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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 24 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27342 • TRI 1202.
Tamara Hayes
dealer or external • Jul 10, 2026, 12:24 PM
@Tessa C I NEED A PRICE AND PART NUMBER FOR A FRIDGE, BLINDS FOR A WILDOW SIZE 75X16X36 AND 19 INCHES FROM SHELF TO TOP OF VALANCE, AND 9 INCH SNAP PADS PLEAES
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 10, 2026, 2:57 PM
@Tamara H SENT EMAIL TO GRAND DESIGN TO GET BLIND PART NUMBER AND PRICING
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 13, 2026, 8:48 AM
@Tamara H BLIND 690984 $42.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tamara Hayes
dealer or external • Jul 13, 2026, 9:50 AM
@Tessa C IF YOU CAN NOT FIND A FRIDGE THAT HER DOORS WILL SWAP FOR SHE WANTS STAINLESS STEAL
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 13, 2026, 10:06 AM
@Tamara H I WOULDNT KNOW THAT. GET WITH @Cole P
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tamara Hayes
dealer or external • Jul 15, 2026, 8:36 AM
@Tessa C COLE SAID THE ORIGIONAL FRIDGE YALL WERE LOOKING AT IS THE ONE SHE NEEDS.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Cole Perkins
dealer or external • Jul 16, 2026, 8:51 AM
@Tessa C we need a price on the replacement refer
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 16, 2026, 8:58 AM
@Cole P 81-9958 $7715.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tamara Hayes
dealer or external • Jul 16, 2026, 11:05 AM
@Tessa C Can I please get a price and part number for a cooling unit for the above fridge. Her ext service plan dont sound like they want to pay for a whole fridge
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 16, 2026, 2:28 PM
@Tamara H 72-6092 $2258.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Cole Perkins
dealer or external • Jul 21, 2026, 3:41 PM
@Tessa C we need pricing on the glue for this as well you may need to contact dometic
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 22, 2026, 9:10 AM
@Cole P 69-2564 $32.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Cole Perkins
dealer or external • Jul 23, 2026, 1:42 PM
@Tessa C Approved cooling unit dont get glue yet
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 23, 2026, 1:57 PM
@Cole P ON ORDER 18214
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 24, 2026, 1:37 PM
@Cole P @Tamara H part is here in bay
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Cole Perkins
dealer or external • Jul 27, 2026, 12:14 PM
@Tessa C NEED PRICING ON 4 PACK OF 9 INCH PADS
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Cole Perkins
dealer or external • Jul 27, 2026, 1:05 PM
@Tessa C cus paid deposits on snap pads 17-2668 and the shade
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 29, 2026, 9:54 AM
@Cole P 17-2668 $254.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 29, 2026, 10:11 AM
@Cole P ON ORDERS 18221,18222
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Jul 30, 2026, 3:56 PM
@Cole P SNAP PADS CAME IN STILL WAITING ON THE SHADE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Aug 5, 2026, 2:27 PM
@Cole P all parts here for this one now. shade in s/o m-r
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Cole Perkins
dealer or external • Aug 11, 2026, 12:17 PM
@Tessa C order 1 tube of 69-2564
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Aug 11, 2026, 3:00 PM
@Cole P on order 18255
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Tessa Coffey
dealer or external • Aug 14, 2026, 1:29 PM
@Cole P SEALANT IS HERE S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27342/WO 27342.pdf
Processed summary
27342
TRI 1202 • Ashlee • grand-design
Heat 24 • comments 24 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Cole P SEALANT IS HERE S/O M-R
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 24 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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