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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26962 • TRI 1202.
Ashlee Olsen
processor • Apr 8, 2026, 5:53 PM
submitted PA#2635773
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/WO.pdf
Ashlee Olsen
processor • Apr 9, 2026, 12:08 PM
@Stephanie D WO 26962 FR feedback: job 2: 04/09/2026mpegan@forestriverinc.comHello, the scuffing seems to be very surface level. Is it possible for the tech to repair this instead of replacing? Thank you. job 3: Denied04/09/2026mpegan@forestriverinc.comHello there - We respectfully decline this repair request, as the photos do show the slightest of a gap but it is not something we feel requires a repair and does not present an issue at this time. However, should a defect arise in the future, we have made a note of this for further evaluation. As always, please contact us with any questions at 574-642-8907 or by email: rockwoodflagstaffauths@forestriverinc.com job 4: Denied04/09/2026mpegan@forestriverinc.comHello there - We respectfully decline this repair request, as the photos do show the slightest of a gap but it is not something we feel requires a repair and does not present an issue at this time. However, should a defect arise in the future, we have made a note of this for further evaluation. As always, please contact us with any questions at 574-642-8907 or by email: rockwoodflagstaffauths@forestriverinc.com. job 18: 04/09/2026mpegan@forestriverinc.comHello, with this being such a small area we do offer a repair compound through our parts department that comes directly from the vendor. We can offer to cover the part costs and 0.50hr towards repairing the awning fabric. Upon your acknowledgement we will authorize for the compound and the repair. Thank you.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/WO.pdf
Stephanie Davis
dealer or external • Apr 9, 2026, 2:16 PM
@Ashlee O Job 2, we will repair and will ask .30 labor Job 18, we will accept the repair and .50 labor. We will also file on our end this has been repaired for the future. As for jobs 3 and 4, we will accept the denial and note on our end as well.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/WO.pdf
Ashlee Olsen
processor • Apr 9, 2026, 2:46 PM
Thank you, notes made in FR
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/WO.pdf
Ashlee Olsen
processor • Apr 9, 2026, 4:02 PM
approved job 1 .4 job 2 .3 authorized to repair the awning arm scratch job 3 denied job 4 denied job 5 .2 job 6 .1 job 7 .3 job 8 .3 job 9 .2 job 10 3.5 job 11 .5 04/09/2026mpegan@forestriverinc.comHello, I have reduced the approved labor amount as the countertop will already be removed for the repairs being made on line 10. All that will need done is loosening the existing stile to remove, then cutting and placing the new stile. Thank you. job 12 .2 job 13 .3 job 15 .2 job 16 1.5 job 17 .1 job 18 .5 04/09/2026mpegan@forestriverinc.comAuthorized to purchase the compound repair kit and repair the fabric. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/WO.pdf
Stephanie Davis
dealer or external • Apr 10, 2026, 8:59 AM
@Tessa C Approved to order the following Line 10: stile for island Line 11: stile for side of island Line 16: Stile for the headboard on the bed Line 17: interior ceiling vent Line 18: compound repair kit
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/WO.pdf
Tessa Coffey
dealer or external • Apr 10, 2026, 2:08 PM
@Stephanie D had to reach out to forest river for the head board, had to send them pictures of it. just waiting on a response
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/WO.pdf
Tessa Coffey
dealer or external • Apr 10, 2026, 3:55 PM
@Stephanie D ON ORDER 17916
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/WO.pdf
Ashlee Olsen
processor • Jul 14, 2026, 7:18 PM
submitted C#2635773
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26962/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 22, 2026, 3:38 PM
@Stephanie D labor total is off on this one, job 2 was approved .3 total submitted $2006.35 @Stephanie K FYI
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26962/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 22, 2026, 3:38 PM
paid $2006.35 7/21 check #3196866
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26962/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 22, 2026, 4:00 PM
Oops! I will correct this on my end, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26962/COMPLETED WO.pdf
Processed summary
26962
TRI 1202 • Ashlee • forest-river
Heat 12 • comments 12 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
Oops! I will correct this on my end, thanks!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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