iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
573 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 84/100
Risk pressure 0 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27665 • TRI 1202.
Stephanie Davis
dealer or external • Sep 2, 2026, 2:44 PM
@Ashlee O This one is going to be a hit or miss to be honest. The customer purchased this in June and it has failed. He can't give me all the info I know I need. I am turning in what I have and will let him know the outcome!
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27665/WO.pdf
Ashlee Olsen
processor • Sep 2, 2026, 3:46 PM
PA send to Airxcel
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27665/WO.pdf
Ashlee Olsen
processor • Sep 3, 2026, 11:30 AM
approved 1.5 The replacement verification for INC-0155335 is attached.  RV Products will attempt to ship the replacement via NTP. If NTP is unable to ship the replacement, the replacement will be shipped by RV Products. Please proofread the first page to make sure all the information is accurate. Let me know if any of the information is incorrect, or you have any questions. The approval attachment has been added to this folder
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27665/WO.pdf
Stephanie Davis
dealer or external • Sep 3, 2026, 12:04 PM
@Tessa C Just a heads up we have a ac coming
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27665/WO.pdf
Tessa Coffey
dealer or external • Sep 10, 2026, 11:48 AM
@Stephanie D AC IS HERE IN THE BAY
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27665/WO.pdf
Ashlee Olsen
processor • Sep 16, 2026, 1:03 PM
@Stephanie D Hey! Can you upload a final WO for this one please? Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27665/WO.pdf
Stephanie Davis
dealer or external • Sep 16, 2026, 1:39 PM
@Ashlee O SHOOT! I am sorry, it is there now.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27665/WO.pdf
Ashlee Olsen
processor • Sep 16, 2026, 2:53 PM
submitted C#INC-0155335
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27665/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 18, 2026, 1:58 PM
@Stephanie D Hey! I added this invoice with the claim and Airxcel sent this feedback: Ashlee The receipt must be when Tri-Am bought a/c from us. If you use the a/c we sent free then the mark up will be our cost to you.   Please read all, important information provided.  In 5 – 10 business days from this email if you haven’t received check in the mail. Please contact our accounting dept at 316-832-3400 opt 5 or email AP@AIRXCEL.COM    Reference #27665     Received, thank you.    This has been processed by our warranty dept and sent to accounting for payment to be issued.    At this time your labor rate is $175.00 USD. If you want to change it, you must go here https://share.hsforms.com/1SjX1YtNtStGejzJGc1VrUQcbjaf    Did they provide an invoice with the NC part? If anything, the cost of the markup might be different than what you have on the completed WO.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27665/proof of purchase.pdf
Stephanie Davis
dealer or external • Sep 21, 2026, 4:07 PM
According to Tessa, no they did not provide an invoice.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27665/proof of purchase.pdf
Stephanie Davis
dealer or external • Oct 3, 2026, 10:07 AM
@Ashlee O Just confirming they only paid labor. I am not sure if you may need something else from me for this. If so, just let me know and I will dig it up! The check is attached to the folder.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27665/proof of purchase.pdf
Ashlee Olsen
processor • Oct 5, 2026, 12:51 PM
Good morning! I'm not sure why the markup wasn't paid, but I just sent them an email!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27665/proof of purchase.pdf
Ashlee Olsen
processor • Oct 7, 2026, 5:19 PM
@Stephanie D Hi! I just heard from Airxcel: Our cost $709.41 = Mark up 30% $212.82   Please read all, important information provided.  In 5 – 10 business days from this email if you haven’t received check in the mail. Please contact our accounting dept at 316-832-3400 opt 5 or email AP@AIRXCEL.COM    Reference # 27665-2    Received, thank you.    This has been processed by our warranty dept and sent to accounting for payment to be issued.   
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27665/proof of purchase.pdf
Stephanie Kendziorski
processor • Oct 8, 2026, 1:33 PM
@Ashlee O For 27665 - this is the labor only
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/27665 labor only.pdf
Ashlee Olsen
processor • Oct 8, 2026, 3:04 PM
@Stephanie K markup is on its way!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27665/proof of purchase.pdf
Processed summary
27665
TRI 1202 • Ashlee • unknown
Heat 20 • comments 14 • follow-ups 2 • blocker Unknown blocker
Last author processor • Ashlee Olsen
@Stephanie K markup is on its way!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 84/100
Risk pressure 0 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops