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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 92/100
Risk pressure 2 • 1 claims • 16 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27587 • TRI 1202.
Ashlee Olsen
processor • Aug 18, 2026, 11:51 AM
submitted PA#2780150
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27587/WO.pdf
Ashlee Olsen
processor • Aug 18, 2026, 1:47 PM
approved job 1 .5 08/18/2026mpegan@forestriverinc.comHello, the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. Thank you job 2- denied 08/18/2026mpegan@forestriverinc.comWe respectfully deny this request as the doors are not meant to stay open with the struts, they are to assist in lifting. This is not a defect, thank you.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27587/WO.pdf
Ashlee Olsen
processor • Aug 18, 2026, 1:48 PM
@Stephanie D Let me know if I need to go back on job 2. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27587/WO.pdf
Stephanie Davis
dealer or external • Aug 18, 2026, 2:35 PM
@Tessa C Approved to order the following: Line 1: Air Distribution Box Cole was the tech on this wo. For line 2, can you see if there are any long struts/shocks for the cabinet doors? The customer is looking to purchase some if so.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27587/WO.pdf
Stephanie Davis
dealer or external • Aug 18, 2026, 2:42 PM
I had a tech go look at these again, 1 of them are falling down and faulty. Can we see if they will replace at least the 1 set of shocks? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27587/WO.pdf
Ashlee Olsen
processor • Aug 18, 2026, 3:44 PM
Email sent to FR!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27587/WO.pdf
Ashlee Olsen
processor • Aug 18, 2026, 4:07 PM
@Stephanie D FR is asking for a video showing the issue
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27587/WO.pdf
Stephanie Davis
dealer or external • Aug 19, 2026, 10:51 AM
Cust has taken the unit, I will try to contact them and see if they can provide this information.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27587/WO.pdf
Tessa Coffey
dealer or external • Aug 21, 2026, 3:27 PM
@Stephanie D ON ORDER 18288
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27587/WO.pdf
Tessa Coffey
dealer or external • Aug 25, 2026, 9:14 AM
@Stephanie D parts eta is 8/26
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27587/WO.pdf
Tessa Coffey
dealer or external • Aug 26, 2026, 4:08 PM
@Stephanie D parts here in bay
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27587/WO.pdf
Stephanie Davis
dealer or external • Aug 28, 2026, 10:14 AM
@Tessa C If you can look and see if any longer struts/shocks would be available for line 2 please.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27587/WO.pdf
Stephanie Davis
dealer or external • Aug 28, 2026, 10:16 AM
And can you see how much the one that is actually on there is please? And grab the part number!
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27587/WO.pdf
Tessa Coffey
dealer or external • Aug 28, 2026, 11:29 AM
@Stephanie D JR70555 $10.99
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27587/WO.pdf
Stephanie Davis
dealer or external • Aug 31, 2026, 10:45 AM
@Ashlee O I moved this to the approved folder due to the cust are just going to purchase new shocks for line 2. If anything changes, I will let you know and go from there.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27587/WO.pdf
Ashlee Olsen
processor • Aug 31, 2026, 11:41 AM
approved job 1 .5 job 2 denied We respectfully deny this request as the doors are not meant to stay open with the struts, they are to assist in lifting. This is not a defect, thank you.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27587/WO.pdf
Processed summary
27587
TRI 1202 • Ashlee • forest-river
Heat 16 • comments 16 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Ashlee Olsen
approved job 1 .5 job 2 denied We respectfully deny this request as the doors are not meant to stay open with the struts, they are to assist in lifting. This is not a defect, thank you.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 92/100
Risk pressure 2 • 1 claims • 16 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27587
TRI 1202 • Ashlee • forest-river
Heat 16 • comments 16 • blocker Waiting on OEM
approved job 1 .5 job 2 denied We respectfully deny this request as the doors are not meant to stay open with the struts, they are to assist in lifting. This is not a defect, thank you.
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

27587
TRI 1202 • Ashlee • forest-river
Heat 16 • comments 16 • last actor processor
approved job 1 .5 job 2 denied We respectfully deny this request as the doors are not meant to stay open with the struts, they are to assist in lifting. This is not a defect, thank you.
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 27587 • TRI 1202 • heat 16
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