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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27396 • TRI 1202.
Ashlee Olsen
processor • Jul 15, 2026, 3:52 PM
submitted PA#2744555
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Jul 16, 2026, 12:53 PM
@Stephanie D FR feedback WO 27396: Feedback07/16/2026mpegan@forestriverinc.comHello, can you please advise when this issue was noticed? It appears that there was an impact to the right hand side of the door which could be what is causing the issue. Thank you.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Jul 20, 2026, 4:21 PM
Customer was contacted and he stated the door started just not closing correctly.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Jul 20, 2026, 4:47 PM
Notes made in FR, thanks! @
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Jul 21, 2026, 1:32 PM
@Stephanie D FR feedback: Feedback07/21/2026KErb@forestriverinc.comHello, did the door get hit as that is what it appears? is it the upper or lower portion that is needing replaced?
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Jul 21, 2026, 2:11 PM
cust stated the door was not impacted, and it is the lower door
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Jul 21, 2026, 6:23 PM
@Stephanie D FR feedback: Feedback07/21/2026KErb@forestriverinc.comPlease advise as it appears we paid for a new door on claim 2671566
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Jul 22, 2026, 9:28 AM
Yes, that was the upper door. This is the lower door.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Jul 22, 2026, 3:27 PM
@Stephanie D Fr feedback: Feedback07/22/2026aconsiglio@forestriverinc.comIs the lower door warped at all? Could you provide pictures of the door against a straight edge?
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Jul 22, 2026, 4:01 PM
WO on techs board for feedback info requested from Forest River.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Jul 27, 2026, 1:47 PM
Requested photos added to FR
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Jul 27, 2026, 3:29 PM
Pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Jul 30, 2026, 1:11 PM
@Stephanie D WO 27396 Lippert feedback: EmailToCase 7:05 AM (4 hours ago)to rockwoodflagstaffauths@forestriverinc.com, meCase Number: 6995228Hello Warranty Authorizations, Thank you for contacting Lippert Customer Care Center.Can you please provide the following information?Photos of each hinge from the inside with the door open The inner frame measurements at the top, the middle, and the bottom. I have attached a link below that outlines how to take the frame measurements Photos of the striker plate
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Jul 31, 2026, 4:31 PM
@Stephanie D Here's what Lippert sent back
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/Form (1).pdf
Ashlee Olsen
processor • Aug 5, 2026, 1:57 PM
@Stephanie D Hey! Just a reminder on this one
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Aug 5, 2026, 4:52 PM
@cole This unit is still gone, correct?
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Aug 6, 2026, 4:21 PM
I spoke with the customer today and sent a text letting them know exactly what is needed. They have the unit and state they would get me the info tomorrow.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Aug 7, 2026, 9:32 AM
Cust just called and told me that he will have to have help setting up his camper to get the measurements. It will be over the weekend.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Aug 11, 2026, 1:22 PM
Attached required photo in the folder. I don't think this is exactly what they are asking for but this is what the customer sent!
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Aug 12, 2026, 4:37 PM
I will copy and paste this to the customer in an email.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Aug 12, 2026, 4:37 PM
I cc'd you in the email.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Aug 14, 2026, 2:49 PM
@Stephanie D 08/14/2026mpegan@forestriverinc.comHello – We are providing a reminder that this repair line has been in Dealer Feedback for over 14 days. We are allowing an additional 2 business days to respond. Upon receiving no response, we will continue with a denial. Thank you. – Rockwood & Flagstaff Authorizations Team
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Aug 14, 2026, 4:40 PM
Ashlee, I have done all I know to do on this claim. This is the customer that I cc'd you on earlier this week. If it closes Cole said we will let the customer know.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Stephanie Davis
dealer or external • Aug 31, 2026, 11:02 AM
@Ashlee O This claim is denied, correct?
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Ashlee Olsen
processor • Aug 31, 2026, 11:43 AM
Yes, claim has been denied. We respectfully deny this repair as there has been no response to our second request. Please be sure to acknowledge the denial in order to process any remaining repairs on the claim. The repair line will automatically be denied after 14 days. Thank you. – Rockwood & Flagstaff Authorizations Team
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf
Processed summary
27396
TRI 1202 • Ashlee • forest-river
Heat 35 • comments 25 • follow-ups 4 • blocker Waiting on OEM
Last author processor • Ashlee Olsen
Yes, claim has been denied. We respectfully deny this repair as there has been no response to our second request. Please be sure to acknowledge the denial in order to process any remaining repairs on the claim. The repa
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27396
TRI 1202 • Ashlee • forest-river
Heat 35 • comments 25 • blocker Waiting on OEM
Yes, claim has been denied. We respectfully deny this repair as there has been no response to our second request. Please be sure to acknowledge the denial in order to process any remaining repairs on the claim. The repa
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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