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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.3h freshness
537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27002 • TRI 1202.
Ashlee Olsen
processor • Apr 16, 2026, 11:47 AM
submitted PREAUTH98208
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/27002/WO.pdf
Ashlee Olsen
processor • Apr 20, 2026, 5:36 PM
approved job 1 .3 job 2 .1 labor time approved and adjusted in accordance with Keystone's flat rate manual job 3 .1 job 4 .1 job 5 .1 job 6 .5 job 7 .2 approved to replace edging only
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/27002/WO.pdf
Stephanie Davis
dealer or external • Apr 22, 2026, 11:06 AM
@Tessa C Approved to order the following: line 3: cabinet door handle line: shower sweep line 7: edging for the dresser top
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/27002/WO.pdf
Tessa Coffey
dealer or external • Apr 22, 2026, 12:42 PM
@Stephanie D reached out to keystone to get the edging piece for the dresser and then the shower sweep cabinet handle 710962
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/27002/WO.pdf
Tessa Coffey
dealer or external • Apr 24, 2026, 11:00 AM
@Stephanie D ON ORDER 17946
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/27002/WO.pdf
Tessa Coffey
dealer or external • Apr 28, 2026, 10:57 AM
@Stephanie D THESE PARTS ARE HERE. THE INVOICE ISNT UP ON KEYSTONE YET. WILL CHECK BACK IN A FEW HOURS, AND LET YOU KNOW
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/27002/WO.pdf
Stephanie Davis
dealer or external • Apr 28, 2026, 12:56 PM
ok, thank you this is a stock unit so I will go ahead and put in the service folder for repair :)
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/27002/WO.pdf
Tessa Coffey
dealer or external • Apr 28, 2026, 3:11 PM
@Stephanie D got these invoiced...good to go
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/27002/WO.pdf
Stephanie Davis
dealer or external • Apr 29, 2026, 4:42 PM
in service folder for repairs
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/27002/WO.pdf
Ashlee Olsen
processor • Apr 30, 2026, 8:16 PM
submitted CLAIM102177
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/27002/COMPLETED WO.pdf
Ashlee Olsen
processor • May 20, 2026, 12:14 PM
paid $333.42 check #1593626
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/27002/COMPLETED WO.pdf
Stephanie Kendziorski
processor • May 22, 2026, 12:20 PM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Keystone 2026/27002,26845 PAID CHECK.pdf
Processed summary
27002
TRI 1202 • Ashlee • keystone
Heat 12 • comments 12 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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