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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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668 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 19 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27543 • TRI 1202.
Ashlee Olsen
processor • Aug 6, 2026, 1:26 PM
submitted PA#2768425
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27543/WO.pdf
Ashlee Olsen
processor • Aug 6, 2026, 3:08 PM
@Stephanie D WO 27543 FR feedback: Hello, do you have a photo of the data tag on the AC?
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27543/WO.pdf
Stephanie Davis
dealer or external • Aug 6, 2026, 4:19 PM
@Cole P did you happen to get this photo and I have missed it?
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27543/WO.pdf
Ashlee Olsen
processor • Aug 7, 2026, 3:06 PM
Pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27543/WO.pdf
Ashlee Olsen
processor • Aug 10, 2026, 12:34 PM
approved job 1 .1 job 2 1.5 08/10/2026aconsiglio@forestriverinc.comThe requested repair has been authorized by Forest River and the Vendor for 1.5 hr. To replace the AC. Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied, and a receipt would be required.
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27543/WO.pdf
Stephanie Davis
dealer or external • Aug 11, 2026, 12:45 PM
@Tessa C Approved to order the following: Line 1: water heater door latch Line 2: A/C (please order from Forest River parts dept.)
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27543/WO.pdf
Tessa Coffey
dealer or external • Aug 11, 2026, 3:16 PM
@Stephanie D ON ORDER 18257
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27543/WO.pdf
Tessa Coffey
dealer or external • Aug 12, 2026, 2:10 PM
@Stephanie D DOOR LATCH HAS SHIPPED , AC IS STILL OPEN ORDER
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27543/WO.pdf
Tessa Coffey
dealer or external • Aug 14, 2026, 11:33 AM
@Stephanie D LATCH IS HERE S/O SU
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27543/WO.pdf
Tessa Coffey
dealer or external • Aug 17, 2026, 9:45 AM
@Stephanie D a/c is here just waitin on the invoice from forest river since it was drop shipped
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27543/WO.pdf
Tessa Coffey
dealer or external • Aug 25, 2026, 9:43 AM
@Stephanie D per our conversation this one is good to go
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27543/WO.pdf
Stephanie Davis
dealer or external • Aug 26, 2026, 4:20 PM
in serv folder
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27543/WO.pdf
Ashlee Olsen
processor • Sep 8, 2026, 3:00 PM
@Stephanie D Hey! Do you have an invoice for the AC unit? When I pull this part up on the claim, the total is different from what you have on here with the markup. The part plus markup is showing $1081.82 total. Just want to verify I before I send this through. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27543/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 8, 2026, 4:50 PM
You are correct! I was not thinking about the fact this is a stock unit when I closed this up. Thanks for the catch, friend! Do I need to attach another WO with the correct price?
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27543/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 8, 2026, 6:29 PM
Yep, you bet! If you don't mind attaching another WO with the correct totals, that would be great. I'll get this submitted. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27543/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 9, 2026, 10:10 AM
@Ashlee O I have attached an invoice for the ac and a WO 2 that is corrected. I see I was trying to get more money from them, ha-ha! The only question I have is the markup is different than what you show.
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27543/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 9, 2026, 12:09 PM
Sorry Stephanie, I had added the freight to the total I originally told you, so we're good. Prices are matching up now. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27543/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 9, 2026, 12:11 PM
submitted C#2768425
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/27543/completed wo 2.pdf
Ashlee Olsen
processor • Sep 30, 2026, 3:16 PM
paid $1381.03 9/30 check #3234733
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27543/completed wo 2.pdf
Processed summary
27543
TRI 1202 • Ashlee • forest-river
Heat 19 • comments 19 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1381.03 9/30 check #3234733
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 19 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

27543
TRI 1202 • Ashlee • forest-river
Heat 19 • comments 19 • last actor processor
paid $1381.03 9/30 check #3234733
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 27543 • TRI 1202 • heat 19
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