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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 71/100
Risk pressure 8 • 1 claims • 28 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27162 • TRI 1202.
Tamara Hayes
dealer or external • May 14, 2026, 3:57 PM
@Tessa C CUSTOMER LOOKING TO SWAP COUCH FOR 2 RECLINERS WITH THE MIDDLE CONSOLE. CAN YOU PLEASE SEE IF THERE ARE ANY OPTIONS
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27162/WO27162.pdf
Tessa Coffey
dealer or external • May 18, 2026, 9:20 AM
@Tamara H Do you have measurements or photos of the couch they have right now
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27162/WO27162.pdf
Tamara Hayes
dealer or external • May 18, 2026, 11:59 AM
@Tessa C CUSTOMER STATES COUCH IS 65 1/2 LONG AND 30 1/2 DEEP
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27162/WO27162.pdf
Tessa Coffey
dealer or external • May 18, 2026, 2:35 PM
@Tamara H thank you i'll see what i can find
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27162/WO27162.pdf
Ashlee Olsen
processor • May 21, 2026, 1:42 PM
submitted PA#2683894
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27162/WO FOR WARRANTY.pdf
Ashlee Olsen
processor • May 22, 2026, 12:17 PM
approved job 4 .5 job 5 .5 job 6 .5 job 7 8 Authorized05/21/2026sbabbitt@forestriverinc.comTime is sufficient for this repair. If additional time is needed please reach out in an email with details as to why. This was also a TSB for the skylight so that code was updated to get it repalced with this as well. Per PZ job 8 .5
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27162/WO FOR WARRANTY.pdf
Stephanie Davis
dealer or external • May 26, 2026, 10:57 AM
@Tessa C Approved to order the following. Line4: cabinet door Line 5: cabinet door Line 6: cabinet door Line 7: skylight, wall panel, batten strip, window valance and shade. Line 8: cabinet door Cole was the tech on this and the unit is not here.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27162/WO FOR WARRANTY.pdf
Tessa Coffey
dealer or external • May 27, 2026, 4:25 PM
@Stephanie D ON ORDER 18059
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27162/WO FOR WARRANTY.pdf
Tamara Hayes
dealer or external • Jun 15, 2026, 11:12 AM
@Tessa C ANY CLUE HOW MUCH LONGER BEFORE ALL THE ABOVE PARTS GET HERE
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27162/WO FOR WARRANTY.pdf
Tessa Coffey
dealer or external • Jun 15, 2026, 11:45 AM
@Tamara H @Stephanie D still an open order so no tracking
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27162/WO FOR WARRANTY.pdf
Tamara Hayes
dealer or external • Jul 8, 2026, 9:52 AM
@Tessa C DID YOU BY ANY CHANCE GET AN UPDATE ON PARTS ON ORDER? THEY ARE GETTING READY TO DO ANOTHER TRIP, AND WAS JUST CHECKING IN
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27162/WO FOR WARRANTY.pdf
Tessa Coffey
dealer or external • Jul 8, 2026, 10:09 AM
@Tamara H eta is 7/9
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27162/WO FOR WARRANTY.pdf
Tessa Coffey
dealer or external • Jul 10, 2026, 1:51 PM
@Stephanie D ALL PARTS HERE FOR THIS ONE
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27162/WO FOR WARRANTY.pdf
Stephanie Davis
dealer or external • Jul 14, 2026, 11:04 AM
APPT 7/20/26 TO DROP UNIT OFF FOR REPAIRS. WO IS IN THE SERVICE FOLDER
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27162/WO FOR WARRANTY.pdf
Stephanie Davis
dealer or external • Jul 30, 2026, 3:55 PM
@Ashlee O Could you pull back on job 8 for this WO please? We did not get the part ordered and Cole said we can claim that line on this next claim I am preparing to submit for them. ~Thanks
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/27162/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 30, 2026, 4:19 PM
I can just split the claim and move job 8 to another claim. Are the rest of these lines ready to submit?
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/27162/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 31, 2026, 9:40 AM
Ok great and yes, the rest is ready to go!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/27162/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 31, 2026, 3:14 PM
Ok done, job 8 moved to C#2762603
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/27162/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 31, 2026, 3:23 PM
submitted C#2683894
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/27162/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 3, 2026, 2:47 PM
@Stephanie D WO 27162 FR feedback job 7: Feedback08/03/2026ccary@forestriverinc.comThis line is for Items only pertaining to the TSB. Please remove the photos that are not the skylight. and any parts that are not for the skylight repair or have me deny them. The skylight and Sealant are the parts for this repair. A new claim will need to be submitted for the water damage Items. The picturea will need to be added to the new claim. along with the parts for that repair. You may Reference this claim Let me know how you want me to move forward. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27162/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 4, 2026, 10:19 AM
Ok, I have added another WO with all the parts off, and I removed the photos from the folder. I will be preparing another claim today for those parts.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/27162/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 4, 2026, 3:21 PM
Sounds good, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/27162/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 7, 2026, 2:55 PM
labor and parts for job 7 moved to C#2770060 per FR
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27162/2nd completed wo as FR requested.pdf
Ashlee Olsen
processor • Aug 7, 2026, 2:55 PM
submitted PA#2770060
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27162/2nd completed wo as FR requested.pdf
Stephanie Davis
dealer or external • Aug 11, 2026, 3:21 PM
@Ashlee O This customer has been a whirlwind :) The claim 2770060 was denied and stated: Corrected prior claim please refer to 2683894. I submitted folder 27538 today with the labor and parts they had me remove last week.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27162/2nd completed wo as FR requested.pdf
Ashlee Olsen
processor • Aug 11, 2026, 4:49 PM
Tell me about it! I've been back and forth with FR since yesterday on this. Apparently they shouldn't have denied that line, and should have had me add another line to that claim with the water damage repairs. They are asking now to keep everything on claim 2683894 and 2770060/2766990 will be denied.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27162/2nd completed wo as FR requested.pdf
Stephanie Davis
dealer or external • Aug 12, 2026, 9:27 AM
Ok, so do we just use the original work order that we first submitted? I just want to make sure I have provided all you need to get this one done and paid!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27162/2nd completed wo as FR requested.pdf
Ashlee Olsen
processor • Aug 12, 2026, 11:48 AM
As far as I know, yes. We can close up the two additional claims that were opened on this one.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27162/2nd completed wo as FR requested.pdf
Processed summary
27162
TRI 1202 • Ashlee • forest-river
Heat 30 • comments 28 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
As far as I know, yes. We can close up the two additional claims that were opened on this one.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 71/100
Risk pressure 8 • 1 claims • 28 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

27162
TRI 1202 • Ashlee • forest-river
Heat 30 • comments 28 • last actor processor
As far as I know, yes. We can close up the two additional claims that were opened on this one.
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 27162 • TRI 1202 • heat 30
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