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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27569 • TRI 1202.
Ashlee Olsen
processor • Aug 12, 2026, 2:38 PM
submitted PA#2774680
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Ashlee Olsen
processor • Aug 13, 2026, 1:11 PM
@Stephanie D WO 27569 FR feedback: Feedback08/13/2026kcarter@forestriverinc.complease state if this is a patio door, per dealers ccc states a ramp door Please door tag and measurements of the door thank youFeedbackFeedback08/13/2026tkeller@forestriverinc.comJust to clarify if this is a patio door? it doesn't look like a ramp door Please attach door tag and measurements of the door in question.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Stephanie Davis
dealer or external • Aug 13, 2026, 4:09 PM
Yes, it is a patio door, I will correct that on my end. I have attached photos of the only tag on the door. And photos of the sides showing no other tag.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Ashlee Olsen
processor • Aug 17, 2026, 1:57 PM
Pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Ashlee Olsen
processor • Aug 18, 2026, 4:58 PM
@Stephanie D WO 27569 FR feedback: Case Number: 7055764VIN: T5404211Hello Knitta Carter, Thank you for contacting the Lippert Customer Care Center. Please provide the following so we may further review you request: Photos of the complete 3 season door and frame straight on from the outside of the coach Lippert part number of the 3 Season Door and Ramp Door Hoop to door frame measurements at top, middle and bottom on BOTH the left and right sides. I have attached a picture showing where the measurements need to be taken on both side 
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Stephanie Davis
dealer or external • Aug 19, 2026, 9:29 AM
In service folder for requested information
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Ashlee Olsen
processor • Aug 19, 2026, 1:58 PM
Requested photos added
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Ashlee Olsen
processor • Aug 21, 2026, 11:24 AM
@Stephanie D WO 27569 Lippert feedback: Hello Ashlee, Thank you for contacting the Lippert Customer Care Center. I am sorry for the confusion. The measurements we are needing are indicated by the red lines.  I am going to email this photo over to you since the red lines don't pop up
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/Hoop to door frame measurement request.pdf
Ashlee Olsen
processor • Aug 25, 2026, 12:49 PM
approved job 1 .1 authorized .1 to resecure cabinet end job 2 1 job 3 .3 job 4 .3 job 5 .2 job 6 .2 job 7 1
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Stephanie Davis
dealer or external • Aug 26, 2026, 2:36 PM
@Tessa C Approved to order the following: Line 2: Ramp door. I am not sure how these come, it is the right side if inside the unit and left if on the outside looking at it. Line 7: seating in the patio area (should have all the photos you need)
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Tessa Coffey
dealer or external • Aug 27, 2026, 3:06 PM
@Stephanie D reached out to miranda to see if we could just order the door panels
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Tessa Coffey
dealer or external • Aug 31, 2026, 10:49 AM
@Stephanie D the cost for that door is $1282.22 the glass panels are $318.22 a set
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27569/WO.pdf
Processed summary
27569
TRI 1202 • Ashlee • forest-river
Heat 16 • comments 12 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Stephanie D the cost for that door is $1282.22 the glass panels are $318.22 a set
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27569
TRI 1202 • Ashlee • forest-river
Heat 16 • comments 12 • blocker Unknown blocker
@Stephanie D the cost for that door is $1282.22 the glass panels are $318.22 a set
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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