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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27377 • TRI 1202.
Tamara Hayes
dealer or external • Jul 7, 2026, 1:54 PM
@Tessa C I need prices and part numbers for the toilet valve, solar charge cap, break away cable, bulb for the slide, a pop up table, (I think I got all the pics from birds eye) water filter, awning wire cover, and a carbon mon decetor. Please and thanks
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tessa Coffey
dealer or external • Jul 7, 2026, 3:51 PM
@Tamara H Im having to reachout to forest river on the countertop extension toilet valve 69-4460 $60.99 solar charge cap F100105752 $8.99 breakaway cable 96-2060 $33.99 water filter 60P10408a $29.99 awning wire cover not for individual sale carbon monoxide 06-6580 $85.99 will need photo of the slide seal
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tessa Coffey
dealer or external • Jul 7, 2026, 4:34 PM
@Tamara H table F100641696 $144.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tamara Hayes
dealer or external • Jul 8, 2026, 9:24 AM
@Tessa C SO IS THE AWNING WIRE COVERS SOLD AS A SET? IF SO CAN I GET A PRICE AND NUMBER FOR THEM?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tamara Hayes
dealer or external • Jul 8, 2026, 11:06 AM
@Tessa C PIC ADDED TO BIRDS EYE, AND I THINK I GOT THE ADDED TO THE FOLDER.lol
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tessa Coffey
dealer or external • Jul 8, 2026, 11:50 AM
@Tamara H LET ME REACH OUT TO THEM. TECHS SAID WE'D HAVE TO GET THE WHOLE PIECE.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tessa Coffey
dealer or external • Jul 8, 2026, 1:29 PM
@Tamara H 38-0029 $5.99 per foot
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tamara Hayes
dealer or external • Jul 9, 2026, 11:26 AM
@Tessa C PLEASE ORDER ALL PARTS THAT NEED TO BE ORDERED. DEPOSIT PAID. I THINK ITS JUST THE AWNING WIRE COVER 69-3529, THE SOLAR CHARGE CAP F10005752, THE SLIDE BULB 38-0029 NRRFD 7 FOOT, AND THE POP UP TABLE F100641696. ONCE YOU PLACE THE ORDER, CAN YOU POSSIBLY GIVE ME A TIME FRAME ON SHIPPIHG? PLEASE AND THANKS
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tessa Coffey
dealer or external • Jul 9, 2026, 11:30 AM
@Tamara H we have the slide seal in stock. won't have any idea on shipping til i get a tracking number
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tessa Coffey
dealer or external • Jul 9, 2026, 11:41 AM
@Tamara H forest river po 18178 awning part is on ntp order
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tessa Coffey
dealer or external • Jul 13, 2026, 3:02 PM
@Tamara H awning wire cover is here s/o a-f
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tessa Coffey
dealer or external • Jul 23, 2026, 2:51 PM
@Cole P eta on remaining parts is 7/24. customer wanted update
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tessa Coffey
dealer or external • Jul 24, 2026, 11:14 AM
@Cole P @Tamara H ALL PARTS ARE HERE FOR THIS ONE NOW. S/O A-F
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Tessa Coffey
dealer or external • Jul 24, 2026, 11:14 AM
@Cole P @Tamara H ALL PARTS ARE HERE FOR THIS ONE NOW.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27377/wo27377.pdf
Processed summary
27377
TRI 1202 • Ashlee • forest-river
Heat 16 • comments 14 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Cole P @Tamara H ALL PARTS ARE HERE FOR THIS ONE NOW.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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