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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
1
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 3 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27564 • TRI 1202.
Ashlee Olsen
processor • Aug 11, 2026, 4:52 PM
submitted PA#2773460
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27564/WO.pdf
Stephanie Davis
dealer or external • Aug 12, 2026, 9:46 AM
@Ashlee O I have added photos showing the foot of the bed overall. And I am sorry about these cabinets, but I am adding another line. :/ Sorry....
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27564/WO.pdf
Ashlee Olsen
processor • Aug 12, 2026, 11:41 AM
job 1-C#2773460
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27564/2ND WO UPDATED WITH OTHER CABINET.pdf
Ashlee Olsen
processor • Aug 12, 2026, 11:43 AM
submitted PA#2774201-job 2 only
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27564/2ND WO UPDATED WITH OTHER CABINET.pdf
Ashlee Olsen
processor • Aug 12, 2026, 11:45 AM
Don't even stress it! All good. I added that line to another claim and added the correct pictures to the original claim.
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27564/WO.pdf
Ashlee Olsen
processor • Aug 12, 2026, 2:53 PM
@Stephanie D FR feedback, job 1: sbabbitt@forestriverinc.comPer the vendor. "these pictures are of a door that doesn’t show an issue. I’m not inclined to cover this without it showing a warranty defect. The first pictures they sent were of a delam door(I can still see in the picture), one that they were supposed to have replaced originally that is the same size as this one. " Please review the old claims on this claims on this coach for the doors. It appears the incorrect repair that was authorized was not done and the vendor is not going to cover a repair that they have already paid to have done that was not done.
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27564/WO.pdf
Stephanie Davis
dealer or external • Aug 12, 2026, 3:54 PM
Ashlee, I went back through all the claims to verify. Claim 2660365 1 of the bedroom cabinet doors were replaced. Line 1 on this WO is for the cabinet at the bottom of the bed. There is nothing wrong with the door we measured, that was for parts use. I have outlined in blue the overlay peeling off the doors that have not been replaced.
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27564/WO.pdf
Ashlee Olsen
processor • Aug 12, 2026, 5:02 PM
Thank you! Notes made back to FR
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27564/WO.pdf
Ashlee Olsen
processor • Aug 14, 2026, 2:09 PM
@Stephanie D WO 27564 FR feedback: I got this email this morning... Sarah M. Robinson <smrobinson@forestriverinc.com> 7:34 AM (4 hours ago)to mePer the vendor they are not covering this door. The reason being is that after I sent the photos you provided they reviewed them again and confirmed that they have in fact already paid to have the door replaced. They started that on the claim where you were already authorized to replace there was another door so it would be the claim we were previously talking about. She stated she can tell from the photos provided that it is the same door and was not changed due to the patterns in the overlay. This is different on each door due to the way it is installed. This would not show the same pattern on this door if it had been replaced as previously authorized.   I am confused due to the notes for the claim stating  the cabinet door at the bottom of the bed is peeling. Foot of the bed and this is not what the photos show. Let me know how you want to move forward. Also, the claim I submitted for job 2 was denied because they wanted all these lines on the same WO, however, they won't reset it for me to add the line to this existing claim. This is the feedback on the second claim: This needs added to the current open claim with the door we are currently reviewing. Please check the coach for any additional doors so I do not have to keep addressing each indiviual door with the vendor.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27564/2ND WO UPDATED WITH OTHER CABINET.pdf
Stephanie Davis
dealer or external • Aug 14, 2026, 2:26 PM
There is not more cabinet doors that are peeling to my knowledge.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27564/2ND WO UPDATED WITH OTHER CABINET.pdf
Ashlee Olsen
processor • Aug 14, 2026, 3:01 PM
Ok, thank you. How do you want me to move forward with job 1?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27564/2ND WO UPDATED WITH OTHER CABINET.pdf
Stephanie Davis
dealer or external • Aug 14, 2026, 4:36 PM
We just ordered the cabinet door! Let's see what they do for job 2 at this point.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27564/2ND WO UPDATED WITH OTHER CABINET.pdf
Ashlee Olsen
processor • Aug 17, 2026, 3:34 PM
approved job 1 labor denied, part only as goodwill for dealer and customer job 2 .5
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27564/2ND WO UPDATED WITH OTHER CABINET.pdf
Stephanie Davis
dealer or external • Aug 17, 2026, 3:38 PM
@Tessa C Approved to order cabinet doors for: Line 1 and Line 2 I think these maybe already on order. Shew what a mess!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27564/2ND WO UPDATED WITH OTHER CABINET.pdf
Processed summary
27564
TRI 1202 • Ashlee • forest-river
Heat 14 • comments 14 • follow-ups 0 • blocker Waiting on processor
Last author dealer_or_external • Stephanie Davis
@Tessa C Approved to order cabinet doors for: Line 1 and Line 2 I think these maybe already on order. Shew what a mess!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 3 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

27564
TRI 1202 • Ashlee • forest-river
Heat 14 • comments 14 • last actor dealer_or_external
@Tessa C Approved to order cabinet doors for: Line 1 and Line 2 I think these maybe already on order. Shew what a mess!
Open claim

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 1 • ready-to-close 0
Hottest claim: 27564 • TRI 1202 • heat 14
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