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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27516 • TRI 1202.
Ashlee Olsen
processor • Aug 4, 2026, 2:44 PM
submitted PA#CLAIM10356
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/K-Z RV/27516/WO.pdf
Ashlee Olsen
processor • Aug 4, 2026, 4:27 PM
approved job 2: .5 The port needs replaced and then sealed
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27516/WO.pdf
Stephanie Davis
dealer or external • Aug 5, 2026, 9:31 AM
@Tessa C Approved to order a solar port. This goes on top of the unit and photos are on the cloud and folder here.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27516/WO.pdf
Tessa Coffey
dealer or external • Aug 5, 2026, 11:01 AM
@Stephanie D ON ORDER 18242
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27516/WO.pdf
Tessa Coffey
dealer or external • Aug 7, 2026, 9:55 AM
@Stephanie D PARTS ETA 8/10
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27516/WO.pdf
Tessa Coffey
dealer or external • Aug 10, 2026, 11:31 AM
@Stephanie D PART IS HERE S/O A-F
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27516/WO.pdf
Ashlee Olsen
processor • Aug 18, 2026, 2:38 PM
submitted CLAIM10356
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/27516/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 19, 2026, 1:30 PM
@Stephanie D WO 27516 pending part return. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/27516/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 19, 2026, 3:25 PM
Ok, this will be a week or so before I can get the part!
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/27516/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 31, 2026, 11:38 AM
Update on this part return. We are going down to get the part from this Cust when we go to that campground again. ~Thanks
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/27516/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 21, 2026, 12:04 PM
@Stephanie D Hey! Do you have an update on when you're going to the campground to get the part?
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/27516/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 21, 2026, 1:03 PM
Cole ask for me to wait on another customers parts that's in the same campground to go out and collect this part. They are about an hour or so away from Tri-Am. I have checked with Tessa, and we are just waiting on a drawer guide to come in. @Cole P
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/27516/COMPLETED WO.pdf
Cole Perkins
dealer or external • Sep 21, 2026, 3:19 PM
do we have a random guide that matches?
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/27516/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 21, 2026, 4:44 PM
We could not find one to match what we need.
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/27516/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 24, 2026, 4:29 PM
@Ashlee O Part is finally on its way back! @Chris B
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/27516/COMPLETED WO.pdf
Chris Balderrama
processor • Sep 25, 2026, 10:10 AM
Boom 💥
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27516/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Oct 8, 2026, 1:20 PM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026/27516,27629,27748,27425 PAID CHECK.pdf
Ashlee Olsen
processor • Oct 30, 2026, 1:43 PM
paid $147.17 check #858639
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27516/COMPLETED WO.pdf
Processed summary
27516
TRI 1202 • Ashlee • k-z-rv
Heat 17 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $147.17 check #858639
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27516
TRI 1202 • Ashlee • k-z-rv
Heat 17 • comments 17 • blocker Ready to close
paid $147.17 check #858639
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

27516
TRI 1202 • Ashlee • k-z-rv
Heat 17 • comments 17 • last actor processor
paid $147.17 check #858639
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 27516 • TRI 1202 • heat 17
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