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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 34 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27225 • TRI 1202.
Stephanie Davis
dealer or external • Jun 5, 2026, 4:14 PM
@Ashlee O Claiming lines 1,2,4 and 5
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27225/WO.pdf
Ashlee Olsen
processor • Jun 5, 2026, 4:46 PM
Hey! What's your correction for job 4?
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27225/WO.pdf
Ashlee Olsen
processor • Jun 5, 2026, 4:48 PM
Also, I will likely need a picture of the tag on the refer. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27225/WO.pdf
Ashlee Olsen
processor • Jun 5, 2026, 4:55 PM
PREAUTH119253 saved
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27225/WO.pdf
Stephanie Davis
dealer or external • Jun 8, 2026, 10:20 AM
On techs board for tag photo.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Dutchman/27225/WO.pdf
Ashlee Olsen
processor • Jun 8, 2026, 12:37 PM
@Stephanie D Hey! I will still need to know the correction for job 4. Are you just trying to find out if this is normal or are you asking for a repair? Thanks!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27225/WO.pdf
Stephanie Davis
dealer or external • Jun 9, 2026, 10:18 AM
Yes ma'am, I failed to add that comment. I would just like to turn this in since the customer is stating it's not cooling like his other fridge did. According to our testing the fridge is within specs.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Dutchman/27225/WO.pdf
Ashlee Olsen
processor • Jun 9, 2026, 11:43 AM
submitted PREAUTH119253
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Dutchman/27225/WO.pdf
Ashlee Olsen
processor • Jun 10, 2026, 5:22 PM
approved job 1 .5 job 2 .5 job 3 0- Noted job 4 1 KRV-Approved to replace both front and back awning arms
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27225/WO.pdf
Stephanie Davis
dealer or external • Jun 11, 2026, 9:49 AM
@Tessa C Approved to order the following. Line 1: room temp sensor Line 2: room temp sensor * These parts attach to the inside ac unit. Jayson is the tech if you have any questions. * Line 5: front and back awning arms
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jun 12, 2026, 11:55 AM
@Stephanie D ON ORDER 18097
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jun 16, 2026, 10:00 AM
@Stephanie D CABINET DOOR IS ON ORDER 18108
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jun 16, 2026, 10:00 AM
@Stephanie D CABINET DOOR IS ON ORDER 18108 I PUT IT HERE TO KEEP TRACK OF IT
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jun 17, 2026, 11:46 AM
@Stephanie D thermostats are here. awning arms are coming ceva and have shipped...no eta on it yet
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jun 22, 2026, 4:45 PM
@Stephanie D reached out to get part numbers on the room temp sensors. sorry again
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Stephanie Davis
dealer or external • Jun 23, 2026, 12:05 PM
Your ok, look we have it figured out. I will get with you on this. Don't order them just yet!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jun 23, 2026, 3:24 PM
@Stephanie D The part number you are showing me is 752308  A/C - Control Kit - Standard - Single Zone Controller - R32 - Enhanced - For Furrion Chill Air - FACC10ESSA2-BL 2024031587 PER KEYSTONE MELANIE LAMBERT
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Stephanie Davis
dealer or external • Jun 23, 2026, 4:01 PM
@Tessa C Hold on this until I get Jayson's write up from this today.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Stephanie Davis
dealer or external • Jun 23, 2026, 4:34 PM
@Ashlee O This is another tangled one! So, we were approved to replace room temp sensors. @Tessa C accidently order thermostats. However, after the tech spoke to LCI again we just need to replace the thermostats with version 2. These currently have version 1 thermostats, this is why they are not communicating with the a/c. I am forwarding you an email the tech got after the phone call with a case number. Can we please ask to replace the thermostats with version 2's? We will not need the room temp sensors; labor can remain .50 for line 1 and 2. I was not sure if you would need me to revise the WO.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Ashlee Olsen
processor • Jun 23, 2026, 4:40 PM
Hey! Yes, I will email them!
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jun 24, 2026, 3:05 PM
@Stephanie D AWNING ARMS HERE IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27225/WO.pdf
Ashlee Olsen
processor • Jun 25, 2026, 12:54 PM
@Stephanie D You have the approval to replace both thermostats. .5 for each job
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27225/WO.pdf
Ashlee Olsen
processor • Jun 25, 2026, 1:08 PM
@Stephanie D You have the approval to replace both thermostats. .5 for each job Keystone feedback: Please retain part for possible return or additional photos. Keystone will notify you within 48 hours of submitting your claim for disposition of the part. Model+serial numbers/vendor tags from complete component/vendor markings required.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jun 26, 2026, 10:52 AM
@Stephanie D on order 18142
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jul 1, 2026, 11:40 AM
@Stephanie D this one is good to go now. got the other thermostat
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Stephanie Davis
dealer or external • Jul 2, 2026, 11:05 AM
@Tessa C This one was a little confusing all around. Are the awning arms here?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jul 3, 2026, 11:03 AM
@Stephanie D yes in the bay came in june 24th
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Tessa Coffey
dealer or external • Jul 7, 2026, 9:11 AM
@Tamara H @Stephanie D CABINET DOOR FOR THIS ONE IS HERE. S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27225/WO.pdf
Ashlee Olsen
processor • Jul 21, 2026, 6:13 PM
submitted CLAIM133451
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27225/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 22, 2026, 12:59 PM
@Stephanie D WO 27225 Keystone feedback: 7/22/2026,11:06:26 am,disht: Hello, please provide photos of both defective thermostats uninstalled showing a clear photo of the model/serial tag. Photos provided only show 1. Please advise which awning hardware tag is the correct awning tag as there are two different tags provided. Thank you in advance, any questions call 866-273-1450 option 3 or email to warranty@keystonerv.com
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27225/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 22, 2026, 4:42 PM
put on tech board
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Dutchman/27225/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 23, 2026, 3:49 PM
@Ashlee O I have attached the photos the tech provided for the t-stats on line 1 and 2. The awning tag I will have to confirm Monday/Tuesday. This unit is currently at Green Co Fair grounds and will not be back until then.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Dutchman/27225/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 28, 2026, 3:11 PM
@Ashlee O New photo of the correct tag is attached.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Dutchman/27225/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 28, 2026, 3:30 PM
Photo added to Keystone, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Dutchman/27225/COMPLETED WO.pdf
Processed summary
27225
TRI 1202 • Ashlee • dutchman
Heat 38 • comments 34 • follow-ups 1 • blocker Unknown blocker
Last author processor • Ashlee Olsen
Photo added to Keystone, thank you!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 34 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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