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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 22 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27499 • TRI 1202.
Ashlee Olsen
processor • Jul 28, 2026, 4:50 PM
submitted PA
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27499/wo.pdf
Ashlee Olsen
processor • Jul 29, 2026, 3:00 PM
@Stephanie D approved 1.5
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27499/Approval.pdf
Ashlee Olsen
processor • Jul 29, 2026, 3:00 PM
approved 1.5 INC-0153256
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27499/wo.pdf
Ashlee Olsen
processor • Jul 29, 2026, 3:05 PM
approved 1.5 INC-0153256 The replacement verification for INC-0153256 is attached.  RV Products will attempt to ship the replacement via NTP. If NTP is unable to ship the replacement, the replacement will be shipped by RV Products. Please proofread the first page to make sure all the information is accurate. Let me know if any of the information is incorrect, or you have any questions.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27499/wo.pdf
Tessa Coffey
dealer or external • Aug 3, 2026, 9:38 AM
@Stephanie D A/C IS HERE IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/27499/wo.pdf
Ashlee Olsen
processor • Aug 6, 2026, 1:56 PM
submitted INC-0153256
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/27499/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 6, 2026, 2:14 PM
@Stephanie D WO 27499 Airxcel feedback: We require the actual receipt if you are wanting markup with the serial number to prove that is what you put on the rv. Thank you
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 6, 2026, 4:29 PM
This part was sent at no charge; I would not be able to provide that receipt.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Vendor/27499/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 6, 2026, 5:57 PM
@Chris B Can you give me an idea of how to move forward with this one? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.3- Claims Corrected- iCS/Vendor/27499/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 6, 2026, 6:06 PM
@Stephanie D Chris just called me, he said for you to get ahold of Airxxel and ask for an invoice to be provided to you. I have the email if you want me to forward that onto you or you can call them. Let me know! Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.3- Claims Corrected- iCS/Vendor/27499/COMPLETED WO.pdf
Chris Balderrama
processor • Aug 6, 2026, 8:27 PM
They have to provide a shipment invoice at least, even on a no charge part because this is an A/C and the Federal EPA requires proof of the chain of custody for handling and disposal. Tell them that. :)
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.3- Claims Corrected- iCS/Vendor/27499/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 7, 2026, 9:22 AM
Ashlee, I have attached the invoice that came on the unit. I will do my best from now on to attach these!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.3- Claims Corrected- iCS/Vendor/27499/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 20, 2026, 2:22 PM
I am processing the check that just came in for this claim. They did not allow any mark up on the part sent at no charge.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 20, 2026, 4:30 PM
@Stephanie D I just called Airxcel, I'm waiting on a call back...
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 20, 2026, 4:48 PM
Stephanie, per our phone call, Airxcel is going to check pricing on their end and call me back Monday. If you will get with Tessa, go over your end and let me know if anything different comes up, that would be great. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Chris Balderrama
processor • Aug 20, 2026, 4:49 PM
Hi everyone. Let me know if they don’t want pay markup. I love talking to the people there.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Chris Balderrama
processor • Aug 20, 2026, 4:49 PM
Hi everyone. Let me know if they don’t want to pay markup. I love talking to the people there.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 20, 2026, 4:50 PM
I might have you make a phone call to them Chris...she was awful. I'll wait until Monday to see what she comes up with
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Chris Balderrama
processor • Aug 20, 2026, 4:51 PM
Ooooohhhhh!! That makes it better! Ok! Let me know!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 20, 2026, 5:04 PM
@Stephanie D @Chris B From Airxcel: Ashlee Our cost on part is $956.88. Mark up on that is $287.06 I just processed it.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 21, 2026, 10:15 AM
Sounds good! Thank you, Ashlee.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 8:29 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/27499 paid check.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 8:29 AM
@Ashlee O for WO 27499
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/27499 paid check.pdf
Ashlee Olsen
processor • Aug 25, 2026, 12:59 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/27499 paid check.pdf
Ashlee Olsen
processor • Aug 25, 2026, 12:59 PM
paid $262.50 8/13 check #286249 @Stephanie K just FYI, there will be a secondary check coming for the mark up, hopefully soon. I'm going to leave this in claims submitted until we get that one. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27499/COMPLETED WO.pdf
Processed summary
27499
TRI 1202 • Ashlee • unknown
Heat 22 • comments 22 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $262.50 8/13 check #286249 @Stephanie K just FYI, there will be a secondary check coming for the mark up, hopefully soon. I'm going to leave this in claims submitted until we get that one. Thanks!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 22 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

27499
TRI 1202 • Ashlee • unknown
Heat 22 • comments 22 • last actor processor
paid $262.50 8/13 check #286249 @Stephanie K just FYI, there will be a secondary check coming for the mark up, hopefully soon. I'm going to leave this in claims submitted until we get that one. Thanks!
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 27499 • TRI 1202 • heat 22
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