iClaims Intelligence

Communication Control

Communications Intelligence

Comments, blockers, customer pressure, and follow-up issues tied to live cases.

Home Claim Explorer Evidence Room Manufacturer Comparison

Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.

Dealer scorecard Active conversations Escalation risk Waiting on OEM Waiting on dealer

Dealer blocked

Claims waiting on photos, docs, or dealer replies.

OEM blocked

Claims sitting behind OEM follow-up, denials, or silence.

Processor blocked

Dealer responded, but processor-side next move is still open.

Ready to close

Commercially done claims that should get cleared out.

Operator triage

Start with blocker ownership.

Focused thread

Waiting on dealer

Claims where the latest thread still points back to missing dealer docs, pictures, or replies.

Waiting on OEM

Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.

Waiting on processor

Claims where the dealer responded but processor-side next action is still outstanding.

Ready to close

Claims that already look commercially done and should be cleared off the board.

Dealer scorecard

Rank comments by dealer performance.

Open scorecard

1. TRI 1202 · 87/100

Risk pressure 4 • 1 claims • 20 comments

Closeout 100 • dealer response 100 • OEM friction 100 • processor 100

Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100

Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0

1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.

Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close

Claims with comments

5,767

Claim threads with processed comment intelligence attached.

Active last 7d

193

Claims with recent comment activity worth operator attention.

Escalation risk

Comment threads already signaling elevated conflict or pressure.

Ready to close

Threads that already look commercially done.

Approval discussions

2,225

Claims carrying approval-related conversation signals.

Denial / labor threads

1,688

Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27120 • TRI 1202.

Ashlee Olsen

processor • May 12, 2026, 11:53 AM

submitted PA to Furrion

/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27120/wo.pdf

Ashlee Olsen

processor • May 12, 2026, 11:54 AM

Case #6773552

/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Vendor/27120/wo.pdf

Ashlee Olsen

processor • May 12, 2026, 5:04 PM

@Stephanie D WO 27120 Furrion feedback:
Good day, Ashlee, Thank you for contacting Lippert Customer Care Center.  Can you please perform these troubleshooting steps and advise of the outcome? Testing defrost function: 
 
-Defrost sensor. Check the ohms after 2 minutes in ice water and again after 2 minutes in your closed hand. Post the ohms for both. 
-Defrost heater coil. Check the ohms on the defroster coil. To do this unplug the defrost coil and probe the wires, we should see a dead short or less than 120 ohms. 
 
Testing airflow function: 
 
-Door seals. Take a piece of paper/dollar bill and close between the door seal and the face of the refer/door sealing surface. We should feel some drag the entire way around. Please note if there are any loose spots/gaps. Additionally place a flashlight in the fridge section and close the door. Take pictures of any light peeking through. Repeat with the freezer. 
-Freezer fan failure. If the freezer fan is not spinning, the fridge will not get to proper temp causing the compressor to run longer than expected. This can be bench tested by removing the fan from the freezer and powering the red (positive) and black (ground) wires with a separate 12v battery. Leave the 3rd wire floating/not hooked up. 
-Dependent on fridge model, there can be a divider between the fridge and freezer sections. If manually controllable, open the duct a bit more than it currently is. (If not fully opened already) If electronic/not user controllable remove the refer duct assembly and verify that the duct is open when the fridge is not at proper temp. 

/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27120/wo.pdf

Stephanie Davis

dealer or external • May 13, 2026, 12:35 PM

@Chris L @Tamara H This is in the folder for more testing on the fridge 

/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27120/wo.pdf

Stephanie Davis

dealer or external • May 15, 2026, 1:23 PM

@Chris L @Tamara H CUST IS PICKING UNIT UP ON TUESDAY 5/19/26 TO USE FOR THE WEEKEND 
PLEASE MAKE SURE THIS UNIT IS TOGETHER AND READY FOR USE. I KNOW JAYSON HAD THE FRIDGE PULLED, THANKS 

/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27120/FRIDGE CHECKLIST FOR WARRANTY.pdf

Stephanie Davis

dealer or external • May 15, 2026, 1:46 PM

@Ashlee O I have attached photos and according to my tech Jayson, Dave at LCI said he has attached another case# and this fridge needs to be replaced. 

/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27120/wo.pdf

Ashlee Olsen

processor • May 15, 2026, 2:12 PM

@Stephanie D Can you get me that new case number, I will need to reference it when I send that feedback/pictures back. Thank you!

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27120_1/wo.pdf

Ashlee Olsen

processor • May 15, 2026, 4:53 PM

Email sent to Furrion

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/27120_1/wo.pdf

Ashlee Olsen

processor • May 18, 2026, 11:39 AM

approved .7

Case:6773552 Vin:RS232718 I can pre-approve up to 0.70 for labor. This is pre-auth for the R&R of MAIN PCB, part number 2025014800. If a different part is requested, authorization from Lippert will be required. To order this item you may access the Account Center at Login or reach out to 432-LIPPERT (432-547-7378) to reach the Appliances and Entertainment parts department. You will need your Lippert account # to place the order. To file for part and labor reimbursement, please submit your workorder or complete form CS-028 found at this link: ccd-0004000.pdf Submit claim documents to dealerclaims@lci1.com. Note: Your coach information will need to satisfy the conditions for Warranty credit.  Lippert does not need this product back. If your OEM requires claims to be filed directly with them, please provide the above case number and this email as preauthorization for the claim. This case will be listed as "completed" until further communication has been received. It will be reopened/revisited at that time. Communication can still be sent/received regarding this case. 

/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27120/wo.pdf

Stephanie Davis

dealer or external • May 18, 2026, 1:44 PM

@Ashlee O Cole was with me when I opened this approval up. We are asking for at least 1.5 for the testing and replacement of the board.  The fridge had to completely disassembled to do the required testing while tech was on the phone with their support. Can we please see if they will allow more labor? Thanks! 