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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 42 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26937 • TRI 1202.
Ashlee Olsen
processor • Apr 22, 2026, 2:31 PM
@Stephanie D Hey! Can you peek at this one, the WO doesn't match up with the pictures, so I wanted to double check this is the correct one. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/26937/WO.pdf
Stephanie Davis
dealer or external • Apr 24, 2026, 11:22 AM
@Ashlee O I am sorry about that! Praying I can get settled and back on beat here! I refreshed the WO in the folder.
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/26937/WO.pdf
Ashlee Olsen
processor • Apr 24, 2026, 2:04 PM
submitted PA#2653753
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/26937/WO.pdf
Ashlee Olsen
processor • Apr 27, 2026, 12:17 PM
@Stephanie D Here's the response/feedback for job 2
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/Email reply job 2.pdf
Ashlee Olsen
processor • Apr 27, 2026, 12:18 PM
@Stephanie D Here's the approval info for job 1
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26937/Email approval job 1.pdf
Stephanie Davis
dealer or external • Apr 27, 2026, 2:21 PM
@Ashlee O Can we ask for diag time to be approved of 1.0 before the tech preforms requested information? The fridge will need to be pulled out, testing that has been requested and then reinstalled in the correct place and secured.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26937/Email reply job 2.pdf
Stephanie Davis
dealer or external • Apr 27, 2026, 2:30 PM
@Ashlee O Since we have asked for more time on line 2 and we going to wait on that, I feel it would be best to gather the info for this one too. I do not know if the serial number has been used before since this unit was not purchased here. What are your thoughts on that? I hate to be out the labor BUT those boards are costly.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26937/Email approval job 1.pdf
Ashlee Olsen
processor • Apr 27, 2026, 2:53 PM
You got it, email sent!
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26937/Email reply job 2.pdf
Ashlee Olsen
processor • Apr 27, 2026, 2:55 PM
@Chris B Thoughts?
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26937/Email approval job 1.pdf
Ashlee Olsen
processor • Apr 27, 2026, 3:14 PM
@Stephanie D Here's their response: Hello Ashlee,We understand the need to move forward and appreciate your attention to detail. However, authorization cannot be issued prior to identification of the root cause. In certain cases, an additional diagnostic labor approval may be considered, but this determination is made only after the diagnostic work is completed and a manufacture defect has been identified. This process ensures accurate diagnosis and prevents unnecessary component replacement. Once additional details are provided, and the full determination is made we can move forward with warranty consideration.Should the technician require troubleshooting assistance, they may contact 432?LIPPERT (432?547?7378) and follow the prompts to reach the Appliances and Entertainment Technical Support department.We appreciate your business!Thank you,Chris S.Lippert Customer CareCare Center Customer Service RepresentativePhone: 432 LIPPERT - (432) 547-7378Fax: 574-537-7161Email: warranty@furrion.com
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26937/Email reply job 2.pdf
Stephanie Davis
dealer or external • Apr 27, 2026, 3:20 PM
@Ashlee O Thanks for the try! I will put this on the techs board.
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/26937/Email reply job 2.pdf
Stephanie Davis
dealer or external • Apr 30, 2026, 12:17 PM
@Tessa C Cust would like 20 feet of seam tape and he will pay for it when it comes in. If you will please let me know how much it is prior to ordering.
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Ashlee Olsen
processor • Apr 30, 2026, 12:38 PM
serial number sent to LCI to check if it's been used in a previous claim
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/Email approval job 1.pdf
Ashlee Olsen
processor • Apr 30, 2026, 12:38 PM
Email sent to LCI to verify serial number has not been used in a prior case
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Ashlee Olsen
processor • Apr 30, 2026, 12:39 PM
Email sent to LCI to verify serial number has not been used in a prior case regarding job 1
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Ashlee Olsen
processor • Apr 30, 2026, 12:42 PM
Requested info attached to email regarding job 2
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • Apr 30, 2026, 2:43 PM
@Stephanie D FOR 20FEET IT WOULD BE $6.99 PLUS SHIPPING AND TAX
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Ashlee Olsen
processor • Apr 30, 2026, 2:52 PM
@Stephanie D job 2 approved: Case 6727545  VIN 5ZT3CH2B1RA331015 Thank you for sharing the details of the customer’s situation. We appreciate your efforts in providing this information.  As a resolution to this case, we are approving up to 2.0 for labor.  This serves as prior authorization for the removal and replacement of the REFER UNIT-2021123827 : FCR16DCASA-SS.  This pre-authorization is for informational purposes only and will not result in Lippert automatically issuing the replacement. Lippert will defer to the RV Manufacturer for next steps regarding replacement and claims filing.  This product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit.  Mobile service fees are not covered under the Lippert warranty for this product.  If you have any additional questions or need further assistance regarding this case, please feel free to reply to this email thread. We are happy to help.
