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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 29 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26989 • TRI 1202.
Stephanie Davis
dealer or external • May 5, 2026, 5:00 PM
@Ashlee O Only claiming line 1 please
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/26989/WO.pdf
Ashlee Olsen
processor • May 5, 2026, 5:32 PM
submitted PA#2665562
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/26989/WO.pdf
Stephanie Davis
dealer or external • May 6, 2026, 10:30 AM
@Ashlee O The customer called and requested to add a bearing pack to go with line 1 on this WO. I have added an updated WO and the photos would be the same as line 1, so I have renamed them. Can we add to the claim, is that possible?
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/26989/WO.pdf
Ashlee Olsen
processor • May 6, 2026, 11:54 AM
I sent a message to FR to have them put it back on my side to add that line. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/26989/WO.pdf
Ashlee Olsen
processor • May 6, 2026, 12:01 PM
@Stephanie D Lippert is requesting a picture of the axle serial tag
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/26989/WO.pdf
Ashlee Olsen
processor • May 6, 2026, 2:42 PM
submitted PA# 2666672-job 4
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Ashlee Olsen
processor • May 6, 2026, 2:43 PM
job 4 added on C#2666672
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26989/WO.pdf
Stephanie Davis
dealer or external • May 6, 2026, 3:00 PM
@Chris L @Tamara H Go back for axle tag, this is in the service folder!
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26989/WO.pdf
Ashlee Olsen
processor • May 7, 2026, 11:49 AM
@Stephanie D WO26989 Lippert feedback: Before we are able to review this claim, we will need the axle tag provided. You can find this tag on the rear of the axle.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Stephanie Davis
dealer or external • May 8, 2026, 12:22 PM
@Chris L @Tamara H Vendor 2nd request for axle tag
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26989/WO.pdf
Ashlee Olsen
processor • May 8, 2026, 2:52 PM
Axle photo attached to emails
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Forest River/26989/WO.pdf
Ashlee Olsen
processor • May 8, 2026, 3:02 PM
approved job 1  I authorize 2 new grease caps, 2 seals, any center cap, if affected and 1 hour labor.  You can do a VCB and authorization is in case 6757209.   If the parts need to be ordered and they would like to order from Lippert, the service facility can call our Axle/Chassis/Step parts department at 574-537-8900 and order.  Be sure to reference this case number, 6757209 when calling.  If they would like to purchase it locally, that is okay.  
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Ashlee Olsen
processor • May 11, 2026, 12:37 PM
Approval for job 4 Good afternoon all Thank you for sending this in.  I authorize 2 new grease caps, 2 seals, any center cap, if affected and 1 hour labor.  You can do a VCB and authorization is in case 6757209.   If the parts need to be ordered and they would like to order from Lippert, the service facility can call our Axle/Chassis/Step parts department at 574-537-8900 and order.  Be sure to reference this case number, 6757209 when calling.  If they would like to purchase it locally, that is okay.  Thank you,Paul W.Lippert Customer Care Representative432-LIPPERT
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Ashlee Olsen
processor • May 11, 2026, 12:44 PM
FR approval: job 1 05/11/2026jherrera@forestriverinc.comHello there, The requested repair has been authorized by Forest River and the Vendor for 1.00 hr for 2 new grease caps, 2 seals, any center cap, if affected . Please order the replacement part from the Forest River parts department at div92parts@forestriverinc.com or by calling 574 642 3119 or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required.Thank you
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Ashlee Olsen
processor • May 11, 2026, 1:40 PM
FR approval job 2: Authorized05/11/2026jherrera@forestriverinc.comHello there, The requested repair has been authorized by Forest River and the Vendor for 1.00 hr 2 new grease caps, 2 seals, any center cap, if affected. Please order the replacement part from the Forest River parts department at div92parts@forestriverinc.com or by calling 574 642 3119 or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required.Thank you
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Stephanie Davis
dealer or external • May 12, 2026, 8:56 AM
@Tessa C Approved to order the following: 2 grease caps 2 seals (this can be off our shelf) 2 center caps Forest river approval is attached if you need to look at it for ordering! :)
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Tessa Coffey
dealer or external • May 13, 2026, 4:25 PM
@Stephanie D ON ORDER 18010
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Tessa Coffey
dealer or external • May 14, 2026, 11:31 AM
@Stephanie D GREASE CAPS ON 18016
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Tessa Coffey
dealer or external • May 15, 2026, 11:25 AM
@Stephanie D split order eta 5/22
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Tessa Coffey
dealer or external • May 18, 2026, 11:37 AM
@Stephanie D CENTER CAPS CAME IN STILL WAITING ON THE REST OF THE ORDER
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Tessa Coffey
dealer or external • May 18, 2026, 11:39 AM
approved job 1  I authorize 2 new grease caps, 2 seals, any center cap, if affected and 1 hour labor.  You can do a VCB and authorization is in case 6757209.   If the parts need to be ordered and they would like to order from Lippert, the service facility can call our Axle/Chassis/Step parts department at 574-537-8900 and order.  Be sure to reference this case number, 6757209 when calling.  If they would like to purchase it locally, that is okay.  
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Tamara Hayes
dealer or external • May 19, 2026, 4:32 PM
@Tessa C @Stephanie D CUSTOMER CALLED TO CHECK ON THIS, HAVE PARTS BEEN ORDERED, AND IF SO ANY IDEA HOW LONG IT WILL TAKE FOR THEM TO GET HERE?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/WO.pdf
Stephanie Davis
dealer or external • May 20, 2026, 2:31 PM
recap that we spoke
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/WO.pdf
Tessa Coffey
dealer or external • May 27, 2026, 1:31 PM
@Stephanie D ALL PARTS ARE HERE FOR THIS ONE NOW
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/UPDATED WO WITH BEARING REPACK.pdf
Tessa Coffey
dealer or external • May 29, 2026, 9:59 AM
@Stephanie D GET WITH ME ON THIS ONE. ABOUT GREASE SEALS
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/WO.pdf
Stephanie Davis
dealer or external • Jun 2, 2026, 4:21 PM
@Ashlee O I am having issues separating the claims on G2 to attach a WO for each claim on this one. The claim numbers are 2666672 and 2665562. Let me know if they need to be separate and I will get with Emily and see if she has any ideas on how to do that!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26989/COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf
Ashlee Olsen
processor • Jun 2, 2026, 5:01 PM
Don't stress it girl, this will work!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26989/COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf
Ashlee Olsen
processor • Jun 2, 2026, 5:07 PM
submitted C#2666672 & C#2665562
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26989/COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf
Ashlee Olsen
processor • Jun 30, 2026, 2:20 PM
paid C#2665562 $244.05 6/16 check #3177606 C#2666672 $192.37 check #3177606
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26989/COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf
Processed summary
26989
TRI 1202 • Ashlee • forest-river
Heat 29 • comments 29 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid C#2665562 $244.05 6/16 check #3177606 C#2666672 $192.37 check #3177606
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 29 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

26989
TRI 1202 • Ashlee • forest-river
Heat 29 • comments 29 • last actor processor
paid C#2665562 $244.05 6/16 check #3177606 C#2666672 $192.37 check #3177606
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 26989 • TRI 1202 • heat 29
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