iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
537 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 23 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26984 • TRI 1202.
Ashlee Olsen
processor • Apr 16, 2026, 5:19 PM
submitted PA#CLAIM2090
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/26984/WO.pdf
Ashlee Olsen
processor • Apr 17, 2026, 12:03 PM
@Stephanie D WO 26984 KZRV feedback: BC 4/17 Need all vendor tag photo's for me to move forward with this claim
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/26984/WO.pdf
Stephanie Davis
dealer or external • Apr 20, 2026, 10:13 AM
Thank you, I have this in the techs board for the required photos.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/K-Z RV/26984/WO.pdf
Ashlee Olsen
processor • Apr 22, 2026, 2:32 PM
@Stephanie D KZRV feedback: Vendor is asking me to verify, was the leak at the flow sensor or the T P valve?
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/26984/WO.pdf
Stephanie Davis
dealer or external • Apr 24, 2026, 11:26 AM
I have put back on tech's board for verification.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/K-Z RV/26984/WO.pdf
Stephanie Davis
dealer or external • Apr 27, 2026, 11:59 AM
CP stated this is the flow sensor
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/K-Z RV/26984/WO.pdf
Ashlee Olsen
processor • Apr 27, 2026, 1:13 PM
Notes made in KZ
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/26984/WO.pdf
Ashlee Olsen
processor • Apr 28, 2026, 11:22 AM
pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/26984/WO.pdf
Ashlee Olsen
processor • May 4, 2026, 12:03 PM
sent an email to KZ asking for an update
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/26984/WO.pdf
Ashlee Olsen
processor • May 5, 2026, 12:33 PM
approved .75
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/26984/WO.pdf
Stephanie Davis
dealer or external • May 5, 2026, 1:08 PM
@Tessa C Approved to order a pop off valve for line 1
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26984/WO.pdf
Tessa Coffey
dealer or external • May 11, 2026, 12:02 PM
@Stephanie D this one got away from me. I had to reach out to kz. will get that on order as soon as i hear back
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26984/WO.pdf
Stephanie Davis
dealer or external • May 12, 2026, 12:22 PM
Thank you, it's ok!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26984/WO.pdf
Tessa Coffey
dealer or external • May 14, 2026, 9:41 AM
@Stephanie D ON ORDER 18014, GOT PART NUMBER FROM MICHELLE AT KZ
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26984/WO.pdf
Tessa Coffey
dealer or external • May 27, 2026, 1:45 PM
@Stephanie D VALVE HERE THIS ONE IS GOOD TO GO
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26984/WO.pdf
Ashlee Olsen
processor • May 28, 2026, 11:49 AM
submitted CLAIM2090
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/K-Z RV/26984/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 23, 2026, 3:55 PM
paid $257.33 check #852144
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/26984/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 28, 2026, 4:25 PM
paid $205.54 check #852144
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26984/COMPLETED WO.pdf
Processed summary
26984
TRI 1202 • Ashlee • greg-boiron
Heat 23 • comments 23 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $205.54 check #852144
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 23 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

26984
TRI 1202 • Ashlee • greg-boiron
Heat 23 • comments 23 • last actor processor
paid $205.54 check #852144
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 26984 • TRI 1202 • heat 23
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops