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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 22 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27562 • TRI 1202.
Tamara Hayes
dealer or external • Aug 18, 2026, 10:06 AM
@Tessa C Can I please get prices and part numbers for: Awning Fabric Control box for awning Seals for Rear Compartment Back up Cam Monitor, and a Rear Max Fan
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 18, 2026, 12:36 PM
@Tamara H i need unit pulled up to the building so i can get photos and measurements of what needed.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tamara Hayes
dealer or external • Aug 19, 2026, 9:05 AM
@Tessa C THE PICS HOLDEN SENT HELP. THEY WERE IN BIRDS EYE, AND I THOUGHT I GOT THEM ON HERE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 20, 2026, 2:49 PM
@Tamara H manual fan pn 09-1325 R232.99 (fan with a remote if they want is 22-0389 R 610.99), slide topper fabric is 5.99 per foot, back up cam is nla our monitor is 419.99 if the tech can make it work, seal 5.99 per foot
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tamara Hayes
dealer or external • Aug 21, 2026, 9:00 AM
@Tessa C I THINK I STILL NEED A PART # AND PRICE FOR THE CONTROL BOX BOARD FOR THE AWNING
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 21, 2026, 10:55 AM
@Tamara H you do i'm working on it. just wanted to get those on here so i didnt lose them
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 21, 2026, 11:14 AM
@Tamara H called and spoke with kim at dometic and those are long gone she said
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Cole Perkins
dealer or external • Aug 24, 2026, 3:41 PM
1162802 R19.99 IS THE SWITCH THAT THE DOMETIC LADY WAS TALKING ABOUT @Tessa C @Tamara H
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tamara Hayes
dealer or external • Aug 25, 2026, 10:28 AM
@Tessa C I NEED A PRICE AND PART NUMBER FOR A SKYLITE PLEASE FOR THIS ONE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 25, 2026, 11:07 AM
@Tamara H is there photos in bird eye?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tamara Hayes
dealer or external • Aug 26, 2026, 11:08 AM
@Tessa C I sent Holden a message, hes gotta do a scrape and seal on it. If there are any parts that need to be ordered and needs a deposit, please lmk. Im thinking alot of it may be here in the store, but am not sure
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tamara Hayes
dealer or external • Aug 26, 2026, 11:59 AM
@Tessa C SKYLITE PICS ON BIRDS EYE NOW
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Cole Perkins
dealer or external • Aug 26, 2026, 3:10 PM
@Tessa C order the 09-1325 fan and everything else that is not in stock
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 27, 2026, 9:48 AM
@Tamara H 22-0018 $202.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 27, 2026, 10:53 AM
@Cole P ON ORDER 18306
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Cole Perkins
dealer or external • Aug 28, 2026, 9:33 AM
@Tessa C NEED THE SKYLIGHT
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 28, 2026, 11:34 AM
@Cole P @Tamara H ON ORDER 18311
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 28, 2026, 2:00 PM
@Tamara H FAN IS HERE IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tamara Hayes
dealer or external • Aug 28, 2026, 2:21 PM
YES, AND I THINK I ADDED THEM TO THE FILE ALSO
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tamara Hayes
dealer or external • Aug 28, 2026, 2:23 PM
@Tessa C PLEASE OVER LOOK MY LAST MESSAGE ON THIS ONE. THERES ALOT GOING ON HERE. AND I GOT CONFUSED. LOL
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 28, 2026, 2:35 PM
@Tamara H its already on order
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Tessa Coffey
dealer or external • Aug 31, 2026, 10:20 AM
@Tamara H skylight and speakers are here
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27562/WO 27562.pdf
Processed summary
27562
TRI 1202 • Ashlee • unknown
Heat 22 • comments 22 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Tamara H skylight and speakers are here
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 22 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27562
TRI 1202 • Ashlee • unknown
Heat 22 • comments 22 • blocker Unknown blocker
@Tamara H skylight and speakers are here
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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