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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 24 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26914 • TRI 1202.
Stephanie Davis
dealer or external • Apr 14, 2026, 3:24 PM
@Ashlee O Only claiming lines 1,2,4 and 5 on this one please. This unit is officially out of warranty by 2 days. However, this unit was brought in the service dept on 4/1/26, which is before warranty expired. This customer did get hurt when the fridge door came off (line 1). If they need to speak to him about any medical attention he may have received, they will need to contact him please. Cole said that way we are not the middle person on that! Thanks!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26914/WO.pdf
Ashlee Olsen
processor • Apr 14, 2026, 3:40 PM
Thanks Stephanie! Will you need to repair the flooring?
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26914/WO.pdf
Ashlee Olsen
processor • Apr 14, 2026, 3:41 PM
Draft saved #2641850
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26914/WO.pdf
Stephanie Davis
dealer or external • Apr 14, 2026, 4:57 PM
Yes honey! That toe had me tore up! I about lost my lunch taking that pic! I am uploading a new updated WO!
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26914/WO.pdf
Ashlee Olsen
processor • Apr 14, 2026, 5:51 PM
submitted PA#2641850
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26914/UPDATED WO.pdf
Ashlee Olsen
processor • Apr 15, 2026, 11:43 AM
@Stephanie D WO 26914 FR feedback regarding the lino repair: 04/15/2026sbabbitt@forestriverinc.comPlease get a sublet for an estimate. Time requested is excessive for this repair.
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26914/UPDATED WO.pdf
Ashlee Olsen
processor • Apr 16, 2026, 11:55 AM
approved job 1 approved .2 to replace door (flooring on job 6) job 2 .2 job 4 .4 job 5 .5 04/15/2026sbabbitt@forestriverinc.comThis is a ONE TIME GOODWILL ONLY. Most of these spots are hand prints and have nothting to do with the build or warranty. These spots do not just show up and would have been there from the beginning. The customer has owned this coach for over a year. NOVCB job 6 4 Authorized04/16/2026sbabbitt@forestriverinc.comVCB due to line 1 vendor
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26914/UPDATED WO.pdf
Stephanie Davis
dealer or external • Apr 17, 2026, 12:13 PM
@Tessa C Approved to order the following Line 1: Lino flooring (you will need to reach out to Forest River and see how often the pattern repeats) Line 1: also need an upper fridge door Line 4: USB port
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Tessa Coffey
dealer or external • Apr 17, 2026, 3:56 PM
@Stephanie D ON ORDER 17931
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Tessa Coffey
dealer or external • Apr 28, 2026, 9:00 AM
@Stephanie D NO PARTS UPDATE FOREST RIVER STILL SHOWS IT AS OPEN ORDER
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Stephanie Davis
dealer or external • Apr 28, 2026, 9:09 AM
Thank you, I will update the customer
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Tessa Coffey
dealer or external • May 5, 2026, 9:49 AM
@Stephanie D FRIDGE DOOR CAME IN. INSPECTED FOR DAMAGE....PHOTOS ADDED TO PO
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Stephanie Davis
dealer or external • May 5, 2026, 3:44 PM
I sent the customer a message on birdeye
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Tessa Coffey
dealer or external • May 6, 2026, 12:04 PM
@Stephanie D REST OF THE PARTS FOR THIS UNIT ARRIVED THIS MORNING, THIS ONE IS GOOD TO GO
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Stephanie Davis
dealer or external • May 7, 2026, 8:28 AM
@Tessa C Did the other fridge door come in that was damaged a couple of days ago?
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Stephanie Davis
dealer or external • May 8, 2026, 9:17 AM
This is the one we spoke about this morning, I got my customers confused!
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Tessa Coffey
dealer or external • May 8, 2026, 11:21 AM
@Stephanie D this door is here and not damaged.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Tessa Coffey
dealer or external • May 8, 2026, 11:22 AM
@Stephanie D this door is here and good to go. still waiting for the spacer for the other customer with the door issue. but this one is all good to go
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Tessa Coffey
dealer or external • May 13, 2026, 9:36 AM
@Stephanie D sent over damage to forest river to get a new one sent
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26914/UPDATED WO.pdf
Ashlee Olsen
processor • May 27, 2026, 12:04 PM
submitted C#2641850
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/26914/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 1, 2026, 2:57 PM
@Stephanie D WO 26914 Pending part return: job 1- Feedback06/01/2026ccary@forestriverinc.comRequired part return Please return the section of linoleum That was removed that is the warranty issue. Please return Forest River INC. Elkhart Parts and Service Plant 041 55135 C.R. 1 Elkhart, IN 46514
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26914/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 2, 2026, 2:56 PM
@Ashlee O I have the Lino return tag attached. It will probably leave Tri-am tomorrow!
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/26914/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 30, 2026, 2:13 PM
paid $1753.70 6/16 check #3177606
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26914/COMPLETED WO.pdf
Stephanie Kendziorski
processor • Jul 2, 2026, 12:52 PM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Forest River 2026/26914,26989,26939,27151, 27156 PAID CHECK.pdf
Processed summary
26914
TRI 1202 • Ashlee • unknown
Heat 24 • comments 24 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 24 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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