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • Apr 30, 2026, 2:59 PM
@Stephanie D FOR 20FEET IT WOULD BE $6.99 PLUS SHIPPING AND TAX F100419525
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Stephanie Davis
dealer or external • Apr 30, 2026, 3:32 PM
Thank you I am going to hold on the part order until they confirm!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Stephanie Davis
dealer or external • Apr 30, 2026, 3:37 PM
@Tessa C Please go ahead and order this
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • Apr 30, 2026, 3:45 PM
@Stephanie D FOREST RIVER PO 17961
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • Apr 30, 2026, 3:48 PM
@Stephanie D emailed lci with the case number to order fridge. that po will be 17962
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Ashlee Olsen
processor • Apr 30, 2026, 4:13 PM
@Stephanie D You have the approval on job 1, without the stipulation
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/Approval job 1.pdf
Ashlee Olsen
processor • Apr 30, 2026, 4:14 PM
job 1 approved .7 This serves as prior authorization for the removal and replacement of the MAIN CONTROL BOARD-2022006595 : C-FWH09AFA-002. 
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/WO.pdf
Ashlee Olsen
processor • Apr 30, 2026, 4:35 PM
@Stephanie D both parts jobs have been approved/confirmed
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Stephanie Davis
dealer or external • May 4, 2026, 9:17 AM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/Approval job 1.pdf
Stephanie Davis
dealer or external • May 4, 2026, 9:24 AM
@Tessa C We have approval to order the board for the water heater on line 1.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • May 6, 2026, 9:09 AM
@Stephanie D emailed forest river since part wasnt on website
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • May 6, 2026, 12:18 PM
@Stephanie D THE SEAM TAPE HE WANTED CAME IN. I ORDERED 20FT AND THEY SENT 150 FT
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Stephanie Davis
dealer or external • May 7, 2026, 12:37 PM
@Tessa C Customer called 5/7 and he has a trip in 10 days. Would it be possible when the board is ordered to get an ETA for him?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • May 8, 2026, 10:21 AM
@Stephanie D ABSOLUTELY, REACHED BACK OUT TO GET PART NUMBER FROM FOREST RIVER.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • May 8, 2026, 10:31 AM
@Stephanie D ON ORDER 17991
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • May 18, 2026, 12:29 PM
@Stephanie D BOARD IS HERE
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Stephanie Davis
dealer or external • May 19, 2026, 11:43 AM
@Tessa C Can you please check and see if we have ordered the fridge for line 2 please? This was a little rocky claim, and I am not showing even where I ask for this to be ordered!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • May 19, 2026, 1:34 PM
@Stephanie D on order 18041
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Tessa Coffey
dealer or external • May 20, 2026, 3:05 PM
@Stephanie D FRIDGE IS HERE IN THE BAY AND CHECKED AND INSPECTED FOR DAMAGE....GOOD TO GO
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26937/WO.pdf
Ashlee Olsen
processor • Jun 10, 2026, 2:27 PM
submitted C#2653753
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/26937/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 18, 2026, 3:23 PM
@Stephanie D WO 26937 FR feedback: 06/18/2026kpickett@forestriverinc.comPer Lippert's authorization, a picture is required of the serial number on the water heater.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26937/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 19, 2026, 8:54 AM
@Ashlee O I see a serial tag photo attached to the folder. Are they not accepting that tag?
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26937/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 22, 2026, 1:38 PM
@Stephanie D FR feedback: job 2-Please attach a copy of the invoice showing the part and freight charges.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26937/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 30, 2026, 2:16 PM
paid $3676.36 6/30 check #3185453
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26937/COMPLETED WO.pdf
Processed summary
26937
TRI 1202 • Ashlee • forest-river
Heat 44 • comments 42 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $3676.36 6/30 check #3185453
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 42 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

26937
TRI 1202 • Ashlee • forest-river
Heat 44 • comments 42 • blocker Ready to close
paid $3676.36 6/30 check #3185453
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

26937
TRI 1202 • Ashlee • forest-river
Heat 44 • comments 42 • last actor processor
paid $3676.36 6/30 check #3185453
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 26937 • TRI 1202 • heat 44
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