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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 5 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27303 • TRI 1202.
Ashlee Olsen
processor • Jun 18, 2026, 2:40 PM
submitted PREAUTH124569
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27303/WO.pdf
Ashlee Olsen
processor • Jun 24, 2026, 2:08 PM
approved 2 KRV - authorization for the removal and replacement of the Rooftop AC FACR08HESA2-BL / 2024006030 - we are approving 2.00 for laborKRV - VCBKRV - no part returnKRV - dealer needs to order part
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27303/WO.pdf
Stephanie Davis
dealer or external • Jun 26, 2026, 2:27 PM
@Tessa C Approved to order a rooftop a/c. This is Keystone warranty!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27303/WO.pdf
Tamara Hayes
dealer or external • Jun 26, 2026, 3:30 PM
@Stephanie D HE CALLED FOR AN UPDATE, I MISSED THAT THE AC HAD ACTUALLY BEEN ORDERED,, I TOLD HIM IT HAD BEEN APPROVED NOW. ANYWAY HE NEEDS TO PICK IT UP 7-3-26
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27303/WO.pdf
Tessa Coffey
dealer or external • Jun 29, 2026, 9:46 AM
@Stephanie D ON ORDER 18149
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27303/WO.pdf
Cole Perkins
dealer or external • Jul 3, 2026, 10:26 AM
@Tessa C do you have tracking info on this
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27303/WO.pdf
Tessa Coffey
dealer or external • Jul 3, 2026, 10:29 AM
@Cole P I do not. it just shows that its processing
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27303/WO.pdf
Cole Perkins
dealer or external • Jul 3, 2026, 10:40 AM
@Tessa C please call whoever and get any info for customer
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27303/WO.pdf
Tessa Coffey
dealer or external • Jul 3, 2026, 10:48 AM
@Cole P will do
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27303/WO.pdf
Processed summary
27303
TRI 1202 • Ashlee • dutchman
Heat 5 • comments 5 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Stephanie D ON ORDER 18149
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 5 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27303
TRI 1202 • Ashlee • dutchman
Heat 5 • comments 5 • blocker Unknown blocker
@Stephanie D ON ORDER 18149
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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