iClaims Intelligence

Communication Control

Communications Intelligence

Comments, blockers, customer pressure, and follow-up issues tied to live cases.

Home Claim Explorer Evidence Room Manufacturer Comparison

Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.

Dealer scorecard Active conversations Escalation risk Waiting on OEM Waiting on dealer

Dealer blocked

Claims waiting on photos, docs, or dealer replies.

OEM blocked

Claims sitting behind OEM follow-up, denials, or silence.

Processor blocked

Dealer responded, but processor-side next move is still open.

Ready to close

Commercially done claims that should get cleared out.

Operator triage

Start with blocker ownership.

Focused thread

Waiting on dealer

Claims where the latest thread still points back to missing dealer docs, pictures, or replies.

Waiting on OEM

Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.

Waiting on processor

Claims where the dealer responded but processor-side next action is still outstanding.

Ready to close

Claims that already look commercially done and should be cleared off the board.

Dealer scorecard

Rank comments by dealer performance.

Open scorecard

1. TRI 1202 · 94/100

Risk pressure 0 • 1 claims • 20 comments

Closeout 100 • dealer response 100 • OEM friction 100 • processor 100

Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100

Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0

No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.

Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close

Claims with comments

5,767

Claim threads with processed comment intelligence attached.

Active last 7d

193

Claims with recent comment activity worth operator attention.

Escalation risk

Comment threads already signaling elevated conflict or pressure.

Ready to close

Threads that already look commercially done.

Approval discussions

2,225

Claims carrying approval-related conversation signals.

Denial / labor threads

1,688

Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26858 • TRI 1202.

Ashlee Olsen

processor • Mar 19, 2026, 3:36 PM

submitted PA

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26858/WO.pdf

Ashlee Olsen

processor • Mar 19, 2026, 3:39 PM

Original case #6622430
PA Email Case# 6635947

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26858/WO.pdf

Ashlee Olsen

processor • Mar 20, 2026, 1:50 PM

@Stephanie D WO 26858 Lippert feedback: 
Thank you for contacting Lippert customer support. I will need to collect some additional information to determine the next step in the case. Please reply to this email with the information requested below.Photo of model/serial tag of the refrigerator:

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26858/WO.pdf

Ashlee Olsen

processor • Mar 23, 2026, 11:18 AM

approved 1.7 to R&R the main PCB and Freezer Fan Assembly

Hello  Case:6622430 Vin:TC223982 I can pre-approve up to 1.7 for labor. This is pre-auth for the R&R of Main PCB and Freezer Fan Assembly, part numbers 2024017871 and 2024017875. If a different part is requested, authorization from Lippert will be required. To order this item you may access the dealer portal at https://id.lippert.com/myLCI/s/login/ or reach out to 432-LIPPERT (432-547-7378) to reach the Appliances and Entertainment parts department. You will need your Lippert account # to place the order. To file for labor reimbursement, please submit your workorder and complete the attached documentation, and submit a picture of the complete serial number tag to dealerclaims@lci1.com. Note: Your coach information will need to satisfy the conditions for Warranty credit.  Lippert does not cover mobile service fees. Lippert does not need this product back. If your OEM requires claims to be filed directly with them, please provide the above case number and this email as preauthorization for the claim. This case will be listed as "completed" until further communication has been received. It will be reopened/revisited at that time. Communication can still be sent/received regarding this case.A link to the claim form can be found below:https://lci-support-doc.s3.amazonaws.com/service_forms/ccd-0004000.pdfTo ensure a swift resolution to your case, please reply directly to this email. Forwarding this email or starting a new email may cause unexpected delays in correspondence. Lippert does not pay for Mobile service or trip fees.Thank you,Thomas S.Care Center Customer Service RepresentativeP: 432-LIPPERTF: 574-537-7161E: customerservice@lci1.com

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26858/WO.pdf

Tessa Coffey

dealer or external • Mar 25, 2026, 3:59 PM

@Stephanie D this one slipped through the crack on me. its on po 17855