iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27620 • TRI 1202.
Ashlee Olsen
processor • Aug 24, 2026, 2:48 PM
submitted PA#2786806
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Ashlee Olsen
processor • Aug 24, 2026, 3:42 PM
@Stephanie D WO 27620 Hey! Can you fill this form out for me regarding line 1. They are also asking if the tech did the soap test round the rim.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27620/Lionshead form.pdf
Ashlee Olsen
processor • Aug 24, 2026, 3:44 PM
@Stephanie D WO 27620 FR feedback: job 1: Lionshead form attached, please fill that out. They are asking if the tech did the soap test around the rim. job 3: 08/24/2026KErb@forestriverinc.comHello, is it being pulled all the way out when being used? job 7: 8/24/2026KErb@forestriverinc.comHello, are these two different fabrics as one set of photos looks like it is white on the underside. kerb
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Stephanie Davis
dealer or external • Aug 25, 2026, 2:02 PM
@Ashlee O Line 1: Yes, the soap test was done on the rim. The Lionshead warranty claim form is attached. Line 3: Yes, it is being pulled all the way out. Line 7: No, this is the same fabric on all photos. I went back on the device they were taken and verified. If you look closely, you can tell the defect on all photos are the same. The lighting is the reason it may look different in the photos.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27620/WO.pdf
Ashlee Olsen
processor • Aug 25, 2026, 4:36 PM
@Stephanie D FR feedback, job 7: 08/25/2026mpegan@forestriverinc.comHello, I think it was the lighting that was throwing us off before, thank you! Please attach photos of the 2 spots from above on the roof looking down at the fabric and we will get this sent to the vendor! Thank you.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Ashlee Olsen
processor • Aug 26, 2026, 11:44 AM
@Stephanie D Lionshead feedback regarding job 1: I need a picture showing where the leak is coming from.  It could be a wheel, tire or valve stem issue.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27620/WO.pdf
Stephanie Davis
dealer or external • Aug 26, 2026, 1:42 PM
@Ashlee O We have had this unit up at the building and this is the current reports for the following lines. Line 1: The tire has held air and not went down in pressure for over 24 hrs now. Please note issue to vin. Line 7: We allowed the awning fabric to be extended yesterday and today. Just checked the fabric and it looks like the indention has smoothed out. Please note as well.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27620/WO.pdf
Ashlee Olsen
processor • Aug 26, 2026, 2:31 PM
Thank you! Notes made in FR
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Ashlee Olsen
processor • Aug 26, 2026, 2:57 PM
approved job 1 Noted job 2 .3 job 3 .5 authorized to adjust the pull out table, thank you! job 4 .2 job 5 .5 job 6 .4 job 7 noted
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Stephanie Davis
dealer or external • Aug 26, 2026, 3:39 PM
@Tessa C Approved to order the following. Line 2: shade
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Tessa Coffey
dealer or external • Aug 27, 2026, 10:47 AM
@Stephanie D PER OUR CONVERSATION WAITING ON TAG ON THE SHADE
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Stephanie Davis
dealer or external • Aug 27, 2026, 2:50 PM
I have requested this from Kenny
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Tessa Coffey
dealer or external • Aug 27, 2026, 4:39 PM
@Stephanie D ON ORDER 18309
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Tessa Coffey
dealer or external • Sep 1, 2026, 12:29 PM
@Stephanie D SHADE IS HERE S/O SU
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Tessa Coffey
dealer or external • Sep 1, 2026, 12:35 PM
@Stephanie D SHADE IS HERE S/O SU GOOD TO GO ON THIS ONE
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27620/WO.pdf
Processed summary
27620
TRI 1202 • Ashlee • forest-river
Heat 15 • comments 13 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Stephanie D ON ORDER 18309
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27620
TRI 1202 • Ashlee • forest-river
Heat 15 • comments 13 • blocker Unknown blocker
@Stephanie D ON ORDER 18309
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops