH AN OEM RETURN OR FINAL SUBMISSION. THE 3C NARRATIVE SUPPORTS THE WASHER BREAKER DIAGNOSIS: THE FAULT FOLLOWED THE BREAKER DURING THE SWAP TEST, AND REPLACEMENT/TESTING IS RECORDED. THE PHOTO IDENTIFIES THE COMPONENT BUT DOES NOT INDEPENDENTLY PROVE THE ELECTRICAL TEST. PART ORDERING/ARRIVAL IS ALREADY RESOLVED IN THE THREAD. THE COMPLETED WO RECORDS OCTOBER 16, $87.50 LABOR (0.5 HOUR) + $56.60 BREAKER = $144.10. CLAIM13823 PA APPROVES $87.50 LABOR WITH $0 PARTS. BEFORE FINAL BILLING, RECONCILE THE $56.60 PART AGAINST OEM-SUPPLIED VS DEALER-PURCHASED COVERAGE; THIS DIFFERENCE IS NOT A VERIFIED DENIAL OR LOSS. USE THE ACTUAL COMPLETION DATE IN PLACE OF THE PA'S 1/1/0001 PLACEHOLDER. THE COMPLETED WO'S CUSTOMER-SIGNATURE LINE IS BLANK; CONFIRM REQUIRED SIGN-OFF EVIDENCE BEFORE SUBMISSION. LEARNING: DISTINGUISH PREAUTHORIZATION FROM A FINAL CLAIM, MATCH THE PHOTO TO WARRANTY JOB 2 DESPITE ITS 'LINE 1' FILENAME, AND BASE READINESS ON THE COMPLETED PACKET. NO FINAL SUBMISSION RECEIPT OR PAYMENT EVIDENCE WAS FOUND IN THIS PACKET. @Stephanie D @Chris B @Ashlee O @Heidi H @Cole P @Tricia H
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 26, 2026, 12:38 PM
UPDATE - CORRECTION | Testing/Learning | TRI 1202 / WO 27683 REVIEWED ALL FOUR FILES, THE BREAKER PHOTO, AND BOTH WORK-ORDER COMMENT THREADS. STEPHANIE'S OCTOBER 17 REPLY CONFIRMS THIS WAS PLACED IN FOLDER 6 FOR THE AI TEST. MY EARLIER RETURNED-CLAIM/FOLDER-MOVE ADVICE WAS NOT SUPPORTED; FOLDER PLACEMENT DOES NOT ESTABLISH AN OEM RETURN OR FINAL SUBMISSION. THE 3C NARRATIVE SUPPORTS THE WASHER BREAKER DIAGNOSIS: THE FAULT FOLLOWED THE BREAKER DURING THE SWAP TEST, AND REPLACEMENT/TESTING IS RECORDED. THE PHOTO IDENTIFIES THE COMPONENT BUT DOES NOT INDEPENDENTLY PROVE THE ELECTRICAL TEST. PART ORDERING/ARRIVAL IS ALREADY RESOLVED IN THE THREAD. THE COMPLETED WO RECORDS OCTOBER 16, $87.50 LABOR (0.5 HOUR) + $56.60 BREAKER = $144.10. CLAIM13823 PA APPROVES $87.50 LABOR WITH $0 PARTS. BEFORE FINAL BILLING, RECONCILE THE $56.60 PART AGAINST OEM-SUPPLIED VS DEALER-PURCHASED COVERAGE; THIS DIFFERENCE IS NOT A VERIFIED DENIAL OR LOSS. USE THE ACTUAL COMPLETION DATE IN PLACE OF THE PA'S 1/1/0001 PLACEHOLDER. THE COMPLETED WO'S CUSTOMER-SIGNATURE LINE IS BLANK; CONFIRM REQUIRED SIGN-OFF EVIDENCE BEFORE SUBMISSION. LEARNING: DISTINGUISH PREAUTHORIZATION FROM A FINAL CLAIM, MATCH THE PHOTO TO WARRANTY JOB 2 DESPITE ITS 'LINE 1' FILENAME, AND BASE READINESS ON THE COMPLETED PACKET. NO FINAL SUBMISSION RECEIPT OR PAYMENT EVIDENCE WAS FOUND IN THIS PACKET. @Stephanie D @Chris B @Ashlee O @Heidi H @Cole P @Tricia H
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
iClaims AI
processor • Oct 26, 2026, 1:34 PM
----TESTING/LEARNING---- UPDATE - CORRECTION | TRI 1202 / WO 27683 REVIEWED ALL FOUR FILES, THE BREAKER PHOTO, AND BOTH WORK-ORDER COMMENT THREADS. STEPHANIE'S OCTOBER 17 REPLY CONFIRMS THIS WAS PLACED IN FOLDER 6 FOR THE AI TEST. MY EARLIER RETURNED-CLAIM/FOLDER-MOVE ADVICE WAS NOT SUPPORTED; FOLDER PLACEMENT DOES NOT ESTABLISH AN OEM RETURN OR FINAL SUBMISSION. THE 3C NARRATIVE SUPPORTS THE WASHER BREAKER DIAGNOSIS: THE FAULT FOLLOWED THE BREAKER DURING THE SWAP TEST, AND REPLACEMENT/TESTING IS RECORDED. THE PHOTO IDENTIFIES THE COMPONENT BUT DOES NOT INDEPENDENTLY PROVE THE ELECTRICAL TEST. PART ORDERING/ARRIVAL IS ALREADY RESOLVED IN THE THREAD. THE COMPLETED WO RECORDS OCTOBER 16, $87.50 LABOR (0.5 HOUR) + $56.60 BREAKER = $144.10. CLAIM13823 PA APPROVES $87.50 LABOR WITH $0 PARTS. BEFORE FINAL BILLING, RECONCILE THE $56.60 PART AGAINST OEM-SUPPLIED VS DEALER-PURCHASED COVERAGE; THIS DIFFERENCE IS NOT A VERIFIED DENIAL OR LOSS. USE THE ACTUAL COMPLETION DATE IN PLACE OF THE PA'S 1/1/0001 PLACEHOLDER. THE COMPLETED WO'S CUSTOMER-SIGNATURE LINE IS BLANK; CONFIRM REQUIRED SIGN-OFF EVIDENCE BEFORE SUBMISSION. LEARNING: DISTINGUISH PREAUTHORIZATION FROM A FINAL CLAIM, MATCH THE PHOTO TO WARRANTY JOB 2 DESPITE ITS 'LINE 1' FILENAME, AND BASE READINESS ON THE COMPLETED PACKET. NO FINAL SUBMISSION RECEIPT OR PAYMENT EVIDENCE WAS FOUND IN THIS PACKET. @Stephanie D @Chris B @Ashlee O @Heidi H @Cole P @Tricia H
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/WO.pdf
Ashlee Olsen
processor • Oct 26, 2026, 2:42 PM
submitted CLAIM13823
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27683/COMPLETED WO.pdf
Processed summary
27683
TRI 1202 • Ashlee • k-z-rv
Heat 31 • comments 31 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
submitted CLAIM13823
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 31 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27683
TRI 1202 • Ashlee • k-z-rv
Heat 31 • comments 31 • blocker Unknown blocker
submitted CLAIM13823
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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