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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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540 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27087 • TRI 1202.
Ashlee Olsen
processor • Apr 29, 2026, 4:09 PM
submitted PA#CLAIM3108
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27087/WO.pdf
Ashlee Olsen
processor • Apr 30, 2026, 4:19 PM
@Stephanie D WO 27087 KZRV feedback: EF 4-30 From Lippert: Photos of each hinge from the inside with the door openThe inner frame measurements at the top, the middle, and the bottom. I have attached a link below that outlines how to take the frame measurements
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27087/WO.pdf
Ashlee Olsen
processor • Apr 30, 2026, 4:20 PM
@Stephanie D WO 27087 KZRV feedback: EF 4-30 From Lippert: Photos of each hinge from the inside with the door openThe inner frame measurements at the top, the middle, and the bottom. I have attached a link below that outlines how to take the frame measurements I had to email them for the attachment, it was not on the claim, but I will post it as soon as I get it
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27087/WO.pdf
Ashlee Olsen
processor • May 1, 2026, 12:48 PM
Stephanie, apparently there is no attachment, they are needing photo's of each hinge from the inside with the door open. The inner frame measurements at the top, the middle, and the bottom.
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27087/WO.pdf
Stephanie Davis
dealer or external • May 1, 2026, 4:37 PM
Thank you, I have this on the techs board for measurements
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/K-Z RV/27087/WO.pdf
Ashlee Olsen
processor • May 5, 2026, 3:38 PM
approved 1 EF 5-5 From Lippert:Case Number: 6743379VIN: S4003725We have reviewed your request and information provided and Lippert will authorize one new entry door and 1 hour of labor.
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27087/WO.pdf
Stephanie Davis
dealer or external • May 6, 2026, 11:25 AM
@Tessa C Approved to order a complete entry door for line 1 Lippert:Case Number: 6743379
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27087/WO.pdf
Tessa Coffey
dealer or external • May 6, 2026, 11:44 AM
@Stephanie D on order 17985
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27087/WO.pdf
Tessa Coffey
dealer or external • May 13, 2026, 3:29 PM
@Stephanie D DOOR IS HERE. CHECKED FOR DAMAGE AND PHOTOS ADDED
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27087/WO.pdf
Ashlee Olsen
processor • May 27, 2026, 5:10 PM
@Stephanie D Hey! Were all these parts sent N/C? If so, can you add the 30% markup please?
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/K-Z RV/27087/COMPLETED WO.pdf
Stephanie Davis
dealer or external • May 28, 2026, 8:26 AM
Ashlee, I attached the customers copy of the WO for you to submit. Sorry! I have the correct one now I think attached with parts and shipping. 😊
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/K-Z RV/27087/COMPLETED WO.pdf
Ashlee Olsen
processor • May 28, 2026, 11:47 AM
submitted CLAIM3108
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/K-Z RV/27087/COMPLETED WO WITH PARTS.pdf
Ashlee Olsen
processor • Jul 23, 2026, 3:58 PM
paid $1932.94 check #852144
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27087/COMPLETED WO WITH PARTS.pdf
Ashlee Olsen
processor • Jul 28, 2026, 4:32 PM
paid $1135.79 check #852144
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27087/COMPLETED WO WITH PARTS.pdf
Ashlee Olsen
processor • Jul 28, 2026, 4:33 PM
paid $1146.47 check #852144
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27087/COMPLETED WO WITH PARTS.pdf
Processed summary
27087
TRI 1202 • Ashlee • k-z-rv
Heat 15 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1146.47 check #852144
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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