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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 28 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26880 • TRI 1202.
Ashlee Olsen
processor • Mar 24, 2026, 5:19 PM
PA sent to Furrion
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26880/WO.pdf
Ashlee Olsen
processor • Mar 24, 2026, 5:37 PM
Case#6646916
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26880/WO.pdf
Ashlee Olsen
processor • Mar 25, 2026, 11:31 AM
approved 2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26880/WO.pdf
Stephanie Davis
dealer or external • Mar 25, 2026, 2:16 PM
@Tessa C Approved to order a/c for line 1 Approval letter is attached in the folder with the part number, 2024039645 at Lippert.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/26880/WO.pdf
Tessa Coffey
dealer or external • Mar 27, 2026, 11:20 AM
@Stephanie D on order 17862
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/26880/WO.pdf
Stephanie Davis
dealer or external • Mar 27, 2026, 12:15 PM
@Tessa C Per of conversation this is holding to order until the card is released.
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/26880/WO.pdf
Tessa Coffey
dealer or external • Apr 1, 2026, 1:41 PM
@Stephanie D on order 17862
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/26880/WO.pdf
Stephanie Davis
dealer or external • Apr 24, 2026, 4:27 PM
@Tessa C part update please
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/26880/WO.pdf
Tessa Coffey
dealer or external • Apr 24, 2026, 4:34 PM
@Stephanie D this one is here. it got passed me and i forgot to put in on here. im sorry
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Vendor/26880/WO.pdf
Ashlee Olsen
processor • May 7, 2026, 12:06 PM
@Stephanie D Good morning! Can you add a $100 disposal fee to this? Per Chris, all AC units should have that added to the claims. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/26880/COMPLETED WO.pdf
Stephanie Davis
dealer or external • May 7, 2026, 3:57 PM
@Ashlee O Sorry for the delay on this. I am don't have access to change the WO once completed, I had to wait on Chris L to do it for me! I have a WO added with disposal fee now!
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/26880/COMPLETED WO.pdf
Ashlee Olsen
processor • May 7, 2026, 4:40 PM
submitted Case#6646916
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Vendor/26880/completed wo with disp fee.pdf
Ashlee Olsen
processor • May 8, 2026, 1:39 PM
@Stephanie D WO26880 Hey! Do you happen to have a receipt for the disposal fee? Lippert is asking for one. I've never had them ask for one before, so I guess they are cracking down
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26880/completed wo with disp fee.pdf
Stephanie Davis
dealer or external • May 8, 2026, 1:53 PM
No, I do not have. And we would not be able to provide one. We have a large metal bin we put these in and they get picked up. Russ had told me before we can't get that because he doesn't pay to dispose of them. I thought maybe something had changed and I was not aware!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26880/completed wo with disp fee.pdf
Ashlee Olsen
processor • May 11, 2026, 11:39 AM
Stephanie, this was only approved for $350.00. Here's the email I got Dear Valued Dealer, Your claim has been partially approved. Please find the reduction reason and payment details below: Reduction Reason: 055 - PARTIAL CLAIM REDUCTION Reduction Comments: Replacement AC unit was sent as no charge under SO-0008456914. Part adjusted to reflect invoice cost of $0.00. Freight adjusted to reflect invoice cost of $0.00. No invoice provided for disposal fee. LCI Due $: 350.0 Payment Date: , Check Number: Payment Reference: 6646916-26880-MV504308 Case NumberVIN66469164YDT34T26MV504308Questions? Contact us!Dealerclaims@lci1.com 432-LIPPERT (432-547-7378) – Ask to speak to Dealer Claims To see status of your claims please be sure to visit our business account center. Business Account Center: Login (lippert.com)If you have any questions regarding the portal, please email customerservice@lci1.com with ATTN: Accounts/Community in the subject line or call 432-LIPPERT (432-547-7378) and ask to speak to Accounts/Community Thank you, Dealer Claims Let me know if this is correct/incorrect so we can get it adjusted either way. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26880/completed wo with disp fee.pdf
Stephanie Davis
dealer or external • May 12, 2026, 12:29 PM
@Tessa C This is the one we just spoke about. Just let me know what you find out and we can make changes if need be. If we did pay for this, can you please attach the invoice?
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Vendor/26880/completed wo with disp fee.pdf
Ashlee Olsen
processor • May 14, 2026, 4:30 PM
@Stephanie D this has been paid $350.00 5/14/2026 check #1787210 Please let me know if I need to go back to them with invoices
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Vendor/26880/completed wo with disp fee.pdf
Stephanie Davis
dealer or external • May 15, 2026, 4:52 PM
I spoke with Cole and I believe the 350.00 we will settle for.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Vendor/26880/completed wo with disp fee.pdf
Stephanie Davis
dealer or external • May 19, 2026, 4:45 PM
@Ashlee O Ok, this is the shortage we took on this claim. I just had to do a little digging with @Tessa C. When this a/c was first ordered they sent us the wrong a/c. So yes, they did send the 2nd one out at no cost. However, we paid for the first a/c and shipping. Can we send the original WO and this invoice over to them and request it be paid please? We paid for the correct a/c the first time go around and they messed up!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Vendor/26880/INV WE WERE NOT PAID FOR.pdf
Ashlee Olsen
processor • May 19, 2026, 5:04 PM
Ah, got it! Email sent to Lippert!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Vendor/26880/INV WE WERE NOT PAID FOR.pdf
Ashlee Olsen
processor • May 21, 2026, 2:59 PM
@Stephanie D I just got off the phone with Lippert, they will get a check sent out for the ac. I don't have a confirmation number yet, but when I do, I will put it in this folder.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26880/INV WE WERE NOT PAID FOR.pdf
Ashlee Olsen
processor • May 21, 2026, 3:00 PM
@Stephanie K There will be 2 checks for this one
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26880/INV WE WERE NOT PAID FOR.pdf
Stephanie Davis
dealer or external • May 21, 2026, 3:40 PM
@Emily P When this check arrives, I will send it up for processing in the bag that day. This is a claim we took a large shortage on this week.
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26880/INV WE WERE NOT PAID FOR.pdf
Ashlee Olsen
processor • May 22, 2026, 11:58 AM
@Stephanie D Hey! Here's the payment reference for this one
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26880/Lippert payment.pdf
Stephanie Kendziorski
processor • May 22, 2026, 12:17 PM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26880 PAID CHECK.pdf
Stephanie Davis
dealer or external • May 26, 2026, 9:39 AM
Thnak you!
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26880/Lippert payment.pdf
Ashlee Olsen
processor • May 28, 2026, 4:44 PM
@Stephanie D
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26880/Payment confirmation 2.pdf
Stephanie Kendziorski
processor • Jun 5, 2026, 3:52 PM
done
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Vendor 2026/26880-2 PAID CHECK.pdf
Processed summary
26880
TRI 1202 • Ashlee • nucamp
Heat 30 • comments 28 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 28 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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