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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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668 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27547 • TRI 1202.
Tamara Hayes
dealer or external • Aug 10, 2026, 4:17 PM
@Tessa C CAN I PLEASE GET PART NUMBERS AND PRICES FOR HYDRAULIC HOSES, AND A IGNITOR FOR THE WATER HEATER
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tessa Coffey
dealer or external • Aug 10, 2026, 4:58 PM
@Tamara H what is the model number on that water heater? i couldnt find it in the work order and checked holdens photos on bird eye and didnt see anything
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tamara Hayes
dealer or external • Aug 11, 2026, 9:48 AM
@Tessa C IT SHOULD BE THE SECOND PIC NOW
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tessa Coffey
dealer or external • Aug 11, 2026, 10:33 AM
@Tamara H fridge igniter 39-2120 $25.99 sending out an email to get hydraulic hoses. Cole said we probably cant find these due to the age of the unit and we arent a winnebago dealer
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tamara Hayes
dealer or external • Aug 18, 2026, 9:51 AM
@Tessa C HAVE YOU GOTTEN A RESPONSE FROM THE EMAIL YOU SENT ABOUT THE HYDRAULIC HOSES?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tessa Coffey
dealer or external • Aug 18, 2026, 11:29 AM
@Tamara H no i have not
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tamara Hayes
dealer or external • Aug 19, 2026, 10:44 AM
@Tessa C PLEASE GO AHEAD AND ORDER THE FRIDGE IGNITER IF ITS NOT IN STOCK HERE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tessa Coffey
dealer or external • Aug 19, 2026, 10:56 AM
@Tamara H on order 18279
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tessa Coffey
dealer or external • Aug 21, 2026, 4:35 PM
@Tamara H igniter is here s/o s-z
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tessa Coffey
dealer or external • Aug 27, 2026, 9:53 AM
@Cole P RAP28362 $1286.99 not in stock out 2-4 weeks til it gets shipped
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tamara Hayes
dealer or external • Aug 28, 2026, 10:02 AM
@Tessa C PLEASE ORDER CYLINDER. HE PAID HIS DEPOSIT
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tamara Hayes
dealer or external • Sep 11, 2026, 9:46 AM
@Tessa C HAVE YOU BY ANY CHANCE GOTTEN AN UPDATE ON THE SHIPPING ON THIS
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tessa Coffey
dealer or external • Sep 11, 2026, 10:12 AM
@Tamara H only thing i was told to order was the igniter and its been here since the 21st
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tessa Coffey
dealer or external • Sep 11, 2026, 10:17 AM
@Tamara H only thing i was told to order was the igniter and its been here since the 21st
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tessa Coffey
dealer or external • Sep 11, 2026, 10:32 AM
@Tamara H This one got lost on me. its on order 18348. if you ever see one that doesnt say on order with a po # its not on order
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tamara Hayes
dealer or external • Sep 29, 2026, 11:54 AM
@Tessa C DO WE HAVE A SHIPPING UPDATE ON THIS?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Tessa Coffey
dealer or external • Sep 29, 2026, 11:59 AM
They created the packing list yesterday afternoon, no tracking number yet
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27547/WO 27547.pdf
Processed summary
27547
TRI 1202 • Ashlee • winnebago
Heat 17 • comments 17 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
They created the packing list yesterday afternoon, no tracking number yet
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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