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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27353 • TRI 1202.
Ashlee Olsen
processor • Jul 14, 2026, 12:49 PM
submitted PREAUTH134422
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Ashlee Olsen
processor • Jul 15, 2026, 1:48 PM
@Stephanie D denied: KRV – Excluded from Limited Warranty:Damage or loss caused in whole or in part by animals, exposure to natural or atmospheric elements, corrosive chemicals, ash or fumes generated or released by vehicles, collision, road hazards, rock chips, condensation, or any other source; impact, rock chips, dents, scratches or failure to maintain.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Stephanie Davis
dealer or external • Jul 15, 2026, 2:37 PM
@Tamara H Claimed denied replacement labor will be 3.0 labor and @Tessa C can you please get a price for the replacement part? Model number should be in the photos. Thanks ladies!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Tessa Coffey
dealer or external • Jul 15, 2026, 2:43 PM
@Tamara H 11-9144 $964.99 FOR A REPLACEMENT WATER HEATER
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Tamara Hayes
dealer or external • Jul 15, 2026, 3:08 PM
@Tessa C @Stephanie D CAN I PLEASE GET A PART NUMBER AND PRICE FOR A FLOW SENSOR FOR THIS HEAT PUMP
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Stephanie Davis
dealer or external • Jul 15, 2026, 3:46 PM
@Tamara H and @Tessa C This is a water heater. Tech had stated we may be able to replace the flow sensor in water heater.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Tessa Coffey
dealer or external • Jul 15, 2026, 4:05 PM
@Tamara H 11-9151 $70.99
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Tamara Hayes
dealer or external • Jul 15, 2026, 4:42 PM
@Tessa C PLEASE ORDER PART, CUSTOMER [PAID DEPOSIT
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Tessa Coffey
dealer or external • Jul 15, 2026, 4:46 PM
@Tamara H ON PO 18194
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Tessa Coffey
dealer or external • Jul 15, 2026, 4:46 PM
@Tamara H 18194
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Tessa Coffey
dealer or external • Jul 16, 2026, 11:38 AM
@Tamara H FLOW SENSOR IS HERE S/O S-Z
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Cole Perkins
dealer or external • Jul 18, 2026, 10:31 AM
@Tessa C Customer has paid full deposit for water heater please order it
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Tessa Coffey
dealer or external • Jul 20, 2026, 9:37 AM
@Cole P ON ORDER 18204
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Tessa Coffey
dealer or external • Jul 21, 2026, 12:26 PM
@Cole P water heater here in bay
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27353/WO.pdf
Processed summary
27353
TRI 1202 • Ashlee • keystone
Heat 14 • comments 14 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Cole P water heater here in bay
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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