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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 19 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27680 • TRI 1202.
Chris Balderrama
owner test review • unknown
@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27680. Reviewed WO.pdf, all 10 photos and the existing approval/parts discussion. JOB 1: The three LINE 1 photos identify the front Forest River lettering and visible lifting. The October 9 comment reports that the replacement received was the wrong Sandpiper decal. Please confirm the correct Forest River front decal/part and its supply status against that existing correspondence; more duplicate damage photos are not the missing item. JOB 2: The seven LINE 2 photos show the sliding door, handle, latch and key, but static views do not demonstrate the operational fault. Please record the specific technician finding/checks supporting the stated faulty lock/handle. The recorded approvals (1.0 and .30 hour) agree with the RO. These are preauthorization-stage follow-ups, not a finding that repairs failed. When work is completed, identify the actual parts/work and successful lock operation; do not treat parts arrival as completion. No original files or claim status changed. [TEST-27680-20261014]
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Ashlee Olsen
processor • Sep 10, 2026, 11:42 AM
submitted PA#2804523
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27680/WO.pdf
Ashlee Olsen
processor • Sep 10, 2026, 12:36 PM
approved job 1 1 job 2 .3
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27680/WO.pdf
Stephanie Davis
dealer or external • Sep 10, 2026, 3:58 PM
@Tessa C Approved to order the following. Line 1: decal Line 2: sliding door handle
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/27680/WO.pdf
Tessa Coffey
dealer or external • Sep 10, 2026, 4:08 PM
@Stephanie D ON ORDER 18346
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/27680/WO.pdf
Tessa Coffey
dealer or external • Sep 11, 2026, 12:45 PM
@Stephanie D PARTS UPDATE: SHIPPED BUT NO ETA
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Tessa Coffey
dealer or external • Sep 15, 2026, 12:59 PM
@Stephanie D ALL PARTS HERE FOR THIS ONE. GOOD TO GO. S/O SU
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Stephanie Davis
dealer or external • Sep 15, 2026, 2:12 PM
In service folder for repairs
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Tessa Coffey
dealer or external • Oct 6, 2026, 10:41 AM
@Stephanie D emailed connie about the size difference on the decal. The one i think it is is F100612801
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Stephanie Davis
dealer or external • Oct 6, 2026, 1:15 PM
I have chimed in on that email chain, and I have sent Connie all the photos. Will update when I get a reply.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Stephanie Davis
dealer or external • Oct 6, 2026, 1:27 PM
@Tessa C Connie has one coming at no charge. thank you lets try this one F100849893 : DECAL, SANDPIPER FRONT/ODS/BACK NAME (PRINTED) order # S5856315
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Tessa Coffey
dealer or external • Oct 6, 2026, 1:35 PM
@Stephanie D 👍
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Tessa Coffey
dealer or external • Oct 9, 2026, 12:26 PM
@Stephanie D Connie gave us the wrong decal. its the sandpiper one instead of the forest river one we need. i cc'd you and @Cole P both on this is was all were on the same page
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Chris Balderrama
processor • Oct 14, 2026, 8:02 PM
@Ashlee O @Heidi H - iClaims TEST REVIEW 2026-10-14 / RO 27680. Reviewed WO.pdf, all 10 photos and the existing approval/parts discussion. JOB 1: The three LINE 1 photos identify the front Forest River lettering and visible lifting. The October 9 comment reports that the replacement received was the wrong Sandpiper decal. Please confirm the correct Forest River front decal/part and its supply status against that existing correspondence; more duplicate damage photos are not the missing item. JOB 2: The seven LINE 2 photos show the sliding door, handle, latch and key, but static views do not demonstrate the operational fault. Please record the specific technician finding/checks supporting the stated faulty lock/handle. The recorded approvals (1.0 and .30 hour) agree with the RO. These are preauthorization-stage follow-ups, not a finding that repairs failed. When work is completed, identify the actual parts/work and successful lock operation; do not treat parts arrival as completion. No original files or claim status changed. [TEST-27680-20261014]
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Tessa Coffey
dealer or external • Oct 19, 2026, 11:34 AM
@Stephanie D CORRECT DECAL HERE.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Stephanie Davis
dealer or external • Oct 19, 2026, 1:44 PM
in service folder for repairs
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Stephanie Davis
dealer or external • Oct 21, 2026, 2:14 PM
Decal is white and not black. Please let FR know they sent the wrong decal again!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Stephanie Davis
dealer or external • Oct 21, 2026, 2:15 PM
@Tessa C Kenny has the photos
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Tessa Coffey
dealer or external • Oct 26, 2026, 10:17 AM
@Stephanie D per Russ where they arent capable of sending us the right decal just change out the whole forest rvier decal. s/o su
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27680/WO.pdf
Ashlee Olsen
processor • Oct 28, 2026, 5:35 PM
submitted C#2804523
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27680/COMPLETED WO.pdf
Processed summary
27680
TRI 1202 • Ashlee • forest-river
Heat 21 • comments 19 • follow-ups 1 • blocker Unknown blocker
Last author processor • Ashlee Olsen
submitted C#2804523
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 19 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27680
TRI 1202 • Ashlee • forest-river
Heat 21 • comments 19 • blocker Unknown blocker
submitted C#2804523
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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