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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 25 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27424 • TRI 1202.
Tamara Hayes
dealer or external • Jul 29, 2026, 10:52 AM
Can I please get part number and prices for a Thermostat for AC & Fabric for Slide Topper
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tamara Hayes
dealer or external • Jul 29, 2026, 10:55 AM
@Tessa C I also need a part and price for the steps
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tamara Hayes
dealer or external • Jul 29, 2026, 10:56 AM
@Tessa C
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tessa Coffey
dealer or external • Jul 29, 2026, 2:18 PM
@Tamara H WHICH SLIDE TOPPER?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tamara Hayes
dealer or external • Jul 30, 2026, 8:49 AM
@Cole P DO YOU REMEMBER WHICH SLIDE TOPPER IS NEEDING REPLACED?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Cole Perkins
dealer or external • Jul 30, 2026, 10:16 AM
the universal fabric should work cut to length
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Cole Perkins
dealer or external • Jul 31, 2026, 11:10 AM
@Tessa C I think we have white tstats on the shelf
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tamara Hayes
dealer or external • Aug 3, 2026, 4:21 PM
@Tessa C I ALSO NEED PRICES AND PART NUMBERS FOR THE ICEMAKER LINE, COLD LOWPOINT, AND WATERHEATER BYPASS
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tessa Coffey
dealer or external • Aug 3, 2026, 4:22 PM
@Tamara H 69-1259 $199.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tamara Hayes
dealer or external • Aug 6, 2026, 10:27 AM
@Tessa C I THOUGHT I HAD SENT YOU THESE OTHERS ALSO, BUT I DONT SEE THE MESSAGE. I NEED PRICES AND PART NUMBERS FOR A ICEMAKER LINE AND COLD LOW POINT, AND A WATERHEATER BYPASS PLEASE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tessa Coffey
dealer or external • Aug 6, 2026, 11:43 AM
@Tamara H ya did it fell through the cracks on me. I'm working on it now. sorry
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tessa Coffey
dealer or external • Aug 6, 2026, 2:16 PM
@Tamara H COULD I GET PHOTOS OF THESE PLEASE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Cole Perkins
dealer or external • Aug 11, 2026, 10:50 AM
water heater bypass 55-5275 88.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Cole Perkins
dealer or external • Aug 12, 2026, 9:48 AM
@Tessa C PHOTOS OF LOW POINT ARE IN HERE NOW
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Cole Perkins
dealer or external • Aug 12, 2026, 12:15 PM
DRAIN 72-0841 12.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Cole Perkins
dealer or external • Aug 12, 2026, 12:38 PM
EXTERIOR FAUCET 15-2028 50.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Cole Perkins
dealer or external • Aug 12, 2026, 12:38 PM
IS THIS EVERYTHING?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tessa Coffey
dealer or external • Aug 12, 2026, 1:09 PM
@Cole P YES MA'AM
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Cole Perkins
dealer or external • Aug 13, 2026, 12:42 PM
@Tamara H @Tessa C Customer came in for update on this we need the step prices
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tessa Coffey
dealer or external • Aug 13, 2026, 3:33 PM
@Cole P 94-0218 $1612.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tamara Hayes
dealer or external • Aug 14, 2026, 9:47 AM
@Tessa C Please order all parts that need to be ordered. But NOT the steps.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tessa Coffey
dealer or external • Aug 14, 2026, 11:07 AM
@Cole P @Tamara H ON ORDER 18267
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tessa Coffey
dealer or external • Aug 17, 2026, 1:37 PM
@Cole P @Tamara H BYPASS CAME IN. THEY LEFT THE FAUCET OFF. IT WILL BE ON WEDNESDAYS TRUCK
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tamara Hayes
dealer or external • Aug 21, 2026, 11:16 AM
@Tessa C DO YOU HAVE A PRICE AND PART NUMBER FOR THE SLIDE TOPPER?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Tessa Coffey
dealer or external • Aug 21, 2026, 11:30 AM
@Tamara H 00-1602 $7.99 per foot
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27424/WO 27424.pdf
Processed summary
27424
TRI 1202 • Ashlee • fleetwood
Heat 25 • comments 25 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Tamara H 00-1602 $7.99 per foot
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 25 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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