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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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668 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27333 • TRI 1202.
Ashlee Olsen
processor • Jun 18, 2026, 12:42 PM
submitted PREAUTH124425
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27333/WO.pdf
Ashlee Olsen
processor • Jun 23, 2026, 1:39 PM
@Stephanie D denied, dealer replaced metal on PA03874926
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27333/WO.pdf
Stephanie Davis
dealer or external • Jun 23, 2026, 4:00 PM
@Cole P This is the one we were talking about before we claimed it. Let me know what to do from here please.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27333/WO.pdf
iClaims AI
processor • Oct 19, 2026, 9:19 PM
TESTING AND LEARNING — TRI 1202 / RO 27333. Internal evidence review only; not a final coverage decision. Read-only factual assessment. Keystone's one-page pre-authorization directly identifies reference/RO 27333 and VIN 4YDTATG1XT8920098 and displays status 'Denied' for wall-metal siding replacement. The packet does not state why it was denied. The work order describes dents/bulging attributed by the technician to flexing white metal, while photos document the trailer exterior and marked locations but not a technically verifiable defect mechanism, completed repair, coverage determination, final adjudication beyond this pre-authorization, reimbursement, or payment. Native Dropbox discussion includes: Stephanie D denied, dealer replaced metal on PA03874926 (discussion entry, not proof of final payment). Outstanding evidence: A dated Keystone decision/communication that states the specific denial rationale, coverage clause, reviewer determination, and appeal/reconsideration rights or outcome.; The earlier PA03874926 record and any related work order, authorization, parts/labor record, or claim submission needed to interpret the Keystone note without inference.; Controlling warranty terms, in-service/coverage verification, and any manufacturer technical guidance applicable to this alleged siding.... No final payment or completed adjudication is inferred from folder placement. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27333/WO.pdf
Processed summary
27333
TRI 1202 • Ashlee • dutchman
Heat 4 • comments 4 • follow-ups 0 • blocker Waiting on OEM
Last author processor • iClaims AI
TESTING AND LEARNING — TRI 1202 / RO 27333. Internal evidence review only; not a final coverage decision. Read-only factual assessment. Keystone's one-page pre-authorization directly identifies reference/RO 27333 and VIN
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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