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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 18 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,738
Claim threads with processed comment intelligence attached.
Active last 7d
190
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,224
Claims carrying approval-related conversation signals.
Denial / labor threads
1,686
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27320 • TRI 1202.
Ashlee Olsen
processor • Jun 16, 2026, 12:19 PM
submitted PREAUTH123174
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27320/WO.pdf
Ashlee Olsen
processor • Jun 17, 2026, 3:32 PM
approved .6 no part return required
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27320/WO.pdf
Stephanie Davis
dealer or external • Jun 17, 2026, 4:43 PM
@Tessa C Approved to order: Line 1: 3 cabinet doors Cory did send in measurements, if you need help on this you may need to get with him!!!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jun 18, 2026, 10:49 AM
@Stephanie D ON ORDER 18119
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jul 7, 2026, 1:31 PM
@Stephanie D CHECKED FOR ETA STILL SHOWING ITS PROCESSING
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jul 14, 2026, 1:41 PM
@Stephanie D reached out to Melanie Lambert at keystone to get an update on this order since we are coming up on a month of this being on order. also cc'd you in email
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jul 20, 2026, 2:53 PM
@Stephanie D DOORS ARE HERE. S/O S-Z
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Stephanie Davis
dealer or external • Jul 22, 2026, 11:40 AM
@Tessa C Joe is working on this and this is the wrong size cabinet doors for the unit. The ones we ordered are much larger than the ones on the cabinet.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jul 22, 2026, 12:01 PM
@Stephanie D WENT AND MEASURED AND GOT THE CORRECT DOORS ON ORDER 18212
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Jul 24, 2026, 3:10 PM
@Stephanie D PARTS ETA 7/24 PROCESSING
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Aug 10, 2026, 3:29 PM
@Stephanie D this is still processing. sending email to see if they can tell me whats going on
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Aug 10, 2026, 3:30 PM
@Stephanie D this is still processing. sending email to see if they can tell me what's going on cc'd you in this email as well
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Stephanie Davis
dealer or external • Aug 11, 2026, 8:28 AM
Thank you
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Aug 13, 2026, 3:46 PM
@Stephanie D so on this one, they only sent us one cabinet door. called and they are sending the other remaining doors. 1 is inventoried
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Aug 26, 2026, 3:58 PM
@Stephanie D rest of doors here...in bay
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Tessa Coffey
dealer or external • Aug 26, 2026, 4:03 PM
@Stephanie D rest of doors here...in s/o s-z
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Stephanie Davis
dealer or external • Sep 1, 2026, 11:20 AM
@Ashlee O We are approved .2 per cabinet on this claim. However, the tech is having to drill the holes for the hinges, remove hinges from old cabinets, install hinges on new doors and then install in place on the unit. I would like to ask for .50 per cabinet, 1.5 total for the job. I am not sure we should point out another claim to them on this but on folder 27641, we are approved to replace that cabinet at .50 labor. That unit and this unit are both Astoria FWs, so that raised an eye to me!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Ashlee Olsen
processor • Sep 1, 2026, 11:46 AM
You got it, email sent to Keystone
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/WO.pdf
Processed summary
27320
TRI 1202 • Ashlee • dutchman
Heat 18 • comments 18 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
You got it, email sent to Keystone
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 18 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27320
TRI 1202 • Ashlee • dutchman
Heat 18 • comments 18 • blocker Unknown blocker
You got it, email sent to Keystone
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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