iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
668 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 22 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27663 • TRI 1202.
Ashlee Olsen
processor • Sep 9, 2026, 3:40 PM
submitted PA#2803679
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27663/WO.pdf
Ashlee Olsen
processor • Sep 10, 2026, 11:44 AM
@Stephanie D WO 27663 FR feedback: 09/10/2026KErb@forestriverinc.comHello, when latching these in place the roof often will need to be manually manipulated for the latches to catch correctly
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27663/WO.pdf
Stephanie Davis
dealer or external • Sep 10, 2026, 1:11 PM
Tech verified 1 of the will not operate as it should. The rubber bumpers are missing on 2 of the latches.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27663/WO.pdf
Ashlee Olsen
processor • Sep 10, 2026, 2:41 PM
Notes made to FR
/home/openclaw/nas/Dropbox/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Forest River/27663/WO.pdf
Ashlee Olsen
processor • Sep 10, 2026, 4:45 PM
@Stephanie D FR feedback: 09/10/2026mpegan@forestriverinc.comHello, only two of the latches will have those bumpers, that should be the door side wall, correct? When the walls are folded down, that wall should be on top of the off door side wall, which is what the bumpers are for to prevent rubbing while in travel mode. We can authorize to replace the one latch that is defective, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27663/WO.pdf
Ashlee Olsen
processor • Sep 10, 2026, 4:45 PM
@Stephanie D FR feedback: 09/10/2026mpegan@forestriverinc.comHello, only two of the latches will have those bumpers, that should be the door side wall, correct? When the walls are folded down, that wall should be on top of the off door side wall, which is what the bumpers are for to prevent rubbing while in travel mode. We can authorize to replace the one latch that is defective, thank you! Let me know if this works!
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27663/WO.pdf
Stephanie Davis
dealer or external • Sep 11, 2026, 9:59 AM
I have this on the techs board for an answer. I will update when he lets me know.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27663/WO.pdf
Stephanie Davis
dealer or external • Sep 11, 2026, 10:51 AM
We will move forward with replacing the 1 latch.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27663/WO.pdf
Ashlee Olsen
processor • Sep 11, 2026, 5:04 PM
approved job 1 .5 job 2 .2 This is just for the one latch, they will not have the bumpers job 3 noted job 4 .1 job 5 .5
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27663/WO.pdf
Stephanie Davis
dealer or external • Sep 12, 2026, 4:27 PM
@Tessa C Approved to order the following. Line 1: fridge latch Line 2: latch for roof (see photos on this if you need help, I will do so)
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27663/WO.pdf
Tessa Coffey
dealer or external • Sep 14, 2026, 9:35 AM
@Stephanie D had to reach out to get fridge latch
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27663/WO.pdf
Tessa Coffey
dealer or external • Sep 14, 2026, 10:32 AM
@Stephanie D tabatha from forest river says its doesnt show a fridge lock for that model so she is reaching out to if theres one
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27663/WO.pdf
Tessa Coffey
dealer or external • Sep 21, 2026, 12:49 PM
@Stephanie D do you want me to keep digging to try to find her a latch for the fridge. Tabatha said it didnt come with one
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27663/WO.pdf
Stephanie Davis
dealer or external • Sep 21, 2026, 3:27 PM
@Tessa C See if we can find a strap for the fridge please
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27663/WO.pdf
Tessa Coffey
dealer or external • Sep 21, 2026, 3:45 PM
@Stephanie D on order 18373 im looking for the strap now
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27663/WO.pdf
Tessa Coffey
dealer or external • Sep 22, 2026, 1:02 PM
@Stephanie D part shipped, no tracking number yet
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27663/WO.pdf
Tessa Coffey
dealer or external • Sep 24, 2026, 11:02 AM
@Stephanie D LATCH IS HERE. S/O A-F
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27663/WO.pdf
Ashlee Olsen
processor • Oct 14, 2026, 1:46 PM
@Stephanie D WO 27663 Hey! Are you wanting me to split job 1 to another claim or are you just not completing the job? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27663/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 14, 2026, 2:25 PM
We will not be completing this job; they do not make a latch for this fridge. I apologize for the inconvenience of not letting you know.
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27663/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 14, 2026, 3:34 PM
All good Stephanie! Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27663/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 14, 2026, 3:39 PM
submitted C#2803679
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27663/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 28, 2026, 12:52 PM
paid $175.66 10/27 check #3248937
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27663/COMPLETED WO.pdf
Processed summary
27663
TRI 1202 • Ashlee • forest-river
Heat 22 • comments 22 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $175.66 10/27 check #3248937
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 22 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27663
TRI 1202 • Ashlee • forest-river
Heat 22 • comments 22 • blocker Ready to close
paid $175.66 10/27 check #3248937
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

27663
TRI 1202 • Ashlee • forest-river
Heat 22 • comments 22 • last actor processor
paid $175.66 10/27 check #3248937
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 27663 • TRI 1202 • heat 22
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops