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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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668 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27400 • TRI 1202.
Ashlee Olsen
processor • Jul 17, 2026, 6:13 PM
submitted PA#CLAIM9163
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/WO.pdf
Cole Perkins
dealer or external • Jul 20, 2026, 2:11 PM
@Stephanie D we gotta have seam tape for reinstalling these panels
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/WO.pdf
Ashlee Olsen
processor • Jul 20, 2026, 3:27 PM
@Stephanie D WO 27400 KZ feedback: JS 7/20/26 Line 3 if the slide is out of adjustment that is a maintenance feature for the retail customer. The slide will need to be adjusted and tested so that this does not happen again. How do you plan to repair the lino? Sublet by Fibrenew or Creative Colors ?JS 7/20/26 line 4 dealer to attach photos of all vendor markings off the defective valve.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/WO.pdf
Stephanie Davis
dealer or external • Jul 21, 2026, 8:30 AM
@Ashlee O I would like to contact Fibrenew for line 3. I found the email we used for furniture in another claim and attaching it below. I am pretty sure we can send him the photos and he does the estimate. His contact infoFibrenew SW KnoxvilleRobert Vojtkofsky865.437.4858swk@fibrenew.comfibrenew.com/sw-knoxville For line 4, I am waiting on those photos from the tech.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/WO.pdf
Ashlee Olsen
processor • Jul 21, 2026, 3:11 PM
You got it, email sent to Fibrenew
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/WO.pdf
Ashlee Olsen
processor • Jul 22, 2026, 10:03 PM
@Stephanie D WO 27400 Fibrenew feedback: I can definitely give you a quote on this.  I just want to know are you wanting to have the floor panels replaced? Due to the size of the damage it may be the best option to replace the panels over doing an adhesive repair. Do you have the same linoleum flooring?  I'm asking because I'll need the exact panels from a spare linoleum floor.  
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/WO.pdf
Stephanie Davis
dealer or external • Jul 23, 2026, 9:46 AM
If this is approved, we can order the exact Lino flooring. We usually order enough for the pattern to repeat itself, this way it can be pieced in place.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/WO.pdf
Ashlee Olsen
processor • Jul 23, 2026, 1:24 PM
@Stephanie D Here's the quote from Firbrenew, I want to make sure the description of what needs done is correct before I sent it over to KZ. Will you look it over & let me know please?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/Fibrenew quote.pdf
Ashlee Olsen
processor • Jul 24, 2026, 1:58 PM
Per Chris, not touching this one, moving to manufacturer denied claims
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/WO.pdf
Ashlee Olsen
processor • Jul 24, 2026, 1:59 PM
Per Chris, not going any further with this one, moving to manufacturer denied claims
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/WO.pdf
iClaims AI
processor • Oct 19, 2026, 9:45 PM
TESTING AND LEARNING — TRI 1202 / RO 27400. Internal evidence review only; not a final coverage decision. Read-only factual assessment. RO 27400 documents six warranty concerns on the identified 2026 KZ-RV Sportster. Photos substantiate marked interior panel seams, a visibly damaged/peeled floor area, and black-tank plumbing/valve context; a Fibrenew estimate quotes $2,469.38 total for five-panel linoleum-floor replacement. The work order records technician conclusions for jobs 1 through 4, but the packet does not independently establish those causes, active slide drag or tank leakage, refrigerator/inverter issues, or completed repairs. It contains no direct evidence of a manufacturer denial, adjudication, final approval, reimbursement, or payment. Native Dropbox discussion includes: Per Chris, not going any further with this one, moving to manufacturer denied claims (discussion entry, not proof of final payment). Outstanding evidence: Completed manufacturer claim or preauthorization identifying RO 27400, the VIN, each requested operation/amount, submission date, coverage basis, and final line-level disposition.; Dated manufacturer/administrator denial or approval communication or portal record with a reason tied to this repair order and each operation.; Diagnostic and repair evidence for the refrigerator-temperature alarm and inverter/AC charging instruction, including readings, technician notes, and.... No final payment or completed adjudication is inferred from folder placement. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27400/WO.pdf
Processed summary
27400
TRI 1202 • Ashlee • k-z-rv
Heat 11 • comments 11 • follow-ups 0 • blocker Waiting on OEM
Last author processor • iClaims AI
TESTING AND LEARNING — TRI 1202 / RO 27400. Internal evidence review only; not a final coverage decision. Read-only factual assessment. RO 27400 documents six warranty concerns on the identified 2026 KZ-RV Sportster. Pho
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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