iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
573 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27673 • TRI 1202.
Ashlee Olsen
processor • Sep 8, 2026, 6:27 PM
submitted PA#CLAIM12727
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/K-Z RV/27673/WO.pdf
Ashlee Olsen
processor • Sep 9, 2026, 12:20 PM
approved job 1 1 job 2 .2 job 3 1.5 job 4 .2 job 5 2
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27673/WO.pdf
Stephanie Davis
dealer or external • Sep 9, 2026, 2:30 PM
@Tessa C Approved to order the following. Line 1 : fridge Line 3: wall panel Line 5: entry door and frame
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27673/WO.pdf
Tessa Coffey
dealer or external • Sep 9, 2026, 3:51 PM
@Stephanie D gotta go get measurements on the wall panel. 160743 162695
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27673/WO.pdf
Stephanie Davis
dealer or external • Sep 10, 2026, 11:49 AM
Hold on this please @Tessa C
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27673/WO.pdf
Stephanie Davis
dealer or external • Sep 23, 2026, 4:03 PM
@Ashlee O I made a big boo boo on this one. Line 5 goes with another stock unit. These units both came in on the same day and look exactly alike. What happen was the photos ran together on my phone, and I claimed the door on the wrong unit. I am preparing a WO for the door now and will have it turned in today. What can we do to make this correct? I have gone out to the lot and confirmed all the other jobs on this folder are correct and go to this unit. So sorry for this confusion.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27673/WO.pdf
Ashlee Olsen
processor • Sep 23, 2026, 5:00 PM
Hey, no worries, I sent an email KZ and let them know they can deny the line.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27673/WO.pdf
Ashlee Olsen
processor • Sep 24, 2026, 12:07 PM
Job 5 has been denied from this claim
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27673/WO.pdf
Stephanie Davis
dealer or external • Sep 24, 2026, 2:18 PM
Thank you!!!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27673/WO.pdf
Stephanie Davis
dealer or external • Oct 5, 2026, 10:24 AM
@Tessa C I am not sure if anything is on order for this one. If not, I am listing below what we can order to just confirm. I know this was the one I said hold but now we can get it going! Line 1: outside fridge Line 3: wall panel
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27673/WO.pdf
Tessa Coffey
dealer or external • Oct 5, 2026, 3:05 PM
@Stephanie D ON ORDER 18411
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27673/WO.pdf
Processed summary
27673
TRI 1202 • Ashlee • k-z-rv
Heat 11 • comments 11 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Stephanie D ON ORDER 18411
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops