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Communications Intelligence
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Communications intelligence

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Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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171
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34
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Focused evidence thread

Thread evidence for 27320 • TRI 1202.
Ashlee Olsen
processor • Jun 16, 2026, 12:19 PM
submitted PREAUTH123174
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27320/WO.pdf
Ashlee Olsen
processor • Jun 17, 2026, 3:32 PM
approved .6 no part return required
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27320/WO.pdf
Stephanie Davis
dealer or external • Jun 17, 2026, 4:43 PM
@Tessa C Approved to order: Line 1: 3 cabinet doors Cory did send in measurements, if you need help on this you may need to get with him!!!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jun 18, 2026, 10:49 AM
@Stephanie D ON ORDER 18119
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jul 7, 2026, 1:31 PM
@Stephanie D CHECKED FOR ETA STILL SHOWING ITS PROCESSING
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jul 14, 2026, 1:41 PM
@Stephanie D reached out to Melanie Lambert at keystone to get an update on this order since we are coming up on a month of this being on order. also cc'd you in email
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jul 20, 2026, 2:53 PM
@Stephanie D DOORS ARE HERE. S/O S-Z
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Stephanie Davis
dealer or external • Jul 22, 2026, 11:40 AM
@Tessa C Joe is working on this and this is the wrong size cabinet doors for the unit. The ones we ordered are much larger than the ones on the cabinet.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jul 22, 2026, 12:01 PM
@Stephanie D WENT AND MEASURED AND GOT THE CORRECT DOORS ON ORDER 18212
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jul 24, 2026, 3:10 PM
@Stephanie D PARTS ETA 7/24 PROCESSING
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Aug 10, 2026, 3:29 PM
@Stephanie D this is still processing. sending email to see if they can tell me whats going on
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Aug 10, 2026, 3:30 PM
@Stephanie D this is still processing. sending email to see if they can tell me what's going on cc'd you in this email as well
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Stephanie Davis
dealer or external • Aug 11, 2026, 8:28 AM
Thank you
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Aug 13, 2026, 3:46 PM
@Stephanie D so on this one, they only sent us one cabinet door. called and they are sending the other remaining doors. 1 is inventoried
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Aug 26, 2026, 3:58 PM
@Stephanie D rest of doors here...in bay
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Aug 26, 2026, 4:03 PM
@Stephanie D rest of doors here...in s/o s-z
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Stephanie Davis
dealer or external • Sep 1, 2026, 11:20 AM
@Ashlee O We are approved .2 per cabinet on this claim. However, the tech is having to drill the holes for the hinges, remove hinges from old cabinets, install hinges on new doors and then install in place on the unit. I would like to ask for .50 per cabinet, 1.5 total for the job. I am not sure we should point out another claim to them on this but on folder 27641, we are approved to replace that cabinet at .50 labor. That unit and this unit are both Astoria FWs, so that raised an eye to me!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Ashlee Olsen
processor • Sep 1, 2026, 11:46 AM
You got it, email sent to Keystone
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Ashlee Olsen
processor • Sep 3, 2026, 5:11 PM
@Stephanie D Per Keystone, flat rate is .2 per door. To drill 4 holes per door, install hinge, and then screw to the stile can be done within the 12 min per door. On WO 27641, you were approved .5 for 2 doors to be replaced, so that is still more than what was approved here, but not .5 per door. Do you want me to go back to them and/or reference that claim or are you ok keeping the .6 total?
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27320/WO.pdf
Stephanie Davis
dealer or external • Sep 4, 2026, 12:06 PM
We will do the .6 total this time and get this closed up. Thank you
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Dutchman/27320/WO.pdf
Ashlee Olsen
processor • Sep 4, 2026, 2:39 PM
@Stephanie D I heard back from someone else at Keystone, and this has been updated/approved for 1.5
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27320/WO.pdf
Stephanie Davis
dealer or external • Sep 8, 2026, 8:41 AM
Good morning, that's great!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Ashlee Olsen
processor • Sep 8, 2026, 1:57 PM
submitted CLAIM151452
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Dutchman/27320/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 14, 2026, 12:33 PM
@Stephanie D WO 27320 Keystone feedback:  To assist KRV with initiating vendor recovery, please attach photos of the defective part/parts. Please show any markings, stamps or stickers for identification, (part may need to be uninstalled) to send to our supplier. Thank you in advance, any questions call 866-273-1450 option 3 or e-mail to warranty@keystonerv.com
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27320/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 15, 2026, 1:56 PM
Photo's added to Keystone
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Dutchman/27320/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 17, 2026, 1:45 PM
@Stephanie D Keystone feedback: 9/17/2026,08:48:35 am,disht: Hello, thank you for the photos, however they do not show the defects. Could you please provide photos showing the defects with all three cabinet doors? Thank you in advance.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27320/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 17, 2026, 4:42 PM
I will get these for you tomorrow.
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Dutchman/27320/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 22, 2026, 11:15 AM
@Cole P @Tamara H I have put this WO in the service folder. If we can please squeeze this in to be done in the next day or so.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Dutchman/27320/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 16, 2026, 2:50 PM
paid $217.82 check #1620188
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27320/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Oct 20, 2026, 9:00 AM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Keystone 2026/27320,27191,27641,27270,27612 PAID CHECK.pdf
Processed summary
27320
TRI 1202 • Ashlee • dutchman
Heat 33 • comments 29 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $217.82 check #1620188
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
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Waiting on OEM

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Waiting on processor

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Ready to close

No ready-to-close claims
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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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