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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 71/100
Risk pressure 8 • 1 claims • 17 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27017 • TRI 1202.
Ashlee Olsen
processor • May 6, 2026, 12:11 PM
submitted PREAUTH106495
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27017/WO.pdf
Ashlee Olsen
processor • May 7, 2026, 12:33 PM
approved job 1 .2 job 2 1
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017/WO.pdf
Stephanie Davis
dealer or external • May 8, 2026, 12:40 PM
Ashlee, can we go back for another 1.0 on job 2? On all a/c's we are getting at least 2.0 I am pretty sure. I looked back on folder 26880 Furrion a/c and LCI approved us 2.0. I think Dutchman is cutting us 1.0 labor!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
Ashlee Olsen
processor • May 8, 2026, 1:54 PM
Stephanie, I am not sure what's going on with this one, it's back in pending approval today, where yesterday it was approved. I will email them. I'm going to move this back to the pending folder until I hear back.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
Stephanie Davis
dealer or external • May 12, 2026, 12:16 PM
Ashlee, I am just checking in on this one, I may have missed something. Did we hear anything back from the request for more labor on line 3, a/c replacement?
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017/WO.pdf
Stephanie Davis
dealer or external • May 12, 2026, 12:19 PM
@Tessa C Approved to order the following: Line 2: kitchen cabinet door Line 3: A/C for bedroom
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017/WO.pdf
Ashlee Olsen
processor • May 12, 2026, 12:25 PM
approved job 2. 3 KRV-no part return required job 3 2 KRV - authorization for the removal and replacement of the Rooftop AC FACR15HESA2-BL / 2023137138 - we are approving 2.00 for labor KRV - VCB KRV - no part return KRV -dealer needs to order part
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017/WO.pdf
Ashlee Olsen
processor • May 12, 2026, 12:26 PM
@Stephanie D The approval times have been updated.
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017/WO.pdf
Stephanie Davis
dealer or external • May 12, 2026, 12:48 PM
Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
Tessa Coffey
dealer or external • May 12, 2026, 4:34 PM
@Stephanie D THERE ARE NO MEASUREMENTS ON THIS ONE AND THIS UNIT PICKED UP TODAY. I WILL GO BACK AND SEE IF IVE OVER LOOKED THEM SOMEHOW
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
Tessa Coffey
dealer or external • May 14, 2026, 10:09 AM
@Stephanie D putting my part number for the a/c on this so i dont lose it 752203
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
Tessa Coffey
dealer or external • May 14, 2026, 10:40 AM
@Stephanie D ON ORDER 18015 COLE SAVED THE DAY ON THIS ONE
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
Tessa Coffey
dealer or external • May 29, 2026, 10:02 AM
@Stephanie D BOTH PO'S ARE PROCESSING
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
Tessa Coffey
dealer or external • Jun 2, 2026, 12:12 PM
@Stephanie D A/C IS HERE IN BAY. THE CABINET WAS INVOICED YESTERDAY SHOULD BE HERE ANYTIME
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
Tessa Coffey
dealer or external • Jun 2, 2026, 3:43 PM
@Stephanie D ALL PARTS ARE HERE FOR THIS ONE NOW
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
Ashlee Olsen
processor • Jun 19, 2026, 2:12 PM
submitted CLAIM121942
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Dutchman/27017/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 30, 2026, 2:32 PM
paid $1585.21 check #1603325
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27017/COMPLETED WO.pdf
Processed summary
27017
TRI 1202 • Ashlee • dutchman
Heat 19 • comments 17 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1585.21 check #1603325
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 71/100
Risk pressure 8 • 1 claims • 17 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

27017
TRI 1202 • Ashlee • dutchman
Heat 19 • comments 17 • last actor processor
paid $1585.21 check #1603325
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 27017 • TRI 1202 • heat 19
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