iClaims Intelligence

Communication Control

Communications Intelligence

Comments, blockers, customer pressure, and follow-up issues tied to live cases.

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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.

Dealer scorecard Active conversations Escalation risk Waiting on OEM Waiting on dealer

Dealer blocked

Claims waiting on photos, docs, or dealer replies.

OEM blocked

Claims sitting behind OEM follow-up, denials, or silence.

Processor blocked

Dealer responded, but processor-side next move is still open.

Ready to close

Commercially done claims that should get cleared out.

Operator triage

Start with blocker ownership.

Focused thread

Waiting on dealer

Claims where the latest thread still points back to missing dealer docs, pictures, or replies.

Waiting on OEM

Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.

Waiting on processor

Claims where the dealer responded but processor-side next action is still outstanding.

Ready to close

Claims that already look commercially done and should be cleared off the board.

Dealer scorecard

Rank comments by dealer performance.

Open scorecard

1. TRI 1202 · 87/100

Risk pressure 4 • 1 claims • 8 comments

Closeout 100 • dealer response 100 • OEM friction 100 • processor 100

Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100

Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0

1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.

Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close

Claims with comments

5,767

Claim threads with processed comment intelligence attached.

Active last 7d

193

Claims with recent comment activity worth operator attention.

Escalation risk

Comment threads already signaling elevated conflict or pressure.

Ready to close

Threads that already look commercially done.

Approval discussions

2,225

Claims carrying approval-related conversation signals.

Denial / labor threads

1,688

Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27137 • TRI 1202.

Tamara Hayes

dealer or external • Jun 8, 2026, 4:13 PM

@Tessa C I need a part number and price for a replacement kitchen faucet.  Wants the same one like he has..  Also needs a part number and price for a water valve on the fresh water tank.  There are broke fittings that need to be replaced.
If something else needs added I will let you know when I talk to Holden