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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 84/100
Risk pressure 6 • 1 claims • 15 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27630 • TRI 1202.
Cole Perkins
dealer or external • Aug 28, 2026, 4:04 PM
@Tessa C NEED PRICING ON BOTTOM SCREW COVER, POSSIBLY CALL BRINKLY? If not we can find a dealer
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Tessa Coffey
dealer or external • Aug 31, 2026, 12:30 PM
@Cole P called and left a message to call me back
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Cole Perkins
dealer or external • Sep 1, 2026, 11:40 AM
any update on this one
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Tessa Coffey
dealer or external • Sep 1, 2026, 11:51 AM
@Cole P sent him a photo of the piece yesterday and have yet to hear back. I will call
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Tessa Coffey
dealer or external • Sep 1, 2026, 3:26 PM
@Cole P per our conversation, they needed a zoomed-out photo from the front.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Cole Perkins
dealer or external • Sep 2, 2026, 11:10 AM
@Tessa C order 10 ft
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Tessa Coffey
dealer or external • Sep 2, 2026, 12:30 PM
@Cole P the guy from a&L said that we would have to pick it up, that they couldnt ship it to us...Do you still want me to order it?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Cole Perkins
dealer or external • Sep 3, 2026, 12:38 PM
YES
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Cole Perkins
dealer or external • Sep 16, 2026, 9:13 AM
@Tessa C did we get with brinkley to order the trim and front piece?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Tessa Coffey
dealer or external • Sep 16, 2026, 9:39 AM
@Cole P per our conversation this morning brinkley said we would have to order from a local dealer. sent the picture of the part from yesterday to colton at a&l
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Cole Perkins
dealer or external • Sep 16, 2026, 9:51 AM
ok place on order asap
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Tessa Coffey
dealer or external • Sep 16, 2026, 10:10 AM
@Cole P ok
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Cole Perkins
dealer or external • Sep 21, 2026, 10:49 AM
@Tessa C can we call for an update pls
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Tessa Coffey
dealer or external • Sep 21, 2026, 10:56 AM
@Cole P i checked friday and they were waiting to hear back. I'll give them a call
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Tessa Coffey
dealer or external • Sep 22, 2026, 12:53 PM
@Cole P Called them this morning, the guy that i was working with doesnt work there anymore. i resent those front cap pieces over to get pricing. I will call them everyday for an update
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27630/W0 27630.pdf
Processed summary
27630
TRI 1202 • Ashlee • unknown
Heat 20 • comments 15 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Cole P Called them this morning, the guy that i was working with doesnt work there anymore. i resent those front cap pieces over to get pricing. I will call them everyday for an update
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 84/100
Risk pressure 6 • 1 claims • 15 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

27630
TRI 1202 • Ashlee • unknown
Heat 20 • last author dealer_or_external • blocker Unknown blocker
@Cole P Called them this morning, the guy that i was working with doesnt work there anymore. i resent those front cap pieces over to get pricing. I will call them everyday for an update
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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