iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,738
Claim threads with processed comment intelligence attached.
Active last 7d
190
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,224
Claims carrying approval-related conversation signals.
Denial / labor threads
1,686
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26977 • TRI 1202.
Ashlee Olsen
processor • Apr 13, 2026, 1:14 PM
submitted PREAUTH96588
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Keystone/26977/WO.pdf
Ashlee Olsen
processor • Apr 16, 2026, 1:16 PM
approved job 1 .3 KRV-approved to replace face only job 2 .5 job 3 .3 job 4 .3 job 5 .3 job 6 .3
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Keystone/26977/WO.pdf
Stephanie Davis
dealer or external • May 5, 2026, 4:13 PM
@Tessa C APPROVED TO ORDER THE FOLLOWING LINE 1: FACE OF DRAWER ONLY LINE 2: CABINTERY STILE THAT IS DAMAGED (SHOULD BE PHOTOS, THIS UNIT IS ON SALES SIDE) LINE 4: CABINET DOOR
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26977/WO.pdf
Tessa Coffey
dealer or external • May 6, 2026, 9:12 AM
@Stephanie D keystone is down this morning, will give it an hour or two and try again
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26977/WO.pdf
Stephanie Davis
dealer or external • May 15, 2026, 3:51 PM
@Tessa C Can you please see if these got ordered? I know this was while the website was down. :)
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26977/WO.pdf
Tessa Coffey
dealer or external • May 15, 2026, 4:30 PM
@Stephanie D sent over more photos to emma
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26977/WO.pdf
Tessa Coffey
dealer or external • May 19, 2026, 9:50 AM
@Stephanie D ON ORDER 18036
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26977/WO.pdf
Tessa Coffey
dealer or external • May 21, 2026, 4:06 PM
@Stephanie D ETA 5/22
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26977/WO.pdf
Tessa Coffey
dealer or external • May 22, 2026, 12:01 PM
@Stephanie D STILE PIECE CAME IN TODAY...IN BAY. ETA ON REST OF STUFF IS 5/26
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26977/WO.pdf
Ashlee Olsen
processor • Jun 12, 2026, 2:54 PM
submitted CLAIM119264
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Keystone/26977/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 18, 2026, 12:33 PM
@Stephanie D WO 26977 Keystone feedback: 6/16/2026,03:47:51 pm,mastc: To assist KRV with initiating vendor recovery, please attach photos of the defective cabinet door showing the defect (crack) that we can send to our supplier. Thank you in advance, any questions call 866-273-1450 option 3 or e-mail to warranty@keystonerv.com
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26977/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 18, 2026, 4:51 PM
@Ashlee O I attached a photo with the crack outlined. Do you think this is what they are asking for? I was a little confused!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Keystone/26977/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 18, 2026, 5:11 PM
Looks good to me, attached to Keystone!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Keystone/26977/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 30, 2026, 2:35 PM
paid $534.64 check #1063325
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26977/COMPLETED WO.pdf
Processed summary
26977
TRI 1202 • Ashlee • keystone
Heat 16 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $534.64 check #1063325
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops