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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 22 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27021 • TRI 1202.
Chris Lehnert
dealer or external • Apr 24, 2026, 1:18 PM
@Tessa C HEY i need price and part#s for 2 shades led light strip for docking lights door side rear led red marker light awning idler head assembly 9200 corner trim under over hang
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • Apr 24, 2026, 3:48 PM
@Chris L here we go keystone 666818 $12.99 X2 light strip 634731 $172.99 shade 634725 $114.99 shade 623321 $112.99 idler assembly 688273 $6.99 left trim corner piece 688274 $6.99 right corner piece what we have here in stock is clearance light F100088242 $8.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • Apr 24, 2026, 3:54 PM
@Chris L here we go keystone 666818 $12.99 X2 light strip 634731 $172.99 shade 634725 $114.99 shade 623321 $112.99 idler assembly 688273 $6.99 left trim corner piece 688274 $6.99 right corner piece what we have here in stock is clearance light F100088242 $8.99 *reached out to keystone to get availability on these parts
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • Apr 28, 2026, 9:47 AM
@Chris L all these parts are stocked and usually goes out 24-48 hrs
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Chris Lehnert
dealer or external • Apr 28, 2026, 2:31 PM
@Tessa C HEY i got the approval from ext warranty to order the awning head and docking led light strips i think the marker light is in stock but that got approved to ,customer to let me know if they want the shades
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Chris Lehnert
dealer or external • Apr 28, 2026, 2:32 PM
@Tessa C they did ask me if you could get a rebuild kit for that kind of shade or if they just need to get new ones
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • Apr 28, 2026, 3:53 PM
@Chris L I've got the marker light pulled for this unit. I'll see if they offer a rebuild kit for this and get the awning head and led strips on order
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • Apr 28, 2026, 4:08 PM
@Chris L on orders 17953 17954, reached out to see if they have rebuild kit
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • Apr 28, 2026, 4:10 PM
@Chris L on orders 17953 17954, couldn't find anything on a rebuild kti for the shades
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • May 1, 2026, 10:35 AM
@Chris L PARTS ARE HERE FOR THIS ONE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • May 5, 2026, 10:07 AM
@Chris L IDLER PART HERE S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Chris Lehnert
dealer or external • May 6, 2026, 3:32 PM
@Tessa C HEY i got the deposit and approval to order the large shade for the back window
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • May 6, 2026, 3:40 PM
@Chris L all parts are here. fixing to order shade. will @ you when it comes in
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • May 6, 2026, 3:44 PM
@Chris L SHADE ON ORDER 17987
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • May 11, 2026, 11:00 AM
@Chris L SHADE IS HERE FOR THIS ONE. IN THE BAY
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • May 14, 2026, 9:28 AM
@Chris L TRIM PIECES ARE ON ORDER 18013
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Chris Lehnert
dealer or external • May 14, 2026, 9:37 AM
@Tessa C THANK YOU !!!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • May 14, 2026, 10:04 AM
*
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • May 18, 2026, 11:42 AM
@Chris L TRIM PIECES ARRIVED
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Chris Lehnert
dealer or external • May 19, 2026, 11:36 AM
@Tessa C HEY I GOT THE APPROVAL FROM COLE TO ORDER THE NEW SHADE PART# 557496
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • May 19, 2026, 12:02 PM
@Chris L ON ORDER 18039
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Tessa Coffey
dealer or external • May 21, 2026, 12:18 PM
@Chris L correct shade came in and is in the bay
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf
Processed summary
27021
TRI 1202 • Ashlee • keystone
Heat 22 • comments 22 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Chris L correct shade came in and is in the bay
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 22 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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