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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 17 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27172 • TRI 1202.
Ashlee Olsen
processor • May 16, 2026, 3:59 PM
submitted PA#CLAIM4432
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/K-Z RV/27172/WO.pdf
Ashlee Olsen
processor • May 19, 2026, 4:51 PM
@Stephanie D WO 27172 KZRV feedback: EF 5-19 From Lippert:Thank you for sending in this review. Could you please confirm if this claim is for the recliner's massage function or the mechanism? The photo is showing a mech while the description of the issue indicates massage failure.
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27172/WO.pdf
Stephanie Davis
dealer or external • May 20, 2026, 2:01 PM
@Ashlee O I thought about this after submitting. We repaired line 1 by adding the washer. Then the customer (in the same day) noticed the issue with the light and massage on line 2. If we can just go for the massage function causing the cup holder light to not work correctly.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/K-Z RV/27172/WO.pdf
Ashlee Olsen
processor • May 20, 2026, 2:14 PM
Notes added. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27172/WO.pdf
Ashlee Olsen
processor • May 22, 2026, 12:20 PM
@Stephanie D KZ feedback from Lippert: Could you please provide pictures of the cupholder light not on with the other one on
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27172/WO.pdf
Ashlee Olsen
processor • May 26, 2026, 11:29 AM
Requested photo's added to KZ
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27172/WO.pdf
Ashlee Olsen
processor • May 26, 2026, 2:36 PM
approved job 1 .2 job 2 .6
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27172/WO.pdf
Ashlee Olsen
processor • May 26, 2026, 2:38 PM
approved job 1 .2 job 2 .6 Ef 5-26 From Lippert: Lippert will authorize the replacement of the VIBRATION MOTORS and 0.60 labor. The part number authorized is: 785449 - SMALL VIBRATION MOTORS SET OF 2 MOTORS MTR 12 260 28MCASE 6789722
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27172/WO.pdf
Stephanie Davis
dealer or external • May 26, 2026, 3:59 PM
@Tessa C Approved to order: Line 2: VIBRATION MOTORS and 0.60 labor. The part number authorized is: 785449 - SMALL VIBRATION MOTORS SET OF 2 MOTORS MTR 12 260 28M See if KZ has this and if not get an email stating we will have to order from LCI please. Thanks friend!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27172/WO.pdf
Tessa Coffey
dealer or external • May 27, 2026, 3:36 PM
@Stephanie D reached out to team 1 to get part number. couldnt find it on the portal. may have to get it from lci
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27172/WO.pdf
Tessa Coffey
dealer or external • May 28, 2026, 10:10 AM
@Stephanie D ON ORDER 18061
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27172/WO.pdf
Tessa Coffey
dealer or external • Jun 2, 2026, 2:07 PM
@Stephanie D THIS ONE IS GOOD TO GO. PART HERE S/O A-F
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27172/WO.pdf
Ashlee Olsen
processor • Jul 2, 2026, 2:25 PM
@Stephanie D Do you need to add a part for job 2?
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27172/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 2, 2026, 3:33 PM
@Ashlee O I put the part on the wrong line.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27172/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 2, 2026, 3:33 PM
I have added a new work order.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27172/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 2, 2026, 3:37 PM
submitted CLAIM4432
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27172/COMPLETED WO WITH PART.pdf
Ashlee Olsen
processor • Jul 28, 2026, 4:39 PM
paid $185.41 check #853964
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27172/COMPLETED WO WITH PART.pdf
Processed summary
27172
TRI 1202 • Ashlee • k-z-rv
Heat 19 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $185.41 check #853964
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 17 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

27172
TRI 1202 • Ashlee • k-z-rv
Heat 19 • comments 17 • last actor processor
paid $185.41 check #853964
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 27172 • TRI 1202 • heat 19
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