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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26927 • TRI 1202.
Ashlee Olsen
processor • Apr 16, 2026, 4:55 PM
Jobs 1,2,5,7,9 PREAUTH98496
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26927/WO.pdf
Ashlee Olsen
processor • Apr 16, 2026, 5:03 PM
job 4-recall PREAUTH98518
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26927/WO.pdf
Ashlee Olsen
processor • Apr 17, 2026, 12:01 PM
job 4 approved 1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26927/WO.pdf
Stephanie Davis
dealer or external • Apr 20, 2026, 4:29 PM
@Tessa C Approved to order the hidden hinge core reinforcement kit for line 4
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26927/WO.pdf
Ashlee Olsen
processor • Apr 21, 2026, 1:24 PM
approved job 1 KRV-VCB GE approve to replace ac and 2 hours labor job 2 1 KRV-VCB GE approve to replace ac and 2 hours labor job 4 1 job 5 .2 job 7 denied- after careful consideration, no manufacturing defect is present job 9 denied- after careful consideration, no manufacturing defect is present
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26927/WO.pdf
Tessa Coffey
dealer or external • Apr 22, 2026, 9:35 AM
@Stephanie D on order 17940
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Stephanie Davis
dealer or external • Apr 22, 2026, 11:21 AM
@Ashlee O I was looking and did not see if we are ok to order the a/c's? Most of the time GE will just send them if they approve a claim. Would you have any info on this possibly?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Ashlee Olsen
processor • Apr 22, 2026, 2:52 PM
Hey Stephanie! This is all the info I have, I was not CC'd on the vendor communication. I am happy to reach to Keystone and ask if you'd like!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Stephanie Davis
dealer or external • Apr 24, 2026, 9:04 AM
@Ashlee O Good morning! Per keystone we need to order the a/c through them. I went ahead and called this morning due to the customer being here! :)
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Stephanie Davis
dealer or external • Apr 24, 2026, 9:06 AM
@Tessa C Approved to order a/c's through Keystone for lines 1 and 2. Hopefully all the info you will need is in the photos.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Tessa Coffey
dealer or external • Apr 24, 2026, 9:58 AM
@Stephanie D ON ORDER 17945
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Tessa Coffey
dealer or external • Apr 24, 2026, 11:16 AM
@Stephanie D PART IS HERE S/O A-F
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Stephanie Davis
dealer or external • Apr 24, 2026, 11:31 AM
This is just for my note on parts for this one!!! We are still waiting on the a/c's :)
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Tessa Coffey
dealer or external • Apr 27, 2026, 2:46 PM
@Stephanie D parts eta 5/1 tracking number KEY1102081
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Stephanie Davis
dealer or external • Apr 27, 2026, 3:08 PM
Thank you, I have contacted the customer and let them know!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Stephanie Davis
dealer or external • May 1, 2026, 11:41 AM
@Tessa C This is just a reminder because I know you are busy and have alot going on! Cust will call back later I have no doubt!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Tessa Coffey
dealer or external • May 1, 2026, 11:53 AM
@Stephanie D THIS IS COMING CEVA BUT TRACKING STILL SHOWS 5/1
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Chris Lehnert
dealer or external • May 2, 2026, 2:30 PM
@Stephanie D @Tessa C customer called for an update cuz his a/c was supposed to be here 5/1 but did look up tacking for him found them in Atlanta so still not sure when they will be here also has a trip next week
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Tessa Coffey
dealer or external • May 4, 2026, 8:49 AM
@Chris L me and @Stephanie D have stayed on top of this. Its coming from ceva from all places. I will reach out to see if we can get it here faster
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Stephanie Davis
dealer or external • May 4, 2026, 9:14 AM
@Chris L I have spoken with the customer several times about the a/c's! Last time I spoke with him was May 1 and let him know they were coming Ceva and was due in that day with no promise.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Tessa Coffey
dealer or external • May 4, 2026, 9:17 AM
@Stephanie D tracking says its out for delivery today
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Tessa Coffey
dealer or external • May 6, 2026, 12:09 PM
@Stephanie D BOTH AC'S HERE AND CHECKED FOR DAMAGES...THIS ONE IS GOOD TO GO
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Stephanie Davis
dealer or external • May 6, 2026, 1:48 PM
@Chris L @Tamara H I have Cory installing both a/c's, Yearout would not help at this time. If this WO does not get completed today, can we please get 2 techs in the morning to tag team? Cust picking up around noon tomorrow.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26927/WO.pdf
Ashlee Olsen
processor • May 7, 2026, 1:48 PM
submitted CLAIM104671- job 4
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Keystone/26927/COMPLETED WO.pdf
Ashlee Olsen
processor • May 7, 2026, 1:54 PM
submitted CLAIM104673-other jobs
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Keystone/26927/COMPLETED WO.pdf
Ashlee Olsen
processor • May 27, 2026, 11:29 AM
paid C3947743 $2938.75 check #1596462 C3947741 $222.41 check #1596462
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26927/COMPLETED WO.pdf
Processed summary
26927
TRI 1202 • Ashlee • nucamp
Heat 28 • comments 26 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid C3947743 $2938.75 check #1596462 C3947741 $222.41 check #1596462
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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